Customer Support Jobs at SGS with Visa Sponsorship
SGS hires Customer Support professionals in its medical device testing and certification division to manage client relationships, coordinate compliance inquiries, and support laboratory service delivery. The company has a track record of sponsoring work visas for qualified candidates in this function, making it a realistic target if you need employer support.
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Get Access To All JobsCompany Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Call Center Supervisor is responsible for leading, training, and mentoring a team of clinical trial recruiters to ensure successful participant enrollment and retention for multiple studies. This role involves collaborating closely with Panelist Recruiting Manager, Operations Support Coordinator and Panelist Recruiters.
- Supervise day‑to‑day operations of the call center panelist recruiting team, ensuring productivity and quality standards are consistently met.
- Monitor team performance against KPIs such as conversion rates, call quality, productivity targets, and attendance.
- Conduct regular coaching sessions, providing actionable feedback to improve individual and team performance.
- Lead daily huddles to communicate goals, updates, and motivational messaging.
- Develop and reinforce strong techniques to maximize panelist recruitment success.
- Implement strategies to boost conversion rates and overcome common objections.
- Identify training opportunities to enhance skills and study knowledge.
- Motivate the team to achieve and exceed daily, weekly, and monthly recruitment goals.
- Monitor live calls/texts, recorded calls/texts, and performance dashboards to ensure accuracy, professionalism, and adherence to scripts and compliance guidelines.
- Allocate workloads, manage schedules, and ensure adequate coverage for all calling shifts.
- Track and report team metrics, trends, and performance insights to management.
- Assist with forecasting call volumes and staffing needs.
- Support panelists as needed to ensure a seamless recruiting experience and strong conversion outcomes.
- Ensure all recruiting activities follow Good Clinical Practices (GCP), ethical standards, and regulatory requirements.
Qualifications
- Bachelor's Degree in Health Administration, Health Sciences, Business or related field or equivalent combination of education and experience
- 3-5 years of call center experience, preferably in recruiting, sales or customer engagement
- Experience working in KPI-driven, metrics focused environment with proven success improving team performance
- Demonstrated background in sales coaching, conversion optimization or high-volume outreach teams.
- Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Excellent verbal and written communication skills. Ability to effectively communicate with potential participants, team members, and cross-functional partners.
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Call Center Supervisor is responsible for leading, training, and mentoring a team of clinical trial recruiters to ensure successful participant enrollment and retention for multiple studies. This role involves collaborating closely with Panelist Recruiting Manager, Operations Support Coordinator and Panelist Recruiters.
- Supervise day‑to‑day operations of the call center panelist recruiting team, ensuring productivity and quality standards are consistently met.
- Monitor team performance against KPIs such as conversion rates, call quality, productivity targets, and attendance.
- Conduct regular coaching sessions, providing actionable feedback to improve individual and team performance.
- Lead daily huddles to communicate goals, updates, and motivational messaging.
- Develop and reinforce strong techniques to maximize panelist recruitment success.
- Implement strategies to boost conversion rates and overcome common objections.
- Identify training opportunities to enhance skills and study knowledge.
- Motivate the team to achieve and exceed daily, weekly, and monthly recruitment goals.
- Monitor live calls/texts, recorded calls/texts, and performance dashboards to ensure accuracy, professionalism, and adherence to scripts and compliance guidelines.
- Allocate workloads, manage schedules, and ensure adequate coverage for all calling shifts.
- Track and report team metrics, trends, and performance insights to management.
- Assist with forecasting call volumes and staffing needs.
- Support panelists as needed to ensure a seamless recruiting experience and strong conversion outcomes.
- Ensure all recruiting activities follow Good Clinical Practices (GCP), ethical standards, and regulatory requirements.
Qualifications
- Bachelor's Degree in Health Administration, Health Sciences, Business or related field or equivalent combination of education and experience
- 3-5 years of call center experience, preferably in recruiting, sales or customer engagement
- Experience working in KPI-driven, metrics focused environment with proven success improving team performance
- Demonstrated background in sales coaching, conversion optimization or high-volume outreach teams.
- Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Excellent verbal and written communication skills. Ability to effectively communicate with potential participants, team members, and cross-functional partners.
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
See all 33+ Customer Support at SGS jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at SGS Jobs
Frame your experience around regulatory workflows
SGS medical device clients operate under FDA and ISO 13485 requirements, so customer support roles involve compliance-heavy communication. Highlight any background handling technical inquiries, audit coordination, or regulated-industry client management to align your credentials with what SGS actually needs.
Target postings that list LCA-eligible locations
SGS customer support roles are tied to specific laboratory or regional office locations, and H-1B sponsorship requires a certified Labor Condition Application filed with the DOL for each worksite. Prioritize postings in cities where SGS has established testing facilities rather than remote-only listings.
Search open roles through Migrate Mate
Filter for SGS Customer Support positions on Migrate Mate to surface roles where visa sponsorship is confirmed. This saves time compared to screening generic job boards where sponsorship eligibility is buried or missing entirely.
Ask about TN eligibility before H-1B discussions
If you hold Canadian or Mexican citizenship, TN status can be obtained at a port of entry without a lottery. SGS has sponsored TN visas for technical support functions, so raise this pathway early in recruiter conversations rather than waiting for an H-1B offer letter.
Get your academic credentials evaluated before applying
H-1B specialty occupation approval for customer support roles in medical devices often hinges on a degree in a relevant field like biomedical engineering, life sciences, or business. A NACES-member evaluation of a foreign degree resolves any ambiguity before USCIS sees your petition.
Clarify the I-129 timeline during offer negotiation
H-1B cap-subject petitions have an October 1 start date, so your expected start date needs to align with the USCIS filing window. Confirm with SGS's HR team early whether they file with premium processing, which reduces the adjudication window to roughly 15 business days.
Customer Support at SGS jobs are hiring across the US. Find yours.
Find Customer Support at SGS JobsFrequently Asked Questions
Does SGS sponsor H-1B visas for Customer Support roles?
Yes, SGS sponsors H-1B visas for Customer Support positions, particularly in its medical device testing and certification business lines. Because these roles involve specialized client communication tied to regulated compliance processes, they can qualify as specialty occupations under USCIS criteria. Your degree field and how the job description is framed both affect the strength of the petition.
How do I apply for Customer Support jobs at SGS?
You can browse open Customer Support positions at SGS through Migrate Mate, which surfaces roles where visa sponsorship has been confirmed. When you apply, tailor your resume to reflect client-facing experience in regulated industries such as medical devices, diagnostics, or laboratory services. SGS recruiters typically screen for familiarity with compliance-driven client workflows, so that framing matters from the first touchpoint.
Which visa types does SGS commonly sponsor for Customer Support positions?
SGS has sponsored H-1B, TN, F-1 OPT, and EB-2 or EB-3 Green Card pathways for workers in customer-facing roles. F-1 OPT is frequently used for recent graduates entering support functions, while TN is an efficient option for Canadian and Mexican nationals in eligible professional categories. Permanent residency sponsorship through PERM labor certification is available but typically follows demonstrated performance in the role.
What qualifications does SGS expect for Customer Support roles in medical devices?
SGS customer support positions in the medical device sector generally require a bachelor's degree in a life sciences, engineering, or business-related field, combined with experience managing technical client relationships. Familiarity with FDA regulatory frameworks, ISO standards, or laboratory service environments strengthens your application significantly. Roles that interface with testing and certification workflows often require candidates who can interpret compliance documentation, not just handle general inquiries.
How long does the sponsorship process take if SGS extends an offer?
Timeline depends on the visa type. F-1 OPT authorization through your Designated School Official takes around three to five months from application, so plan accordingly before your program ends. H-1B sponsorship follows the annual lottery with an October 1 employment start, meaning offers made in early calendar year align with the April registration window. TN status for Canadian nationals can be granted same-day at a port of entry with the right documentation.
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