Customer Service Jobs at SGS with Visa Sponsorship
SGS hires Customer Service professionals across its medical device testing and certification divisions, supporting clients through complex compliance and quality assurance processes. The company has a track record of sponsoring work visas for this function, making it a realistic target if you're building a long-term U.S. career in regulated industries.
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Get Access To All JobsCompany Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Call Center Supervisor is responsible for leading, training, and mentoring a team of clinical trial recruiters to ensure successful participant enrollment and retention for multiple studies. This role involves collaborating closely with Panelist Recruiting Manager, Operations Support Coordinator and Panelist Recruiters.
- Supervise day‑to‑day operations of the call center panelist recruiting team, ensuring productivity and quality standards are consistently met.
- Monitor team performance against KPIs such as conversion rates, call quality, productivity targets, and attendance.
- Conduct regular coaching sessions, providing actionable feedback to improve individual and team performance.
- Lead daily huddles to communicate goals, updates, and motivational messaging.
- Develop and reinforce strong techniques to maximize panelist recruitment success.
- Implement strategies to boost conversion rates and overcome common objections.
- Identify training opportunities to enhance skills and study knowledge.
- Motivate the team to achieve and exceed daily, weekly, and monthly recruitment goals.
- Monitor live calls/texts, recorded calls/texts, and performance dashboards to ensure accuracy, professionalism, and adherence to scripts and compliance guidelines.
- Allocate workloads, manage schedules, and ensure adequate coverage for all calling shifts.
- Track and report team metrics, trends, and performance insights to management.
- Assist with forecasting call volumes and staffing needs.
- Support panelists as needed to ensure a seamless recruiting experience and strong conversion outcomes.
- Ensure all recruiting activities follow Good Clinical Practices (GCP), ethical standards, and regulatory requirements.
Qualifications
- Bachelor's Degree in Health Administration, Health Sciences, Business or related field or equivalent combination of education and experience
- 3-5 years of call center experience, preferably in recruiting, sales or customer engagement
- Experience working in KPI-driven, metrics focused environment with proven success improving team performance
- Demonstrated background in sales coaching, conversion optimization or high-volume outreach teams.
- Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Excellent verbal and written communication skills. Ability to effectively communicate with potential participants, team members, and cross-functional partners.
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Call Center Supervisor is responsible for leading, training, and mentoring a team of clinical trial recruiters to ensure successful participant enrollment and retention for multiple studies. This role involves collaborating closely with Panelist Recruiting Manager, Operations Support Coordinator and Panelist Recruiters.
- Supervise day‑to‑day operations of the call center panelist recruiting team, ensuring productivity and quality standards are consistently met.
- Monitor team performance against KPIs such as conversion rates, call quality, productivity targets, and attendance.
- Conduct regular coaching sessions, providing actionable feedback to improve individual and team performance.
- Lead daily huddles to communicate goals, updates, and motivational messaging.
- Develop and reinforce strong techniques to maximize panelist recruitment success.
- Implement strategies to boost conversion rates and overcome common objections.
- Identify training opportunities to enhance skills and study knowledge.
- Motivate the team to achieve and exceed daily, weekly, and monthly recruitment goals.
- Monitor live calls/texts, recorded calls/texts, and performance dashboards to ensure accuracy, professionalism, and adherence to scripts and compliance guidelines.
- Allocate workloads, manage schedules, and ensure adequate coverage for all calling shifts.
- Track and report team metrics, trends, and performance insights to management.
- Assist with forecasting call volumes and staffing needs.
- Support panelists as needed to ensure a seamless recruiting experience and strong conversion outcomes.
- Ensure all recruiting activities follow Good Clinical Practices (GCP), ethical standards, and regulatory requirements.
Qualifications
- Bachelor's Degree in Health Administration, Health Sciences, Business or related field or equivalent combination of education and experience
- 3-5 years of call center experience, preferably in recruiting, sales or customer engagement
- Experience working in KPI-driven, metrics focused environment with proven success improving team performance
- Demonstrated background in sales coaching, conversion optimization or high-volume outreach teams.
- Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Excellent verbal and written communication skills. Ability to effectively communicate with potential participants, team members, and cross-functional partners.
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
See all 33+ Customer Service at SGS jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at SGS Jobs
Frame your background around regulatory compliance
SGS's medical device customers operate under FDA and ISO requirements. Highlight any experience handling complaints, non-conformances, or corrective actions in a regulated setting. This signals you can handle the compliance-heavy side of customer-facing work at SGS.
Target SGS divisions with active client pipelines
SGS's medical device testing labs generate sustained customer service demand tied to audit cycles and certification renewals. Prioritize openings in Health Sciences or Life Sciences divisions, where client relationships are ongoing and sponsorship need is most consistent.
Confirm OPT STEM extension eligibility before applying
F-1 OPT authorization runs 12 months for most fields. If your degree is in a STEM-designated program, you may qualify for a 24-month extension, giving SGS more runway before an H-1B filing is needed. Verify your Classification of Instructional Programs code with your DSO early.
Ask about sponsorship policy during the offer stage
SGS sponsors across multiple visa categories for Customer Service roles. During offer negotiations, ask HR directly which categories they file for this function and whether they use premium processing through USCIS, so you can align your timeline expectations before accepting.
Browse open Customer Service roles at SGS on Migrate Mate
Filter by visa type to surface SGS positions that align with your authorization status. Migrate Mate aggregates sponsorship-verified openings, so you can quickly see which Customer Service roles at SGS are actively accepting candidates who need H-1B, TN, or Green Card sponsorship.
Understand TN eligibility if you hold Canadian or Mexican citizenship
SGS sponsors TN visas, and Customer Service roles tied to scientific or technical product lines can qualify under categories like Scientific Technician. Prepare documentation showing the role requires professional-level knowledge consistent with DOL's TN occupational requirements before your port-of-entry application.
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Find Customer Service at SGS JobsFrequently Asked Questions
Does SGS sponsor H-1B visas for Customer Service roles?
Yes, SGS has a history of sponsoring H-1B visas for Customer Service positions, particularly within its medical device testing and certification operations. Because H-1B sponsorship requires the role to qualify as a specialty occupation under USCIS standards, your background in regulated industries or technical product support strengthens the case for approval. Confirm the specific role's eligibility with the recruiter during the offer stage.
How do I apply for Customer Service jobs at SGS?
Search SGS's career portal directly for Customer Service openings filtered by the Health Sciences or Life Sciences business lines, where medical device work is concentrated. You can also use Migrate Mate to browse SGS Customer Service roles by visa type, which helps you quickly identify positions that match your current authorization status. Tailor your application to emphasize client-facing experience in regulated or quality-driven environments.
Which visa types does SGS commonly sponsor for Customer Service positions?
SGS sponsors H-1B, TN, F-1 OPT, and employment-based Green Card categories including EB-2 and EB-3 for Customer Service roles. TN is available if you hold Canadian or Mexican citizenship and the role aligns with an eligible occupational category. F-1 OPT is typically the starting point for recent graduates, with H-1B sponsorship following if the role qualifies as a specialty occupation under USCIS criteria.
What qualifications does SGS look for in Customer Service candidates in medical devices?
SGS generally looks for candidates with experience in regulated industries, familiarity with quality management systems such as ISO 13485 or FDA 21 CFR Part 820, and strong written communication skills for managing client correspondence around testing and certification workflows. A background in life sciences, engineering, or a related technical field is often preferred over general customer service experience, since clients are typically compliance and quality professionals themselves.
How do I time my H-1B sponsorship application when starting a Customer Service role at SGS?
H-1B cap-subject petitions can only be filed once per year, with USCIS opening registration in March for an October 1 start date. If you're starting on F-1 OPT, confirm your OPT end date and whether you qualify for a STEM extension, which can bridge a gap if you miss a lottery cycle. Discuss this timeline with SGS HR early so they can plan the filing window and decide whether premium processing is appropriate for your situation.
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