Customer Service Management Jobs at SRS Distribution with Visa Sponsorship

Position Summary

Responsible for managing the overall operation of the store, including tool rental, merchandise sales, inventory control, shipping & receiving, administrative and financial operations, safety and merchandising. Ensures store compliance with company policies and procedures.

Duties & Responsibilities

• Responsible for planning and executing on actions to ensure the store meets store rental revenue, sales and profitability goals
• Develop understanding of store financials to aid in planning actions to drive store performance
• Responsible for all phases of store opening/closing
• Responsible for using existing tools and personal judgement to plan inventory to maintain proper stock based on the demands of the market
• Inventory planning to ensure the store is properly stocked and merchandised
• Responsible for proper cash handling including balancing cash and credit card receipts and making bank deposits
• Solicits information from customers to let the merchandise team know what new or different products the store should stock to meet market demands
• Participate in testing and providing feedback on company initiatives as requested
• Merchandises products and organizes showroom & rear warehouse for safe & effective material handling
• Provides excellent customer service. Establishes relationships with customers to drive repeat rental and sales
• Responsible for generating revenue growth through effective marketing of the Ames line of automatic taping tools, parts & equipment as well as promotion of add-on sales with merchandise assortment
• Recommend ideas for support from Region Management to help drive business
• Identify and propose opportunities for continuous improvement in both the store and in the company
• Boxes & ships tools to repair center & receives tool & merchandise shipments into inventory
• Processes sales/rentals via computer
• Collection duties as assigned
• Daily functions may include: greeting customers, processing rental & sales transactions, customer service, order processing, merchandising, inventory & tool audits, collections, housekeeping, data base development, cash handling/bank deposits & loss prevention, continuous improvement activities
• Interaction with the repair center for issues regarding quality of tools, timeliness of shipments, etc.
• Supervise Assistant Store Managers, Store Associates and Delivery drivers if additional personnel are assigned to the store
• Other duties as assigned

Basic Qualifications

• High school diploma or general education degree (GED) and four plus years related experience.
• Must be at least 18 years of age. Reliable transportation is required.
• Travel Required: Percentage of travel time expected for the position where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight.
• Supervisory Responsibilities: Directly supervises the Assistant Store Manager and Delivery driver, if applicable. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; escalating concerns to the Regional Operations Manager, addressing complaints and resolving problems.
• Additional Eligibility: Additional requirements such as certifications, industry-specific experience and experience working with certain equipment.
• Core Competencies: Strive to do the right thing by displaying trust and integrity. Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.
• Outstanding skills in customer service, suggestive selling skills, financial acumen, understanding of and ability to sell importance of service in the tool rental equation, inventory control experience, problem solving skills (both technical & financial), good communications skills, both written and verbal, attention to detail, and ability to build relationships with repeat customers.
• Must have strong operations, sales and customer service focus. Sales Managers are required to drive sales, manage receivables, accurately account for inventory and manage operations so the store meets profitability targets established by Axia Acquisition Corporation.
• Computer Proficiency required.
• Proficient in Outlook, Word, Excel and basic database operations, prior experience with a POS system helpful.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Bilingual in English and Spanish strongly preferred.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.

Reasoning Ability

• Ability to apply common sense understanding to carry out written or oral instructions.
• Ability to deal with problems and make informed suggestions to prevent problems from recurring.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must regularly use hands to finger, handle, or feel and talk or hear. Will frequently stand, walk, and reach with hands and arms. Will occasionally sit, climb or balance, and stoop, kneel, crouch, or crawl. Regularly lift and/or move up to 100 pounds. Occasionally lift and/or move up to 50 pounds.
• Frequently lift and/or move up to 25 pounds.
• Must be able to see to use the retail POS system, receive inventory, assist customers in locating product, read and reply to email and perform other duties requiring vision.
• Must be able to hear and speak to customers, vendors, support team at S3C and others.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Incentive Pay:

This position is eligible to participate in the Company’s Incentive Plan, which is based on a combination of individual and company performance.

This job description is subject to change at any time.

Job Location:

Ames Tool Corporation - Olive Branch

11109 Highway 178 Suite 104 Olive Branch, MS 38654

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave, Adoption Assistance Program
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Mental, Physical and Emotional Well-Being Programs for Employees and Families
• Wellness Program and Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program