Customer Support Jobs at TK Elevator with Visa Sponsorship
TK Elevator hires Customer Support professionals to keep elevator systems running and clients informed across construction and real estate projects. The company has a track record of sponsoring work visas for this function, making it a realistic target if you're building a U.S. career in technical customer operations.
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Get Access To All JobsWho we are
What we expect
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Coordinator - Service in Las Vegas, NV. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Performs Install Base maintenance as needed. Creates safety inspection tickets.
- Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
- Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
- Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
- Tracks Operations systems and tool audits.
- Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department.
- Assists managers with safety meetings and maintains documentation.
- Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
- Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
- Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
- Sends copy of down payment checks to Accounts Receivable. Submits checks sent to branch for service to lockbox.
- Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
- Assigns tickets to mechanics, as needed.
- Compiles data/information for legal to compile the required documentation.
- Prepares badging applications and tracking; orders uniforms for service, as needed.
- Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
- Reviews Work in Progress report (weekly) and submits to regional billers.
- Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
- Codes local Accounts Payable invoices and forward to Oracle Invoice email.
- Manages vehicles and submits change forms to LeasePlan.
Who we are looking for
EDUCATION & EXPERIENCE:
- High school diploma or GED (general education degree) required; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience.
- Some elevator administrative work preferred.
- Oracle database knowledge preferred.
- The employee must occasionally lift and/or move up to 20 pounds.
What we offer
Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Permanent Engineering & urban mobility Customer Services Experienced professionals
Who we are
What we expect
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Coordinator - Service in Las Vegas, NV. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Performs Install Base maintenance as needed. Creates safety inspection tickets.
- Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
- Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
- Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
- Tracks Operations systems and tool audits.
- Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department.
- Assists managers with safety meetings and maintains documentation.
- Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
- Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
- Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
- Sends copy of down payment checks to Accounts Receivable. Submits checks sent to branch for service to lockbox.
- Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
- Assigns tickets to mechanics, as needed.
- Compiles data/information for legal to compile the required documentation.
- Prepares badging applications and tracking; orders uniforms for service, as needed.
- Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
- Reviews Work in Progress report (weekly) and submits to regional billers.
- Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
- Codes local Accounts Payable invoices and forward to Oracle Invoice email.
- Manages vehicles and submits change forms to LeasePlan.
Who we are looking for
EDUCATION & EXPERIENCE:
- High school diploma or GED (general education degree) required; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience.
- Some elevator administrative work preferred.
- Oracle database knowledge preferred.
- The employee must occasionally lift and/or move up to 20 pounds.
What we offer
Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Permanent Engineering & urban mobility Customer Services Experienced professionals
See all 96+ Customer Support at TK Elevator jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at TK Elevator roles.
Get Access To All JobsTips for Finding Customer Support Jobs at TK Elevator Jobs
Align your resume to elevator service operations
TK Elevator's Customer Support roles often sit at the intersection of field service coordination and client communication. Emphasize experience with technical product support, work order management, or service dispatch rather than generic retail or call center backgrounds.
Confirm your visa type fits TK Elevator's sponsorship
TK Elevator sponsors H-1B, F-1 OPT, and TN visas for this function. If you're on OPT, apply early enough that your employer can file an H-1B petition before your OPT expires, since USCIS H-1B cap filings open each March for an October 1 start date.
Target regional service hubs when applying
TK Elevator's Customer Support hiring concentrates around metropolitan markets with dense commercial real estate and construction activity. Filtering your search by cities with major elevator service infrastructure increases your odds of landing a role with active headcount.
Prepare your credentials before the offer stage
For TN visa applicants, you'll need documentation showing your role qualifies under a NAFTA-eligible professional category. Gather your degree transcripts and any technical certifications before you receive an offer so you're not scrambling when the employer initiates the process.
Use Migrate Mate to find open roles efficiently
TK Elevator posts Customer Support openings across multiple locations and job boards. Use Migrate Mate to browse current listings filtered by visa sponsorship so you're only applying to roles where sponsorship is confirmed rather than assumed.
Clarify sponsorship scope during the offer negotiation
Some employers sponsor for initial status but not for extensions or Green Card filings. Ask your TK Elevator recruiter directly whether sponsorship includes H-1B renewals and whether PERM-based permanent residency support is available for this role category.
Customer Support at TK Elevator jobs are hiring across the US. Find yours.
Find Customer Support at TK Elevator JobsFrequently Asked Questions
Does TK Elevator sponsor H-1B visas for Customer Support roles?
Yes, TK Elevator has sponsored H-1B visas for Customer Support positions. If you're currently on F-1 OPT, the key timing consideration is that your employer must file the H-1B petition with USCIS during the cap registration window each March for an October 1 start. Confirm with your recruiter whether the specific role you're offered falls within their sponsored headcount for the filing cycle.
How do I apply for Customer Support jobs at TK Elevator?
You can browse and apply for Customer Support openings at TK Elevator directly through their careers portal or through Migrate Mate, which filters listings by visa sponsorship eligibility. When applying, tailor your application to highlight technical service coordination experience relevant to elevator systems or building infrastructure, and address your visa status clearly in the application or cover letter.
Which visa types does TK Elevator commonly use for Customer Support roles?
TK Elevator sponsors H-1B, F-1 OPT, F-1 CPT, and TN visas for Customer Support functions. F-1 CPT is typically used for internship or co-op roles during your degree program, while OPT covers post-graduation employment. TN is available to Canadian and Mexican nationals whose role qualifies under USMCA professional categories. H-1B is the standard path for longer-term employment beyond OPT.
What qualifications does TK Elevator look for in Customer Support candidates?
TK Elevator's Customer Support roles generally require experience in service coordination, client communication, or technical support environments. Familiarity with work order systems, field service dispatching, or construction and real estate industry workflows is an advantage. Strong communication skills matter significantly since the role often involves managing escalations between field technicians and building management clients.
How do I time my application around visa processing for a Customer Support role?
If you're on F-1 OPT, apply to TK Elevator at least six to nine months before your OPT expiration so your employer has time to prepare an H-1B filing. If cap season has passed and you've missed the October 1 start date, USCIS allows cap-exempt filings in limited circumstances, but most candidates need to plan around the annual March registration window.
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