Customer Service Management Jobs at TK Elevator with Visa Sponsorship
Customer Service Management roles at TK Elevator span field operations, technician dispatch, and client account oversight in a company that moves people through vertical transportation infrastructure daily. TK Elevator has a track record of sponsoring international talent for management-level service roles, including H-1B and F-1 work authorization pathways.
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Get Access To All JobsWho we are
What we expect
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Coordinator - Service in Las Vegas, NV. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Performs Install Base maintenance as needed. Creates safety inspection tickets.
- Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
- Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
- Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
- Tracks Operations systems and tool audits.
- Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department.
- Assists managers with safety meetings and maintains documentation.
- Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
- Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
- Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
- Sends copy of down payment checks to Accounts Receivable. Submits checks sent to branch for service to lockbox.
- Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
- Assigns tickets to mechanics, as needed.
- Compiles data/information for legal to compile the required documentation.
- Prepares badging applications and tracking; orders uniforms for service, as needed.
- Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
- Reviews Work in Progress report (weekly) and submits to regional billers.
- Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
- Codes local Accounts Payable invoices and forward to Oracle Invoice email.
- Manages vehicles and submits change forms to LeasePlan.
Who we are looking for
EDUCATION & EXPERIENCE:
- High school diploma or GED (general education degree) required; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience.
- Some elevator administrative work preferred.
- Oracle database knowledge preferred.
- The employee must occasionally lift and/or move up to 20 pounds.
What we offer
Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Permanent Engineering & urban mobility Customer Services Experienced professionals
Who we are
What we expect
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Coordinator - Service in Las Vegas, NV. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Performs Install Base maintenance as needed. Creates safety inspection tickets.
- Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
- Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
- Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
- Tracks Operations systems and tool audits.
- Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department.
- Assists managers with safety meetings and maintains documentation.
- Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
- Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
- Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
- Sends copy of down payment checks to Accounts Receivable. Submits checks sent to branch for service to lockbox.
- Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
- Assigns tickets to mechanics, as needed.
- Compiles data/information for legal to compile the required documentation.
- Prepares badging applications and tracking; orders uniforms for service, as needed.
- Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
- Reviews Work in Progress report (weekly) and submits to regional billers.
- Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
- Codes local Accounts Payable invoices and forward to Oracle Invoice email.
- Manages vehicles and submits change forms to LeasePlan.
Who we are looking for
EDUCATION & EXPERIENCE:
- High school diploma or GED (general education degree) required; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience.
- Some elevator administrative work preferred.
- Oracle database knowledge preferred.
- The employee must occasionally lift and/or move up to 20 pounds.
What we offer
Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Permanent Engineering & urban mobility Customer Services Experienced professionals
See all 82+ Customer Service Management at TK Elevator jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at TK Elevator roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at TK Elevator Jobs
Frame your credentials around field service operations
TK Elevator's customer service managers oversee technician scheduling, escalation handling, and maintenance contract performance. Tailor your resume to show experience managing service workflows or field teams, not just call center or retail customer service backgrounds.
Target branch-level postings not just headquarters
TK Elevator hires customer service management across regional branches tied to construction and property management markets. Roles in high-growth metro areas with active commercial real estate pipelines are more likely to carry sponsorship approval through local branch budgets.
Clarify your OPT or CPT timeline before the first interview
If you're on F-1 OPT, know your exact authorization end date before outreach. TK Elevator has sponsored both OPT and CPT candidates, but hiring managers need enough runway to complete onboarding and initiate a cap-subject H-1B before your status lapses.
Ask specifically about the H-1B cap cycle during offer negotiations
H-1B registration opens each March for an October 1 start. If you receive an offer outside that window, confirm with the hiring team whether TK Elevator will bridge your employment under OPT extension or file a cap-exempt petition if a qualifying relationship exists.
Use Migrate Mate to identify open roles by location and visa type
TK Elevator posts customer service management openings across dozens of markets simultaneously. Use Migrate Mate to filter active roles by sponsorship eligibility so you're applying to positions where the hiring team has already signaled willingness to file.
Verify TN eligibility if you hold Canadian or Mexican citizenship
TK Elevator sponsors TN visas for eligible North American applicants. Management roles in service operations can qualify under TN categories like Management Consultant or Engineer depending on your degree. Confirm the role title and your credential match before accepting an offer under TN status.
Customer Service Management at TK Elevator jobs are hiring across the US. Find yours.
Find Customer Service Management at TK Elevator JobsFrequently Asked Questions
Does TK Elevator sponsor H-1B visas for Customer Service Managers?
Yes, TK Elevator has a documented history of sponsoring H-1B visas for roles including Customer Service Management. Sponsorship is not guaranteed for every open position, so you should confirm the specific role's eligibility during the offer stage. H-1B cap-subject petitions must be filed in the spring registration window for an October 1 start date.
How do I apply for Customer Service Management jobs at TK Elevator?
You can browse and apply for Customer Service Management roles at TK Elevator through Migrate Mate, which filters positions by visa sponsorship eligibility. TK Elevator posts openings across regional branches, so searching by location helps surface roles tied to active construction and property management markets where hiring demand is strongest.
Which visa types does TK Elevator commonly use for Customer Service Management roles?
TK Elevator sponsors H-1B, F-1 OPT, F-1 CPT, and TN visas for this function. F-1 OPT and CPT are typically used for candidates earlier in their authorization period, while H-1B sponsorship applies to longer-term employment. TN is available to Canadian and Mexican citizens in qualifying professional categories that align with the management role's duties.
What qualifications does TK Elevator expect for Customer Service Management roles?
TK Elevator's customer service management roles typically require a bachelor's degree in business, operations, or a related field, along with direct experience managing service teams or field operations. Familiarity with maintenance contract structures, escalation resolution, or facilities-related service environments strengthens your candidacy given the company's vertical transportation and construction industry context.
How do I plan my timeline if TK Elevator offers H-1B sponsorship?
If you receive an offer requiring H-1B sponsorship, the filing timeline depends on when USCIS opens cap-subject registration, which runs each March for an October 1 start. Your employer needs several weeks to prepare the Labor Condition Application with DOL before filing the I-129 petition with USCIS. Build in at least three to four months between offer acceptance and intended start date.
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