Customer Service Jobs at University of Utah with Visa Sponsorship
Customer Service roles at University of Utah range from student-facing support in enrollment and financial aid to help desk and administrative positions across a large public research institution. The university has an established international hiring process and actively supports work authorization across multiple visa categories for qualified candidates.
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As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position for use in Health Plans Departments only. The Customer Service position is responsible for providing world class customer service to our members and providers by demonstrating empathy, advocacy and expertise. This position answers phone inquiries in a call center environment, while optimizing accuracy of information, service and quality. The incumbent seeks to optimize the member and provider experience by offering one call resolution by being experts in benefits and eligibility. This position is not responsible for providing care to patients.
Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.
Responsibilities
- Supports and promotes UUHP's mission, vision, values, and goals.
- Contributes to positive and productive team environment.
- Maintains accountability for customer service performance expectations.
- Explains adjudication of claims for allocation of deductibles, co-pays, co-insurance maximums and provider reimbursements.
- Provides prompt customer service to members, providers, billing departments and other insurance companies regarding claims, benefits and eligibility, provider network status, and any other related insurance inquiries.
- Documents phone calls in system and follows up on issues if needed.
- Resolves problems resulting from claim adjudication and customer service phone calls.
- May monitor and answer customer service inquiries via email.
Knowledge / Skills / Abilities
- Ability to perform the essential functions of the job as outlined above.
- Demonstrated skills in customer service.
- Ability to work effectively, independently, and as part of a team.
- Strong organization, time management and project management skills and multi-tasking abilities.
- Detail oriented with problem-solving abilities.
- Demonstrated strong communication skills.
- Demonstrated strong computer competency in navigating multiple programs and resources as well as typing.
Qualifications
One year of experience in Customer Service.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Listening, Sitting, Speaking, Standing, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 82395
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 10:30am-7pm
Clinical/Non-Clinical Status Non-Clinical
Location Name University of Utah Health Plans
Workplace Set Up Remote
City Murray
State UT
Department UIP CST 01H UUHP OPERATIONS
Category Health Plans
Workplace Set Up Remote
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position for use in Health Plans Departments only. The Customer Service position is responsible for providing world class customer service to our members and providers by demonstrating empathy, advocacy and expertise. This position answers phone inquiries in a call center environment, while optimizing accuracy of information, service and quality. The incumbent seeks to optimize the member and provider experience by offering one call resolution by being experts in benefits and eligibility. This position is not responsible for providing care to patients.
Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.
Responsibilities
- Supports and promotes UUHP's mission, vision, values, and goals.
- Contributes to positive and productive team environment.
- Maintains accountability for customer service performance expectations.
- Explains adjudication of claims for allocation of deductibles, co-pays, co-insurance maximums and provider reimbursements.
- Provides prompt customer service to members, providers, billing departments and other insurance companies regarding claims, benefits and eligibility, provider network status, and any other related insurance inquiries.
- Documents phone calls in system and follows up on issues if needed.
- Resolves problems resulting from claim adjudication and customer service phone calls.
- May monitor and answer customer service inquiries via email.
Knowledge / Skills / Abilities
- Ability to perform the essential functions of the job as outlined above.
- Demonstrated skills in customer service.
- Ability to work effectively, independently, and as part of a team.
- Strong organization, time management and project management skills and multi-tasking abilities.
- Detail oriented with problem-solving abilities.
- Demonstrated strong communication skills.
- Demonstrated strong computer competency in navigating multiple programs and resources as well as typing.
Qualifications
One year of experience in Customer Service.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Listening, Sitting, Speaking, Standing, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 82395
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 10:30am-7pm
Clinical/Non-Clinical Status Non-Clinical
Location Name University of Utah Health Plans
Workplace Set Up Remote
City Murray
State UT
Department UIP CST 01H UUHP OPERATIONS
Category Health Plans
Workplace Set Up Remote
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Get Access To All JobsTips for Finding Customer Service Jobs at University of Utah Jobs
Translate your credentials for U.S. roles
University HR teams review transcripts and prior work history closely for customer-facing roles. If your degree is from outside the U.S., get a credential evaluation from a NACES-approved service before you apply so hiring managers can assess your background quickly.
Target departments with high student volume
Units like the Registrar, Financial Aid, Housing, and Student Affairs run large service operations and hire customer support staff year-round. Focusing your applications on these departments improves your chances of landing a role with consistent staffing needs and institutional sponsorship experience.
Understand OPT timing relative to your start date
If you're on F-1 OPT, your employment authorization end date needs to align with the university's onboarding timeline. USCIS caps standard OPT at 12 months, so map out your authorization window before accepting an offer to avoid a gap before H-1B filing.
Use Migrate Mate to filter open roles by sponsorship type
Customer Service openings at large universities get competitive fast. Migrate Mate lets you filter University of Utah jobs by the visa category you need, so you're applying to roles where sponsorship is already confirmed rather than guessing from a generic job posting.
Prepare for the LCA and I-9 verification steps
Once you receive an offer, your employer files a Labor Condition Application with the DOL before submitting your H-1B petition to USCIS. University of Utah also uses E-Verify for I-9 employment eligibility confirmation, so have your authorization documents ready before your first day.
Customer Service at University of Utah jobs are hiring across the US. Find yours.
Find Customer Service at University of Utah JobsFrequently Asked Questions
Does University of Utah sponsor H-1B visas for Customer Service?
Yes, University of Utah sponsors H-1B visas for qualifying Customer Service positions. The role must meet the specialty occupation standard, meaning it generally requires at least a bachelor's degree in a relevant field. Customer Service positions in areas like student services, enrollment support, or technical help desks are more likely to qualify than general front-desk roles. Confirm the specific position's eligibility with the university's international hiring team before applying.
How do I apply for Customer Service jobs at University of Utah?
Applications go through the University of Utah's official careers portal at jobs.utah.edu, where you can filter by department and job category. Tailor your resume to highlight service experience in education, healthcare, or public sector environments, since the university's customer-facing roles often involve supporting students, faculty, or staff. Mention your visa status early in the process so HR can confirm sponsorship eligibility before extending an offer.
Which visa types does University of Utah use for Customer Service hires?
University of Utah sponsors a range of visa categories for Customer Service roles, including H-1B, E-3 (for Australian nationals), TN (for Canadian and Mexican nationals), J-1, and F-1 OPT and CPT for current students. Permanent residence pathways through EB-2 and EB-3 are also available for longer-term employees. The right category depends on your nationality, degree, and the specific role's requirements. Browse open roles on Migrate Mate to see which sponsorship types apply to each listing.
What qualifications are expected for Customer Service roles at University of Utah?
Most Customer Service positions at the university expect strong verbal and written communication skills, experience with CRM or ticketing systems, and comfort working with diverse student or staff populations. Roles in financial aid, housing, or enrollment may require familiarity with university administrative systems like Banner or PeopleSoft. A bachelor's degree strengthens your application and is often required for positions eligible for H-1B or E-3 sponsorship.
How do I plan my timeline for visa sponsorship at University of Utah?
If you need H-1B sponsorship, the university must file your petition before the April 1 USCIS deadline for an October 1 start date. That means securing your offer and completing the Labor Condition Application with the DOL several weeks earlier. If you're on OPT, apply early enough to allow time for H-1B cap-gap coverage to bridge any gap between your OPT expiration and your H-1B effective date.
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