IT Support Jobs at University of Utah with Visa Sponsorship
University of Utah hires IT Support professionals across its sprawling campus technology infrastructure, from help desk and endpoint management to systems administration. The university has a well-established international hiring process and works with legal counsel to support visa sponsorship for qualified IT candidates across multiple visa categories.
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Get Access To All JobsJob Title: Information Technology Specialists
Working Title: IT & Business Systems Coordinator
Career Progression Track: P00
Track Level: P1 - Entry Level Pro
FLSA Code: Computer Employee
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: M-F, 8a-5p, some weekends, holidays and late nights.
VP Area: President
Department: 00435 - University Campus Store
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $50,000 – $60,000 DOE
Close Date: 07/16/2026
Job Summary
The University of Utah Campus Store is seeking a IT & Business Systems Coordinator to provide day-to-day support for the Campus Store’s business systems and operational technology. This role assists with system support, coordination of operational tasks, and technology needs across retail, e-commerce, warehousing, and event environments.
The Campus Store operates on NetSuite as its primary business system (ERP), supporting retail, e-commerce, and operational processes. A key component of this role includes supporting point-of-sale (POS) systems, including NetSuite Point of Sale (NSPOS), particularly during events and peak operational periods.
Working under the direction of the Assoc. Director of Operations, this role follows established processes and provides an opportunity to build experience in systems, operations, and retail technology in a fast-paced environment.
Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include:
- Employee discounts on Campus Store merchandise
- Opportunities for career growth and advancement within the store
- Flexible scheduling opportunities.
The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year.
Responsibilities
- Serve as a point of contact for day-to-day system and process support requests
- Troubleshoot basic system issues and escalate more complex items as needed
- Assist with testing system updates, configurations, and process improvements
- Maintain organized documentation of processes, procedures, and training materials
- Support communication related to system updates and changes
- Provide support for NSPOS and related point-of-sale hardware across store and event environments
- Assist with setup, testing, troubleshooting, and teardown of POS systems for events, including athletics and campus activities
- Help ensure POS devices and peripherals are functioning properly during operations
- Troubleshoot basic POS issues and coordinate resolution with internal teams or University IT
- Assist with preparation and organization of POS equipment for events and off-site deployments
- Provide increased support during scheduled events and peak operational periods throughout the year
- Help track progress of active projects and maintain organized documentation
- Assist with scheduling meetings and coordinating timelines
- Support tracking of tasks, deadlines, and follow-ups
- Maintain records of project updates and outcomes
- Submit and help track network-related requests with University IT
- Assist with maintaining device compliance records, including annual PIM (Protected Information Management) processes
- Follow established procedures to support compliance and documentation requirements
- Escalate issues or concerns to the Business Systems Administrator as needed
- Assist in coordinating the annual physical inventory process in partnership with WIS, the external inventory vendor
- Support inventory preparation, counting activities, and follow-up tasks
- Help track inventory documentation and reconciliation activities
- Provide day-to-day guidance to part-time student employees or interns
- Assist with assigning tasks and monitoring progress
- Support training on systems, tools, and procedures
- Communicate concerns or support needs to the Business Systems Administrator
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.
Preferences
- Bachelor’s degree in Business, Information Systems, or a related field (or equivalent combination of education and experience)
- 0–2 years of experience in operations, retail support, IT support, or a related role
- Relevant internship, campus job, or part-time experience will be considered
- Strong organizational skills and attention to detail
- Clear written and verbal communication skills
- Willingness to learn business systems such as ERP and POS platforms (NetSuite experience is a plus)
- Basic familiarity with workplace technology (computers, devices, peripherals, POS equipment)
- Experience in retail, customer service, or event support environments is a plus
- Ability to work occasional evenings or weekends during events
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Job Title: Information Technology Specialists
Working Title: IT & Business Systems Coordinator
Career Progression Track: P00
Track Level: P1 - Entry Level Pro
FLSA Code: Computer Employee
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: M-F, 8a-5p, some weekends, holidays and late nights.
VP Area: President
Department: 00435 - University Campus Store
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $50,000 – $60,000 DOE
Close Date: 07/16/2026
Job Summary
The University of Utah Campus Store is seeking a IT & Business Systems Coordinator to provide day-to-day support for the Campus Store’s business systems and operational technology. This role assists with system support, coordination of operational tasks, and technology needs across retail, e-commerce, warehousing, and event environments.
The Campus Store operates on NetSuite as its primary business system (ERP), supporting retail, e-commerce, and operational processes. A key component of this role includes supporting point-of-sale (POS) systems, including NetSuite Point of Sale (NSPOS), particularly during events and peak operational periods.
Working under the direction of the Assoc. Director of Operations, this role follows established processes and provides an opportunity to build experience in systems, operations, and retail technology in a fast-paced environment.
Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include:
- Employee discounts on Campus Store merchandise
- Opportunities for career growth and advancement within the store
- Flexible scheduling opportunities.
The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year.
Responsibilities
- Serve as a point of contact for day-to-day system and process support requests
- Troubleshoot basic system issues and escalate more complex items as needed
- Assist with testing system updates, configurations, and process improvements
- Maintain organized documentation of processes, procedures, and training materials
- Support communication related to system updates and changes
- Provide support for NSPOS and related point-of-sale hardware across store and event environments
- Assist with setup, testing, troubleshooting, and teardown of POS systems for events, including athletics and campus activities
- Help ensure POS devices and peripherals are functioning properly during operations
- Troubleshoot basic POS issues and coordinate resolution with internal teams or University IT
- Assist with preparation and organization of POS equipment for events and off-site deployments
- Provide increased support during scheduled events and peak operational periods throughout the year
- Help track progress of active projects and maintain organized documentation
- Assist with scheduling meetings and coordinating timelines
- Support tracking of tasks, deadlines, and follow-ups
- Maintain records of project updates and outcomes
- Submit and help track network-related requests with University IT
- Assist with maintaining device compliance records, including annual PIM (Protected Information Management) processes
- Follow established procedures to support compliance and documentation requirements
- Escalate issues or concerns to the Business Systems Administrator as needed
- Assist in coordinating the annual physical inventory process in partnership with WIS, the external inventory vendor
- Support inventory preparation, counting activities, and follow-up tasks
- Help track inventory documentation and reconciliation activities
- Provide day-to-day guidance to part-time student employees or interns
- Assist with assigning tasks and monitoring progress
- Support training on systems, tools, and procedures
- Communicate concerns or support needs to the Business Systems Administrator
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.
Preferences
- Bachelor’s degree in Business, Information Systems, or a related field (or equivalent combination of education and experience)
- 0–2 years of experience in operations, retail support, IT support, or a related role
- Relevant internship, campus job, or part-time experience will be considered
- Strong organizational skills and attention to detail
- Clear written and verbal communication skills
- Willingness to learn business systems such as ERP and POS platforms (NetSuite experience is a plus)
- Basic familiarity with workplace technology (computers, devices, peripherals, POS equipment)
- Experience in retail, customer service, or event support environments is a plus
- Ability to work occasional evenings or weekends during events
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
See all 15+ IT Support at University of Utah jobs
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Get Access To All JobsTips for Finding IT Support Jobs at University of Utah Jobs
Tailor your resume to ITSM frameworks
University IT environments prioritize service management tools like ServiceNow and ITIL-aligned workflows. Listing certifications such as CompTIA A+, Network+, or ITIL Foundation signals you can step into their ticketing and support structure from day one.
Target postings under UIT directly
University of Utah's IT roles are often posted through University Information Technology rather than a central HR feed. Searching UIT-specific listings helps you find roles with dedicated technical teams, where H-1B and E-3 sponsorship decisions are more straightforward.
Clarify sponsorship intent before your interview
Universities often separate HR and legal functions, so your hiring manager may not know sponsorship timelines. Ask explicitly whether the role has been approved for sponsorship and whether the department has worked with international hires in IT Support before.
Understand the PERM timeline for IT roles
If you're targeting a Green Card pathway through EB-2 or EB-3, PERM labor certification through DOL requires the university to document a recruitment process. IT Support roles at universities can qualify, but the process often takes 12 to 24 months from filing.
Use Migrate Mate to find open IT Support roles
University of Utah posts IT Support positions across multiple channels and the listings move quickly. Use Migrate Mate to filter for visa-sponsoring employers in higher education so you're applying to confirmed opportunities without wasting time on roles that won't support your status.
Align your F-1 OPT start date with the hiring cycle
University IT departments often hire on a semester cycle, with onboarding peaking in August and January. If you're on F-1 OPT, coordinate your authorization start date with USCIS timelines so your work authorization is active when the department is ready to bring you on.
IT Support at University of Utah jobs are hiring across the US. Find yours.
Find IT Support at University of Utah JobsFrequently Asked Questions
Does University of Utah sponsor H-1B visas for IT Support roles?
Yes, University of Utah sponsors H-1B visas for IT Support positions, particularly for roles requiring specialized technical skills. As a large public research university, it qualifies as a cap-exempt employer, meaning H-1B petitions can be filed at any time of year without entering the annual lottery. This makes the sponsorship process more predictable than at private-sector employers.
How do I apply for IT Support jobs at University of Utah?
Applications are submitted through the University of Utah's official HR portal at jobs.utah.edu. IT Support roles are frequently posted under University Information Technology and may also appear on departmental pages. Review the job description carefully for sponsorship language, and use Migrate Mate to track open roles filtered by visa sponsorship eligibility before submitting your application.
Which visa types does University of Utah commonly use for IT Support hires?
University of Utah supports a range of visa categories for IT Support staff, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT and CPT for current students. For longer-term employment, the university also pursues EB-2 and EB-3 Green Card sponsorship for eligible employees in technical roles.
What qualifications does University of Utah expect for IT Support roles?
Most IT Support positions require a bachelor's degree in computer science, information systems, or a related field, though equivalent work experience is often accepted. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications strengthen your application. Familiarity with enterprise tools like ServiceNow, Active Directory, and university-scale networking environments is valued across most postings.
How long does the visa sponsorship process take for a University of Utah IT Support role?
Timeline depends on visa type. H-1B cap-exempt petitions at University of Utah are typically processed within two to six months of filing with USCIS. E-3 and TN visas can move faster, sometimes within weeks. If you're pursuing a Green Card through PERM, budget 18 to 36 months from the start of the labor certification process through final approval.
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