Customer Service Jobs at USI Insurance Services with Visa Sponsorship
Customer Service roles at USI Insurance Services span client support, account servicing, and policy coordination across a national insurance platform. USI has sponsored international talent for customer-facing positions, making it a viable target if you're on an E-3, OPT, or TN and building a career in insurance.
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Get Access To All JobsGeneral Description: Provide a high level of customer service and client retention. Demonstrate thorough knowledge of all programs, client base, and systems. Maintain a working knowledge of all operations in the department.
Responsibilities:
- Professionally handle all incoming and outbound client calls. Includes documenting, researching, completing forms, and following up as needed.
- Work with customers and carriers to resolve claims issues for assigned clients.
- Process all incoming work volume within the established goals and parameters.
- Review pending client issues to ensure completion and follow up on open items. Includes acknowledgement within 24 hours and follow-up/resolution within 3 business days.
- Contribute to the team’s customer service phone goals for Average Speed of Answer and Abandonment Rate.
- Consult with assigned clients on annual open enrollment renewal. Includes options and alternative carriers.
- Assist with accounting related tasks. Includes contacting clients with delinquent and non-payment accounts to obtain payment. Generate billing discrepancies reports and correct billing errors.
- Assist account executives and sales producers with client issues and sales support tasks.
- Support assigned team in new business case implementation and/or existing customer changes. Includes assistance as needed with set up of ancillary accounts.
- Complete outreach calls to new clients during their transition to USI, including:
- Proactively contact for renewal and retention of all assigned accounts.
- Follow-up with clients requesting cancellations.
- Provide monthly report of accounts, including cancellation reason.
- Demonstrate thorough knowledge of all assigned clients. Includes key contacts within a company or association, product lines, and processing procedures.
- Make scheduled courtesy calls to assigned accounts.
- Maintain strong relationships with carriers.
- Advise management of escalated system issues affecting retention and service levels.
Knowledge, Skills, and Abilities:
- 2 years + of insurance experience.
- High school diploma or equivalent required.
- Must hold a current insurance license or willing to obtain.
- Comfortable with internet-based programs and Microsoft Office products.
- Detail oriented and prioritizes accuracy.
- Strong verbal, written, and interpersonal communication skills.
- Strong organizational, multi-tasking, and prioritizing skills.
- Ability to work in a team environment and across all organizational levels.
- Ability to be flexible and adaptable to changing priorities and deadlines.
- Ability to follow policies, procedures, and regulations.
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
General Description: Provide a high level of customer service and client retention. Demonstrate thorough knowledge of all programs, client base, and systems. Maintain a working knowledge of all operations in the department.
Responsibilities:
- Professionally handle all incoming and outbound client calls. Includes documenting, researching, completing forms, and following up as needed.
- Work with customers and carriers to resolve claims issues for assigned clients.
- Process all incoming work volume within the established goals and parameters.
- Review pending client issues to ensure completion and follow up on open items. Includes acknowledgement within 24 hours and follow-up/resolution within 3 business days.
- Contribute to the team’s customer service phone goals for Average Speed of Answer and Abandonment Rate.
- Consult with assigned clients on annual open enrollment renewal. Includes options and alternative carriers.
- Assist with accounting related tasks. Includes contacting clients with delinquent and non-payment accounts to obtain payment. Generate billing discrepancies reports and correct billing errors.
- Assist account executives and sales producers with client issues and sales support tasks.
- Support assigned team in new business case implementation and/or existing customer changes. Includes assistance as needed with set up of ancillary accounts.
- Complete outreach calls to new clients during their transition to USI, including:
- Proactively contact for renewal and retention of all assigned accounts.
- Follow-up with clients requesting cancellations.
- Provide monthly report of accounts, including cancellation reason.
- Demonstrate thorough knowledge of all assigned clients. Includes key contacts within a company or association, product lines, and processing procedures.
- Make scheduled courtesy calls to assigned accounts.
- Maintain strong relationships with carriers.
- Advise management of escalated system issues affecting retention and service levels.
Knowledge, Skills, and Abilities:
- 2 years + of insurance experience.
- High school diploma or equivalent required.
- Must hold a current insurance license or willing to obtain.
- Comfortable with internet-based programs and Microsoft Office products.
- Detail oriented and prioritizes accuracy.
- Strong verbal, written, and interpersonal communication skills.
- Strong organizational, multi-tasking, and prioritizing skills.
- Ability to work in a team environment and across all organizational levels.
- Ability to be flexible and adaptable to changing priorities and deadlines.
- Ability to follow policies, procedures, and regulations.
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
See all 635+ Customer Service at USI Insurance Services jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at USI Insurance Services Jobs
Tailor your resume to insurance terminology
Customer Service roles at USI involve policy servicing, claims coordination, and client retention. Swap generic support language for insurance-specific terms like 'account rounding,' 'coverage review,' and 'renewal support' to signal industry fluency before your first interview.
Target branch locations with open requisitions
USI operates regional offices across the U.S., and hiring authority often sits at the branch level. Focusing your applications on markets with multiple open Customer Service requisitions improves your odds of reaching a manager who can move quickly on sponsorship.
Use Migrate Mate to filter verified USI Customer Service openings
Not every job board surfaces sponsorship-confirmed listings. Search USI Insurance Services on Migrate Mate to find Customer Service roles where visa sponsorship has been verified, so you're not spending time on positions that won't move forward.
Confirm I-9 and E-Verify readiness before your start date
USI participates in E-Verify, which means your work authorization documents get checked against federal databases on day one. Have your visa documentation, I-94 record, and any USCIS approval notices organized and ready before you sign an offer letter.
Customer Service at USI Insurance Services jobs are hiring across the US. Find yours.
Find Customer Service at USI Insurance Services JobsFrequently Asked Questions
Does USI Insurance Services sponsor H-1B visas for Customer Service?
USI Insurance Services has not established a strong H-1B sponsorship pattern for Customer Service roles. The company is more active with visa types that carry lower filing burdens, such as E-3 for Australian citizens and TN for Canadian and Mexican nationals. If you're dependent on H-1B sponsorship, it's worth having a direct conversation with a recruiter about whether the specific role qualifies before advancing in the process.
Which visa types are commonly used for Customer Service roles at USI Insurance Services?
E-3, F-1 OPT, TN, and J-1 are the visa categories USI has historically supported for Customer Service positions. E-3 is the most straightforward for Australian citizens since it requires no lottery and can be processed at a U.S. consulate within weeks. F-1 CPT and OPT are common entry points for recent graduates before a longer-term sponsorship arrangement is established.
What qualifications or experience does USI Insurance Services expect for Customer Service roles?
USI typically looks for candidates with experience in client-facing insurance support, including policy servicing, billing inquiries, and coverage explanations. Familiarity with commercial or personal lines insurance is a meaningful differentiator. Some roles require state insurance licensing, which you can obtain as a visa holder. Candidates with prior experience at brokerages, carriers, or managing general agents tend to move faster through the interview process.
How do I apply for Customer Service jobs at USI Insurance Services?
Start by browsing verified openings on Migrate Mate, which filters for USI Customer Service roles where sponsorship has been confirmed. From there, apply directly through USI's careers portal and note your visa status in your cover letter or recruiter outreach. Reaching out to a USI branch recruiter directly after submitting your application can help you stand out in a high-volume applicant pool.
How do I manage timing between my visa authorization and a USI Customer Service offer?
If you're on F-1 OPT, you can start work at USI within your authorized period without waiting for a new visa filing, which simplifies the hiring decision for the employer. For E-3 and TN candidates, the consular appointment and approval process can move quickly, often within two to four weeks, so a conditional offer with a realistic start date is feasible. Align your application timeline so you're interviewing at least six to eight weeks before your intended start date.
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