Customer Support Jobs at USI Insurance Services with Visa Sponsorship
Customer Support roles at USI Insurance Services sit at the center of client relationships across a broad insurance portfolio. USI has a record of sponsoring international talent in this function, supporting visa pathways that let qualified candidates build a long-term career in the U.S. insurance industry.
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Get Access To All JobsGeneral Description: Provide high-level customer service to client’s retired participants. Includes responding to inquiries on routine transactions. Process retiree defined benefit transactions and create workflows.
Responsibilities:
- Assist retirees with routine inquiries.
- Process retiree defined benefit transactions.
- Ensure accuracy of inquiries and transactions within service level agreement parameters.
- Document requests and inquiries in the internal case management system. Includes creating workflows for internal research requests.
- Learn technical rules for client benefit plans.
- Follow call center guidelines and protocol in the day-to-day operations.
Knowledge, Skills and Abilities:
- Previous call center experience preferred.
- High School diploma or equivalent required. Associates degree preferred.
- Strong verbal and written communication skills.
- Working knowledge of Microsoft Office suite of products.
- Detail oriented. Excellent time management skills, able to set priorities, and manage deadlines.
- Ability to work in a team environment.
- Resourceful, eager to learn new concepts, and further professional development.
- Ability to define problems and generate potential solutions.
Why USI?
USI Consulting Group (USICG) is an industry-leading, full-service retirement plan consulting and benefits administration firm that has been helping employers enable their workforce to successfully plan and invest for retirement for 50 years. USICG’s integrated team of highly skilled professionals provides specialized expertise in delivering independent, comprehensive guidance and innovative, flexible retirement plan solutions to meet the changing needs of employers and their employees. USICG is an affiliate of both USI Securities, Inc. (a broker-dealer, Member FINRA/SIPC) and USI Advisors, Inc. (a federally registered investment adviser) and a wholly owned subsidiary of USI Insurance Services (“USI”).
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
- Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
- Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
- Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
- Certified as a Great Place To Work two years in a row (2024-2025).
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including potential for compensation incentives, medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Annual salary is $18/Hour, plus potential for compensation incentives.
General Description: Provide high-level customer service to client’s retired participants. Includes responding to inquiries on routine transactions. Process retiree defined benefit transactions and create workflows.
Responsibilities:
- Assist retirees with routine inquiries.
- Process retiree defined benefit transactions.
- Ensure accuracy of inquiries and transactions within service level agreement parameters.
- Document requests and inquiries in the internal case management system. Includes creating workflows for internal research requests.
- Learn technical rules for client benefit plans.
- Follow call center guidelines and protocol in the day-to-day operations.
Knowledge, Skills and Abilities:
- Previous call center experience preferred.
- High School diploma or equivalent required. Associates degree preferred.
- Strong verbal and written communication skills.
- Working knowledge of Microsoft Office suite of products.
- Detail oriented. Excellent time management skills, able to set priorities, and manage deadlines.
- Ability to work in a team environment.
- Resourceful, eager to learn new concepts, and further professional development.
- Ability to define problems and generate potential solutions.
Why USI?
USI Consulting Group (USICG) is an industry-leading, full-service retirement plan consulting and benefits administration firm that has been helping employers enable their workforce to successfully plan and invest for retirement for 50 years. USICG’s integrated team of highly skilled professionals provides specialized expertise in delivering independent, comprehensive guidance and innovative, flexible retirement plan solutions to meet the changing needs of employers and their employees. USICG is an affiliate of both USI Securities, Inc. (a broker-dealer, Member FINRA/SIPC) and USI Advisors, Inc. (a federally registered investment adviser) and a wholly owned subsidiary of USI Insurance Services (“USI”).
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
- Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
- Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
- Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
- Certified as a Great Place To Work two years in a row (2024-2025).
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including potential for compensation incentives, medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
Annual salary is $18/Hour, plus potential for compensation incentives.
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Get Access To All JobsTips for Finding Customer Support Jobs at USI Insurance Services Jobs
Frame your credentials around U.S. insurance terminology
Before applying, translate your experience into language that maps to U.S. property, casualty, and benefits coverage. USI clients expect support staff who understand policy types, claims workflows, and coverage limits, so your resume should reflect that fluency.
Target USI branches with high client volume
USI operates regional offices across dozens of states, and Customer Support hiring concentrates around commercial lines hubs. Prioritizing locations like Dallas, Chicago, or Atlanta, where broker activity is densest, puts your application in front of teams actively scaling headcount.
Align your OPT start date with USI hiring cycles
USI recruits Customer Support staff on a rolling basis, but onboarding timelines matter for F-1 OPT candidates. USCIS recommends applying for OPT up to 90 days before your program end date, so submit early enough that your EAD arrives before your intended start.
Search USI Customer Support openings through Migrate Mate
Filtering by visa type and industry on Migrate Mate surfaces active USI Customer Support roles verified for sponsorship eligibility, saving you from applying to listings where sponsorship is ambiguous or unavailable.
Request a written sponsorship confirmation before accepting an offer
Once USI extends an offer, ask HR to confirm in writing which visa category they intend to sponsor and whether they use an in-house immigration team or outside counsel. This prevents delays after you have already resigned from another role.
Customer Support at USI Insurance Services jobs are hiring across the US. Find yours.
Find Customer Support at USI Insurance Services JobsFrequently Asked Questions
Does USI Insurance Services sponsor H-1B visas for Customer Supports?
USI Insurance Services does not have a documented pattern of sponsoring H-1B visas specifically for Customer Support roles. Their sponsorship activity for this function tends to center on E-3, TN, F-1 OPT, F-1 CPT, and J-1 pathways. If H-1B sponsorship is your primary need, raise it directly with the USI recruiter during initial screening to confirm whether the specific role and office can support that petition.
How do I apply for Customer Support jobs at USI Insurance Services?
Applications go through USI's careers portal, where Customer Support roles are listed by location and business line. You can also browse verified USI openings on Migrate Mate, which filters roles by visa sponsorship eligibility. When you apply, tailor your resume to reflect familiarity with insurance products, client communication workflows, and any relevant industry certifications such as Property and Casualty licensure.
Which visa types are commonly used for Customer Support roles at USI Insurance Services?
USI has a track record of sponsoring Customer Support hires on E-3 visas for Australian citizens, TN status for Canadian and Mexican nationals under the USMCA, and F-1 OPT or CPT for recent graduates still within their authorized training period. J-1 exchange visitor sponsorship has also been used for this function. The right pathway depends on your citizenship, degree status, and how much time you have remaining on any current authorization.
What qualifications does USI Insurance Services expect for Customer Support candidates seeking sponsorship?
USI typically looks for candidates with a bachelor's degree in business, communications, finance, or a related field, combined with experience in client-facing or account management roles. Familiarity with commercial lines, employee benefits, or claims processing carries significant weight. For visa eligibility, your degree field should plausibly connect to the Customer Support function, particularly if you're pursuing an E-3 or TN, both of which require a qualifying specialty occupation.
How do I plan a realistic timeline for starting a Customer Support role at USI Insurance Services on a sponsored visa?
Timeline depends heavily on your visa category. E-3 and TN processing at a U.S. consulate can take two to six weeks once your employer completes the Labor Condition Application through DOL. F-1 OPT requires a USCIS processing window of up to 90 days, so start early. Build in time for USI's internal HR and legal review before any government filings begin, and confirm whether your role requires I-9 and E-Verify completion on day one.
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