Customer Service Management Jobs at Vivint with Visa Sponsorship
Vivint hires for Customer Service Management roles across its home security and smart home divisions, with positions ranging from team lead oversight to operational management. The company has an established track record of sponsoring work visas for qualified candidates in this function, making it a viable target for international job seekers.
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Get Access To All JobsWelcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Field Service Technician/Professional
Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbe’s World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team.
Why Technicians Choose Vivint:
- Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.
- Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
- Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway.
- Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.
- Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
- The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
- Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!).
A Day in the Life:
As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:
- Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
- Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
- Customer Education: Training homeowners on how to use their new system to protect their families.
- Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.
What We’re Looking For:
We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:
- A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
- Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
- Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
- Requirements: A valid driver’s license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.
Physical Requirements:
- Ability to lift and carry up to 45 lbs.
- Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
- Comfortable bending, kneeling, and standing for extended periods.
Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.
Ready to transform your career? Apply today to join the Vivint team!
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Field Service Technician/Professional
Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbe’s World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team.
Why Technicians Choose Vivint:
- Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.
- Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
- Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway.
- Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.
- Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
- The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
- Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!).
A Day in the Life:
As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:
- Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
- Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
- Customer Education: Training homeowners on how to use their new system to protect their families.
- Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.
What We’re Looking For:
We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have:
- A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
- Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
- Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
- Requirements: A valid driver’s license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law.
Physical Requirements:
- Ability to lift and carry up to 45 lbs.
- Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
- Comfortable bending, kneeling, and standing for extended periods.
Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.
Ready to transform your career? Apply today to join the Vivint team!
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
See all 187+ Customer Service Management at Vivint jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Vivint Jobs
Align your credentials to Vivint's expectations
Vivint's customer service management roles sit inside a structured, metrics-driven call center environment. Certifications in workforce management, quality assurance, or contact center operations signal fluency with the KPIs Vivint's hiring team prioritizes, strengthening your application before you apply.
Target Vivint's high-volume hiring cycles
Vivint ramps up customer service headcount ahead of its peak installation seasons. Submitting applications in late winter and early fall positions you during periods when hiring managers are actively filling management pipelines, not just building candidate pools.
Browse open roles using Migrate Mate
Search Migrate Mate to filter Vivint's current Customer Service Management openings by visa type. This narrows results to positions where sponsorship is actively on the table, saving you from applying to roles that won't support your work authorization.
Ask recruiters about LCA timing early
For TN candidates, the Labor Condition Application must be filed with DOL before your TN status can be supported in an employer-sponsored capacity. Clarifying whether Vivint's HR team has initiated that process prevents costly delays between offer acceptance and your start date.
Extend OPT before your authorization window closes
F-1 OPT holders have a 60-day grace period after employment ends, but USCIS processing for extensions or transitions takes longer. If you're between roles at Vivint or moving from CPT to OPT, file early enough that a gap in work authorization doesn't interrupt your management role.
Customer Service Management at Vivint jobs are hiring across the US. Find yours.
Find Customer Service Management at Vivint JobsFrequently Asked Questions
Does Vivint sponsor H-1B visas for Customer Service Managements?
Vivint's documented sponsorship activity for Customer Service Management roles has centered on H-2B, TN, F-1 OPT, and F-1 CPT pathways rather than H-1B. Customer service management positions are not always classified as specialty occupations under USCIS criteria, which is the threshold H-1B requires. If H-1B sponsorship is your goal, confirm the specific role's degree requirements with Vivint's recruiter before advancing in the process.
How do I apply for Customer Service Management jobs at Vivint?
Applications go through Vivint's careers portal, but finding roles that explicitly support visa sponsorship takes extra filtering. Migrate Mate lets you browse Vivint's open Customer Service Management positions by visa type, so you can identify sponsorship-eligible postings before applying. Once you've confirmed a role fits your work authorization category, apply directly through Vivint and flag your visa status early in the recruiter screening call.
Which visa types are commonly used for Customer Service Management roles at Vivint?
Vivint has sponsored Customer Service Management hires through TN visas for Canadian and Mexican nationals in qualifying business operations categories, as well as F-1 OPT and F-1 CPT for recent graduates completing practical training. H-2B has also appeared in their sponsorship history. Each pathway carries different eligibility requirements and timelines, so matching your current status to the right category before the offer stage matters.
What qualifications does Vivint expect for Customer Service Management candidates?
Vivint's customer service management roles typically require demonstrated experience leading teams in a high-volume, inbound service environment, ideally in home security, utilities, or a similarly structured subscription-service industry. Familiarity with contact center metrics like CSAT, AHT, and attrition rates is expected at the management level. Experience with workforce scheduling software and a track record of handling escalations rounds out the profile most hiring managers look for.
How do I manage the timeline between a job offer and visa processing for a Vivint role?
Timeline depends heavily on which visa category applies. TN status can often be obtained at a port of entry within days of an offer, making it the fastest path for eligible candidates. F-1 OPT authorization requires USCIS processing that can take several months, so your OPT application should already be in progress before you receive an offer. Coordinate your expected start date with Vivint's HR team as early as possible to avoid authorization gaps.
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