Concierge Jobs in San Francisco, CA

Apply Here- https://careers.sf.gov/role/?id=3743990016305276&trid=d3f90716-0dde-4424-b5f0-f412773ae5a8

Department: San Francisco International Airport
Job class: 1822-Administrative Analyst
Salary range: $108,186.00 - $131,534.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time

About:

TYPE OF APPOINTMENT: TEMPORARY EXEMPT (TEX) CATEGORY 18

This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Specific information regarding this recruitment process is listed below:

• Application Opening: October 21, 2026
• Application Deadline: Interested applicants are encouraged to apply as soon as possible, as this announcement may close at any time after 5:00 P.M. PDT on November 03, 2026.
• Compensation Range: $108,186 - $131,534 Annually
• Recruitment ID: TEX-1822-166850

Working at SFO:

San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in Fiscal Year 2025. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area's largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines.

As an enterprise department of the City & County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal Year 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity.

SFO is more than an airport- we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.

Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive. Our mission is to deliver an airport experience where people and our planet come first.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.

Role description

Zero Waste & Circularity Support Specialist (Concierge)

Under general supervision, the Zero Waste & Circularity Support Specialist (Concierge) will support Airport concessions and airline partners' Zero Waste, Circularity, and Healthy and Sustainable Food Service goals by 2030. Reporting to SFO's Zero Waste Lead, you will serve as a key point of contact, partner, and resources for concessions, Airport staff, and airlines, helping stakeholders.

The position will help stakeholders adopt, implement, and sustain zero waste practices, circularity initiatives, and operating standards in complex, fast-paced airport environments and build productive working relationships with diverse stakeholders to support program implementation and continuous improvement.

This position is within Environmental Sustainability under the Administration, Strategy, and Resilience Division and supports sustainability initiatives across concession operations, airlines, facilities, utilities, and Airport operations. The analyst will support the development and implementation of Airport policies and compliance initiatives related to applicable environmental regulations, including SB 1383, AB 341, AB 827, and SB 54.

The successful candidate will conduct research, interpret data, prepare reports and recommendations, and coordinate projects.

The essential functions of this classification include, but are not limited to, the following:

• Support the development, implementation, monitoring, and improvement of Airport zero waste, circularity, sustainable food service, and reuse programs which include leading tenant onboarding, waste audits, TRUE Zero Waste certification initiative programs, and related sustainability projects.
• Support the development of program guidance and processes and assist in monitoring tenants and contractor compliance with applicable Airport requirements, environmental regulations, and sustainability standards.
• Conduct research and analyze sustainability environmental policies, regulations, and operational requirements which include; surveys, administrative studies, program evaluation, identifying trends, performance measures; preparing analytical reports, dashboards, charts and recommendations to inform planning and decision-making.
• Prepare reports, presentations, newsletters, social media and website content, and other outreach materials such as stakeholders' communications, educational activities, presentations, and outreach initiatives.
• Support budget and grant administration, utility rate tracking, analysis of rates and charges, and monitoring of tenant fees, fines, and other financial measures associated with noncompliance.
• Support procurement and contract processes such as requests for proposal (RFPs), contract specifications, procurement documents, vendor evaluations and compliance with applicable contractual, lease, constructions and operational requirements.
• Coordinate with internal and external Airport stakeholders to advance sustainability initiatives by participating in tenant meetings and industry events, and supporting employee reuse programs, sustainability events, training, and community or stakeholder engagement activities.
• Support process improvement, new program development, special studies, and other administrative or analytical projects such as Airport-wide environmental, planning, construction, and operational initiatives as assigned.
• Performs duties as listed in the Administrative Analyst class specification, which can be found on DHR's website.

How to qualify

1. Education: Possession of a baccalaureate degree from an accredited college or university;

AND

2. Experience: One (1) year of full-time equivalent experience performing professional-level analytical work. Qualifying experience includes analysis, development, administration, and reporting in major organizational programs and functions, such as budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X class series.

Experience Substitution: Possession of a graduate degree (master's degree or higher) from an accredited college or university, with major coursework in specialized subject areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting, or other fields closely related to the essential functions of positions in the class series, may be substituted for the required one (1) year of experience.

Education Substitution: Additional qualifying experience, as described above, may be substituted for the required degree on a year-for-year basis, up to a maximum of two (2) years. Thirty (30) semester units or forty-five (45) quarter units equal one year.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Proficient in Microsoft Excel, including the ability to use formulas and functions, sort and filter data, create PivotTables.
• Experience using data analysis and visualization tools such as Power BI or Tableau.
• Experience supporting program development, implementation, monitoring, and process improvement.
• Experience supporting budget preparation, grant administration, contract monitoring, or regulatory compliance.
• Experience in environmental sustainability, zero waste, recycling, waste prevention, circular economy, or related programs.
• Experience in architecture, engineering, construction management, planning, or commercial operation.
• Experience with tenant improvements, retail, airline, or commercial construction projects
• Relevant sustainability credentials, such as TRUE Advisor, LEED GA/AP, WELL AP, AEP or ENV SP.
• Familiarity with Green Building Codes and Standards such as CALGreen, or California Green Business certification.
• Ability to communicate in Spanish, Tagalog, Cantonese, or other languages relevant to Airport stakeholder engagement, preferred.
• Strong written and verbal communication.
• Experience providing customer service, conducting outreach, delivering training, or implementing behavior change initiatives.
• Experience preparing analytical reports, memoranda, presentations, spreadsheets, and data visualizations.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Verification: Applicants are required to attach verification documentation when submitting their application.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes: Applicants who meet the minimum qualifications are not guaranteed advancement through all the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. No other methods of application will be accepted.

• Select the "I'm Interested" button and follow instructions on the screen

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Upon successful submission, applicants will receive a confirmation email from notification@careers.sf.gov. Keep this email for your records. If you do not receive it, your application was not submitted successfully.

All your information will be kept confidential according to EEO guidelines.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Phuong Tieu, via email at phuong.tieu@flysfo.com

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.