CPT Contact Center Specialist Jobs
Contact Center Specialist roles cover customer service, technical support, and omnichannel communication, work that maps directly to business communication, information systems, and management curricula. CPT authorization requires your DSO to verify the position is integral to your program, so line up your job description before requesting approval.
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LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.
About The Role
The core function of this position is to gain experience in SEO copywriting and blog editing while working with LifeMD. Skills to be developed during the internship include, but are not limited to proofreading, checking the accuracy of healthcare facts, editing and optimizing blog posts. We are accepting applicants for on-site work at our main office located in Greenville, SC. This is a paid 10-15 hour/week, 12-week internship opportunity. We are flexible with internship start dates.
Responsibilities
- Check text to ensure it is well-written and logically structured
- Correct spelling and grammatical errors
- Check sources, facts and quotations for accuracy
- Review headline(s) to ensure they reflect the story
- Ensure the text conforms to LifeMD's style and brand voice
- Communicate with writers regarding errors and areas for improvement
- Upload content to Contentful CMS
- Participate in collaborative meetings
Requirements
- Exceptional written communication skills
- Interest in healthcare
- Exceptional internet research skills to investigate claims
- Basic knowledge of SEO
- Team player with excellent interpersonal/collaboration skills
- 3.0 GPA or higher
Benefits
Pay: $20/hr
About us
LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.
About The Role
The core function of this position is to gain experience in SEO copywriting and blog editing while working with LifeMD. Skills to be developed during the internship include, but are not limited to proofreading, checking the accuracy of healthcare facts, editing and optimizing blog posts. We are accepting applicants for on-site work at our main office located in Greenville, SC. This is a paid 10-15 hour/week, 12-week internship opportunity. We are flexible with internship start dates.
Responsibilities
- Check text to ensure it is well-written and logically structured
- Correct spelling and grammatical errors
- Check sources, facts and quotations for accuracy
- Review headline(s) to ensure they reflect the story
- Ensure the text conforms to LifeMD's style and brand voice
- Communicate with writers regarding errors and areas for improvement
- Upload content to Contentful CMS
- Participate in collaborative meetings
Requirements
- Exceptional written communication skills
- Interest in healthcare
- Exceptional internet research skills to investigate claims
- Basic knowledge of SEO
- Team player with excellent interpersonal/collaboration skills
- 3.0 GPA or higher
Benefits
Pay: $20/hr
See all CPT Contact Center Specialist Jobs
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Get Access To All JobsContact Center Specialist CPT: Frequently Asked Questions
Does a Contact Center Specialist role qualify for CPT authorization?
Yes, if your school's DSO determines the work is an integral part of your curriculum. Contact Center Specialist duties, including customer communication, data entry, workflow coordination, and omnichannel support, map to business, communication, and information systems programs. You'll need to document the connection between the job duties and your specific degree requirements when you submit your CPT request.
Can I work full-time as a Contact Center Specialist on CPT?
You can, but full-time CPT carries a significant risk: accumulating 12 or more months of full-time CPT eliminates your OPT eligibility entirely. Part-time CPT, defined as fewer than 20 hours per week, doesn't affect OPT. Many contact center roles offer flexible schedules, so ask whether a part-time arrangement is possible if preserving OPT matters to your post-graduation plans.
Do I need a new I-20 every time my CPT assignment changes?
Yes. Each CPT authorization is tied to a specific employer, location, and date range listed on your I-20. If your contact center role shifts to a different department, a new supervisor, or extends beyond the authorized end date, your DSO must issue an updated I-20 before you continue working. Starting work before the updated I-20 is issued creates a CPT violation.
How do I find contact center employers who are comfortable hiring F-1 CPT students?
Search Migrate Mate to identify employers with a track record of hiring international students in customer service and operations roles. When reaching out, be direct about your CPT status and provide a one-page summary of what CPT requires from the employer, which is typically nothing beyond signing an offer letter, since no USCIS filing is required for CPT authorization.
What happens to my work authorization if my CPT employer loses the contract or closes my department?
CPT authorization is employer-specific, so if your employer terminates the role, your CPT authorization ends with it. You must stop working immediately and notify your DSO. You can request new CPT authorization with a different employer if you have a qualifying offer and remaining program time, but there's no grace period for working between CPT authorizations.