CPT Customer Service Lead Jobs
Customer Service Lead roles give F-1 students on CPT hands-on experience managing teams, handling escalations, and building operational workflows, skills your DSO can tie directly to business administration, communications, or hospitality curricula. CPT authorization must be in place before your start date, and the position must be a required or optional component of your degree program.
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Get Access To All JobsAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.
At Xcel Energy, our employees are the driving force behind our success. So we make sure that, here, you can be your best. Doing work that makes a difference for neighbors and communities. Working with a team you can count on to push you. Expanding skills, staying ready for change, and capturing opportunities to grow. All with the support, rewards and recognition you need to thrive – during your internship and beyond.
The Mass Market Energy Efficiency team is looking for an intern to join our team. This role will be focused on insights and research to support our energy efficiency programs, which help customers understand/manage their energy usage and upgrade their homes to be more efficient.
Typical intern responsibilities may include but are not limited to:
- Work with our customer insights team to evaluate our program surveys
- Evaluate customer inquiry inboxes to derive insights and feedback
- Industry benchmarking, evaluating industry research, attending and reporting on webinars
- Work cross-functionally with project managers and customer care agents to update customer support materials based on research on insights
- Administrative duties as assigned – accruals, SF uploads, prescriptive rebate support
This position is for a May 24, 2027 start date. This position may have the possibility to extend beyond the internship’s initial term based on the candidate’s successful performance and Xcel Energy’s business needs.
Minimum Requirements:
- Current student, Junior or higher
- Enrolled in an accredited college or university and pursuing a degree in Business, Economics, Psychology, Environmental Studies, Business Analytics, Sociology, or related studies
- Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.
Preferred Qualifications:
- At least one prior internship or job experience
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-Bargaining
The anticipated starting base pay for this position is: $18.20 to $24.50 per hour
This position is eligible for the following benefits: Pension, 401(k) plan, Paid time off (PTO), Holidays
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 10/15/26
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.
At Xcel Energy, our employees are the driving force behind our success. So we make sure that, here, you can be your best. Doing work that makes a difference for neighbors and communities. Working with a team you can count on to push you. Expanding skills, staying ready for change, and capturing opportunities to grow. All with the support, rewards and recognition you need to thrive – during your internship and beyond.
The Mass Market Energy Efficiency team is looking for an intern to join our team. This role will be focused on insights and research to support our energy efficiency programs, which help customers understand/manage their energy usage and upgrade their homes to be more efficient.
Typical intern responsibilities may include but are not limited to:
- Work with our customer insights team to evaluate our program surveys
- Evaluate customer inquiry inboxes to derive insights and feedback
- Industry benchmarking, evaluating industry research, attending and reporting on webinars
- Work cross-functionally with project managers and customer care agents to update customer support materials based on research on insights
- Administrative duties as assigned – accruals, SF uploads, prescriptive rebate support
This position is for a May 24, 2027 start date. This position may have the possibility to extend beyond the internship’s initial term based on the candidate’s successful performance and Xcel Energy’s business needs.
Minimum Requirements:
- Current student, Junior or higher
- Enrolled in an accredited college or university and pursuing a degree in Business, Economics, Psychology, Environmental Studies, Business Analytics, Sociology, or related studies
- Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.
Preferred Qualifications:
- At least one prior internship or job experience
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-Bargaining
The anticipated starting base pay for this position is: $18.20 to $24.50 per hour
This position is eligible for the following benefits: Pension, 401(k) plan, Paid time off (PTO), Holidays
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 10/15/26
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
See all 55+ CPT Customer Service Lead Jobs
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Get Access To All JobsCustomer Service Lead CPT: Frequently Asked Questions
Does a Customer Service Lead role qualify for CPT authorization?
Yes, if the position connects directly to your enrolled coursework. Roles involving team supervision, workflow management, or client escalation protocols align well with business administration, hospitality, and communications curricula. Your DSO makes the final determination, so bring the job description and identify the specific courses that map to the listed responsibilities before submitting your CPT request.
Can I do CPT part-time as a Customer Service Lead while still taking classes?
Yes. CPT is available part-time (under 20 hours per week) or full-time (20 hours or more). Part-time CPT doesn't affect your OPT eligibility post-graduation. Full-time CPT used for 12 months or more eliminates OPT eligibility entirely, so if you plan to extend work authorization after graduation, structure your CPT hours carefully with your DSO.
What documentation does my employer need to provide for CPT approval?
Your employer typically needs to provide a signed offer letter on company letterhead that includes your job title, start and end dates, work location, supervisor name, and a description of duties. Some DSOs also require a statement confirming the role is integral to your degree program. Ask your employer to be specific about supervisory and operational responsibilities, vague descriptions slow DSO review.
How do I find Customer Service Lead jobs where employers understand CPT?
Search Migrate Mate for Customer Service Lead openings filtered by employers with F-1 and CPT hiring history. Employers familiar with CPT authorization move faster on paperwork, understand that your I-20 must be updated before your start date, and are less likely to rescind offers because of authorization confusion. That familiarity matters more than industry when your timeline is tight.
Can I switch employers or locations mid-CPT for a Customer Service Lead role?
No. CPT authorization is employer-specific and location-specific. If you change employers, accept a role at a different company site, or shift to a remote arrangement not covered by your original authorization, you need new CPT approval before starting. Your DSO must issue an updated I-20 reflecting the new employer, location, and dates. Working without an updated authorization violates your F-1 status.