CPT Customer Service Lead Jobs
Customer Service Lead roles give F-1 students on CPT hands-on experience managing teams, handling escalations, and building operational workflows, skills your DSO can tie directly to business administration, communications, or hospitality curricula. CPT authorization must be in place before your start date, and the position must be a required or optional component of your degree program.
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Get Access To All JobsGMC Customer Advocacy & Engagement Intern
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Role Summary
Support customer advocacy programs and executive engagement initiatives that amplify customer stories and showcase HPE experiences.
Responsibilities
- Support the assigned business unit through research, analysis, and project coordination.
- Collaborate with cross-functional teams to contribute to ongoing activities as part of projects assigned.
- Participate in team activities by attending team meetings, learning about project methodologies, and collaborate effectively with colleagues.
- Identify and suggest implementation of specific changes to processes and tools to improve performance, efficiency, and customer/client satisfaction.
- Develop an understanding of internal and external relationships with stakeholders for performance expectations and needs.
- Fulfill tasks and responsibilities assigned by a supervisor in a timely and efficient manner.
- Participate in periodic reviews to share updates and incorporate feedback on assigned projects/initiatives.
Role-Specific Scope & Responsibilities
- Support customer reference activities and help identify, organize, and amplify customer proof points and stories.
- Assist with Boards of Advisors and other executive customer-engagement programs through research, planning, and content support.
- Contribute to strategic messaging and storytelling projects that connect customer outcomes to HPE value.
- Support the Executive Sponsor Program through program coordination, communications, reporting, and continuous-improvement analysis.
- Assist Customer Innovation Center and Demo Portal initiatives that strengthen customer experiences and sales enablement.
- Capture insights and recommendations that improve customer advocacy and engagement programs over time.
Education & Experience
- Currently pursuing a bachelor's degree in business, Marketing, Communications, or a related non-technical field.
- No prior experience required; previous internships or campus involvement is a plus.
- Preferred academic backgrounds for this role: Marketing, Communications, Business, Customer Experience, Public Relations, or a related field.
Knowledge & Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Time management skills and working within defined timelines.
- A collaborative, solution-focused mindset and overall sense of urgency.
- Proficiency in standard office software (e.g., Microsoft Office Suite).
- Strong storytelling and communication skills.
- Interest in customer experience, advocacy, and executive engagement.
- Ability to conduct qualitative research and synthesize insights.
- High degree of professionalism and attention to detail.
- Strong coordination and stakeholder-management skills.
- Curiosity and willingness to learn and apply emerging technologies and AI-enabled tools where appropriate to the assigned work.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Administration
Job Level:
N/A
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Hourly Salary USD 26.00 - 30.00 in California
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
GMC Customer Advocacy & Engagement Intern
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Role Summary
Support customer advocacy programs and executive engagement initiatives that amplify customer stories and showcase HPE experiences.
Responsibilities
- Support the assigned business unit through research, analysis, and project coordination.
- Collaborate with cross-functional teams to contribute to ongoing activities as part of projects assigned.
- Participate in team activities by attending team meetings, learning about project methodologies, and collaborate effectively with colleagues.
- Identify and suggest implementation of specific changes to processes and tools to improve performance, efficiency, and customer/client satisfaction.
- Develop an understanding of internal and external relationships with stakeholders for performance expectations and needs.
- Fulfill tasks and responsibilities assigned by a supervisor in a timely and efficient manner.
- Participate in periodic reviews to share updates and incorporate feedback on assigned projects/initiatives.
Role-Specific Scope & Responsibilities
- Support customer reference activities and help identify, organize, and amplify customer proof points and stories.
- Assist with Boards of Advisors and other executive customer-engagement programs through research, planning, and content support.
- Contribute to strategic messaging and storytelling projects that connect customer outcomes to HPE value.
- Support the Executive Sponsor Program through program coordination, communications, reporting, and continuous-improvement analysis.
- Assist Customer Innovation Center and Demo Portal initiatives that strengthen customer experiences and sales enablement.
- Capture insights and recommendations that improve customer advocacy and engagement programs over time.
Education & Experience
- Currently pursuing a bachelor's degree in business, Marketing, Communications, or a related non-technical field.
- No prior experience required; previous internships or campus involvement is a plus.
- Preferred academic backgrounds for this role: Marketing, Communications, Business, Customer Experience, Public Relations, or a related field.
Knowledge & Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Time management skills and working within defined timelines.
- A collaborative, solution-focused mindset and overall sense of urgency.
- Proficiency in standard office software (e.g., Microsoft Office Suite).
- Strong storytelling and communication skills.
- Interest in customer experience, advocacy, and executive engagement.
- Ability to conduct qualitative research and synthesize insights.
- High degree of professionalism and attention to detail.
- Strong coordination and stakeholder-management skills.
- Curiosity and willingness to learn and apply emerging technologies and AI-enabled tools where appropriate to the assigned work.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Administration
Job Level:
N/A
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Hourly Salary USD 26.00 - 30.00 in California
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
See all CPT Customer Service Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new CPT Customer Service Lead Jobs.
Get Access To All JobsCustomer Service Lead CPT: Frequently Asked Questions
Does a Customer Service Lead role qualify for CPT authorization?
Yes, if the position connects directly to your enrolled coursework. Roles involving team supervision, workflow management, or client escalation protocols align well with business administration, hospitality, and communications curricula. Your DSO makes the final determination, so bring the job description and identify the specific courses that map to the listed responsibilities before submitting your CPT request.
Can I do CPT part-time as a Customer Service Lead while still taking classes?
Yes. CPT is available part-time (under 20 hours per week) or full-time (20 hours or more). Part-time CPT doesn't affect your OPT eligibility post-graduation. Full-time CPT used for 12 months or more eliminates OPT eligibility entirely, so if you plan to extend work authorization after graduation, structure your CPT hours carefully with your DSO.
What documentation does my employer need to provide for CPT approval?
Your employer typically needs to provide a signed offer letter on company letterhead that includes your job title, start and end dates, work location, supervisor name, and a description of duties. Some DSOs also require a statement confirming the role is integral to your degree program. Ask your employer to be specific about supervisory and operational responsibilities, vague descriptions slow DSO review.
How do I find Customer Service Lead jobs where employers understand CPT?
Search Migrate Mate for Customer Service Lead openings filtered by employers with F-1 and CPT hiring history. Employers familiar with CPT authorization move faster on paperwork, understand that your I-20 must be updated before your start date, and are less likely to rescind offers because of authorization confusion. That familiarity matters more than industry when your timeline is tight.
Can I switch employers or locations mid-CPT for a Customer Service Lead role?
No. CPT authorization is employer-specific and location-specific. If you change employers, accept a role at a different company site, or shift to a remote arrangement not covered by your original authorization, you need new CPT approval before starting. Your DSO must issue an updated I-20 reflecting the new employer, location, and dates. Working without an updated authorization violates your F-1 status.