CPT Customer Service Jobs
Customer Service roles qualify for CPT when your program ties the work directly to coursework in communications, business, or consumer behavior, your DSO must authorize each position before you start. Many F-1 students in business, hospitality, and communications programs use CPT to build client-facing experience at retail brands, call centers, and SaaS companies.
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Get Access To All JobsABOUT THE ROLE
We are looking for a Customer Service Intern to join our team and support our customers with a positive, helpful, and professional experience. This role is a great opportunity for someone who wants to gain hands-on experience in customer service, communication, and e-commerce operations.
KEY RESPONSIBILITIES
- Respond to customer inquiries through phone, email, chat, and other support channels.
- Assist customers with questions related to orders, products, shipping, returns, refunds, and account information.
- Resolve basic customer concerns in a timely and professional manner.
- Escalate complex issues to the appropriate team members when needed.
- Maintain accurate customer and order information in internal systems.
- Follow established customer service processes and company guidelines.
- Work closely with other departments to help resolve customer issues.
- Document customer interactions and follow up on outstanding requests.
- Support the team with other customer service and administrative tasks as needed.
QUALIFICATIONS
- Currently pursuing a degree or recently graduated from a college/university.
- Strong verbal and written communication skills.
- Customer-focused with a positive and professional attitude.
- Good listening and problem-solving skills.
- Comfortable working with computers and learning new systems.
- Strong attention to detail and ability to stay organized.
- Ability to work independently as well as part of a team.
- Previous customer service experience is a plus but not required.
WHAT YOU’LL LEARN
- Customer service and customer relationship management.
- E-commerce order and support processes.
- Professional communication and problem resolution.
- Working with customer service tools and internal business systems.
- Cross-functional collaboration in a fast-paced business environment.
IDEAL CANDIDATE
The ideal candidate is friendly, dependable, proactive, and willing to learn. We are looking for someone who enjoys helping people, communicates clearly, and can remain calm and professional while handling customer questions or concerns.
DURATION: 3-6 months, with potential extension
ABOUT SHOP LC
We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24*7 broadcasts, our website, OTT, marketplaces, and social media.
We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically integrated company, founded in India about 35 years ago and listed on the Indian stock exchanges. The company has had a turnover of $246 million (in the financial year 2022).
The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all the units ship out approximately 50,000 pieces of products to their customers in the US, UK, and Germany every day. In addition to the companies in the US, UK, and Germany, VGL Group operates offices globally in India, China, Indonesia, and Thailand.
We believe in supporting our community and protecting the environment with the purpose of Delivering Joy.
Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, and the UK for each item sold through all its platforms. Your Purchase Feeds… has provided over 40 million meals to kids until now in the US. Our mission statement embraces the ambitious goal of distributing one million meals each day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.
ABOUT THE ROLE
We are looking for a Customer Service Intern to join our team and support our customers with a positive, helpful, and professional experience. This role is a great opportunity for someone who wants to gain hands-on experience in customer service, communication, and e-commerce operations.
KEY RESPONSIBILITIES
- Respond to customer inquiries through phone, email, chat, and other support channels.
- Assist customers with questions related to orders, products, shipping, returns, refunds, and account information.
- Resolve basic customer concerns in a timely and professional manner.
- Escalate complex issues to the appropriate team members when needed.
- Maintain accurate customer and order information in internal systems.
- Follow established customer service processes and company guidelines.
- Work closely with other departments to help resolve customer issues.
- Document customer interactions and follow up on outstanding requests.
- Support the team with other customer service and administrative tasks as needed.
QUALIFICATIONS
- Currently pursuing a degree or recently graduated from a college/university.
- Strong verbal and written communication skills.
- Customer-focused with a positive and professional attitude.
- Good listening and problem-solving skills.
- Comfortable working with computers and learning new systems.
- Strong attention to detail and ability to stay organized.
- Ability to work independently as well as part of a team.
- Previous customer service experience is a plus but not required.
WHAT YOU’LL LEARN
- Customer service and customer relationship management.
- E-commerce order and support processes.
- Professional communication and problem resolution.
- Working with customer service tools and internal business systems.
- Cross-functional collaboration in a fast-paced business environment.
IDEAL CANDIDATE
The ideal candidate is friendly, dependable, proactive, and willing to learn. We are looking for someone who enjoys helping people, communicates clearly, and can remain calm and professional while handling customer questions or concerns.
DURATION: 3-6 months, with potential extension
ABOUT SHOP LC
We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24*7 broadcasts, our website, OTT, marketplaces, and social media.
We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically integrated company, founded in India about 35 years ago and listed on the Indian stock exchanges. The company has had a turnover of $246 million (in the financial year 2022).
The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all the units ship out approximately 50,000 pieces of products to their customers in the US, UK, and Germany every day. In addition to the companies in the US, UK, and Germany, VGL Group operates offices globally in India, China, Indonesia, and Thailand.
We believe in supporting our community and protecting the environment with the purpose of Delivering Joy.
Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, and the UK for each item sold through all its platforms. Your Purchase Feeds… has provided over 40 million meals to kids until now in the US. Our mission statement embraces the ambitious goal of distributing one million meals each day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.
See all CPT Customer Service Jobs
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Get Access To All JobsCustomer Service CPT: Frequently Asked Questions
Does a Customer Service job qualify for CPT authorization?
It depends on how your program is structured. CPT requires the work to be an integral part of your curriculum, not just related to your field. A Customer Service role at a SaaS company can qualify for a business or communications student if your DSO can document the direct curricular connection. Generic retail or call center work with no academic tie-in is harder to authorize.
Can I do CPT at a company that has never hired an F-1 student before?
Yes. CPT authorization is issued by your school, not the employer. The company doesn't file anything with USCIS for CPT. You'll need a written offer letter or training agreement to present to your DSO, but the employer doesn't need prior F-1 experience. That said, you should confirm the employer is comfortable verifying your I-20 and EAD-equivalent authorization before your start date.
How do I find Customer Service employers who are open to CPT students?
Migrate Mate is the most direct way to find employers with documented F-1 hiring history for Customer Service roles. Many employers in retail, hospitality, and tech support hire CPT students regularly but don't advertise it in job postings. Filtering by companies with prior F-1 work authorization history narrows the field to employers who won't treat your status as an obstacle.
Does full-time CPT in a Customer Service role affect my OPT?
Yes, and this is one of the most common mistakes F-1 students make. If you complete 12 or more months of full-time CPT, defined as more than 20 hours per week, you lose your OPT eligibility entirely. Part-time CPT, regardless of total duration, does not affect OPT. If you're weighing a full-time Customer Service internship that runs a full academic year, talk to your DSO before accepting.
Will Customer Service experience on CPT help with future H-1B sponsorship?
It depends on the specific role and how it's classified. Customer Service positions that involve technical support, account management, or operations in a specialized industry are more likely to meet USCIS's specialty occupation standard than general call center work. Use O*NET to check how your exact job title is classified and whether it typically requires a bachelor's degree in a specific field, which is the baseline H-1B visa requirement.