CPT Customer Service Jobs
Customer Service roles qualify for CPT when your program ties the work directly to coursework in communications, business, or consumer behavior, your DSO must authorize each position before you start. Many F-1 students in business, hospitality, and communications programs use CPT to build client-facing experience at retail brands, call centers, and SaaS companies.
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Get Access To All JobsLocation: United States, Georgia, Atlanta
Airport Customer Service
05-Aug-2026
Ref #: 33261
How you'll help us Keep Climbing (overview & key responsibilities)
As part of Delta’s Customer Experience business unit, the Airport Customer Service (ACS) and Cargo (CGO) teams play a vital role in shaping the travel journey—from welcoming customers at the ticketing counter to ensuring a clean, efficient airport experience and timely baggage delivery at their destination. Supporting over 22,000 airport operations professionals across 300 destinations in 52 countries on six continents, ACS and Cargo are at the heart of Delta’s global operations.
We are seeking highly motivated undergraduate students to join our Co-Op Program, where you’ll gain hands-on experience in airport operations, project management, and process improvement.
Key Responsibilities
As a Co-Op, you will collaborate with a team of airport operations professionals to:
- Analyze and measure operational performance to identify trends and improvement opportunities.
- Apply project management principles to support and lead initiatives.
- Work cross-functionally with stakeholders across business units in a professional, fast-paced environment.
- Provide process engineering and internal consulting services to enhance operational efficiency.
- Participate in data collection and analysis for projects impacting multiple departments.
- Identify and implement process improvements to boost productivity and customer satisfaction.
- Recommend innovative solutions to enhance the customer experience and evaluate the impact of proposed changes.
You will be placed in one of the following teams:
- Airport Customer Service (ACS)
- Cargo (CGO)
Program Structure
This is a three-semester alternating Co-Op program. Students must complete all rotations before graduation:
- Spring 2027
- Fall 2027
- Summer 2028
Note: Students must not take academic classes during Co-Op semesters. Please confirm with your university and academic advisor that this schedule aligns with your curriculum.
What you need to succeed (minimum qualifications)
- Currently pursuing a Bachelor’s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Aviation Management, or a related field.
- Must be enrolled in a 4-year degree program and available for three alternating semesters.
- Strong communication skills and ability to present professionally to all levels of leadership.
- Demonstrated teamwork and commitment to continuous improvement.
- Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
- Experience with data analytics tools such as SQL, SAS, Tableau, or Power BI.
- Eagerness to learn and adapt to new challenges.
- Commitment to diversity, safety, and security in the workplace.
What will give you a competitive edge (preferred qualifications)
- Ability to interpret and synthesize large datasets to support decision-making.
- Comfortable working both independently and in team settings.
- Demonstrated leadership through student or community organizations.
- Skilled in developing clear, concise presentations to communicate findings and recommendations.
- Interest in learning leadership techniques, problem-solving, and conflict resolution strategies.
- Passion for the aviation industry and a strong interest in Delta Air Lines.
Why Join Delta’s Co-Op Program?
This program offers a unique opportunity to gain real-world experience, develop professional skills, and contribute to impactful projects in a global airline environment. While participation does not guarantee full-time employment, it provides a strong foundation for future career opportunities.
Location: United States, Georgia, Atlanta
Airport Customer Service
05-Aug-2026
Ref #: 33261
How you'll help us Keep Climbing (overview & key responsibilities)
As part of Delta’s Customer Experience business unit, the Airport Customer Service (ACS) and Cargo (CGO) teams play a vital role in shaping the travel journey—from welcoming customers at the ticketing counter to ensuring a clean, efficient airport experience and timely baggage delivery at their destination. Supporting over 22,000 airport operations professionals across 300 destinations in 52 countries on six continents, ACS and Cargo are at the heart of Delta’s global operations.
We are seeking highly motivated undergraduate students to join our Co-Op Program, where you’ll gain hands-on experience in airport operations, project management, and process improvement.
Key Responsibilities
As a Co-Op, you will collaborate with a team of airport operations professionals to:
- Analyze and measure operational performance to identify trends and improvement opportunities.
- Apply project management principles to support and lead initiatives.
- Work cross-functionally with stakeholders across business units in a professional, fast-paced environment.
- Provide process engineering and internal consulting services to enhance operational efficiency.
- Participate in data collection and analysis for projects impacting multiple departments.
- Identify and implement process improvements to boost productivity and customer satisfaction.
- Recommend innovative solutions to enhance the customer experience and evaluate the impact of proposed changes.
You will be placed in one of the following teams:
- Airport Customer Service (ACS)
- Cargo (CGO)
Program Structure
This is a three-semester alternating Co-Op program. Students must complete all rotations before graduation:
- Spring 2027
- Fall 2027
- Summer 2028
Note: Students must not take academic classes during Co-Op semesters. Please confirm with your university and academic advisor that this schedule aligns with your curriculum.
What you need to succeed (minimum qualifications)
- Currently pursuing a Bachelor’s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Aviation Management, or a related field.
- Must be enrolled in a 4-year degree program and available for three alternating semesters.
- Strong communication skills and ability to present professionally to all levels of leadership.
- Demonstrated teamwork and commitment to continuous improvement.
- Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
- Experience with data analytics tools such as SQL, SAS, Tableau, or Power BI.
- Eagerness to learn and adapt to new challenges.
- Commitment to diversity, safety, and security in the workplace.
What will give you a competitive edge (preferred qualifications)
- Ability to interpret and synthesize large datasets to support decision-making.
- Comfortable working both independently and in team settings.
- Demonstrated leadership through student or community organizations.
- Skilled in developing clear, concise presentations to communicate findings and recommendations.
- Interest in learning leadership techniques, problem-solving, and conflict resolution strategies.
- Passion for the aviation industry and a strong interest in Delta Air Lines.
Why Join Delta’s Co-Op Program?
This program offers a unique opportunity to gain real-world experience, develop professional skills, and contribute to impactful projects in a global airline environment. While participation does not guarantee full-time employment, it provides a strong foundation for future career opportunities.
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Get Access To All JobsCustomer Service CPT: Frequently Asked Questions
Does a Customer Service job qualify for CPT authorization?
It depends on how your program is structured. CPT requires the work to be an integral part of your curriculum, not just related to your field. A Customer Service role at a SaaS company can qualify for a business or communications student if your DSO can document the direct curricular connection. Generic retail or call center work with no academic tie-in is harder to authorize.
Can I do CPT at a company that has never hired an F-1 student before?
Yes. CPT authorization is issued by your school, not the employer. The company doesn't file anything with USCIS for CPT. You'll need a written offer letter or training agreement to present to your DSO, but the employer doesn't need prior F-1 experience. That said, you should confirm the employer is comfortable verifying your I-20 and EAD-equivalent authorization before your start date.
How do I find Customer Service employers who are open to CPT students?
Migrate Mate is the most direct way to find employers with documented F-1 hiring history for Customer Service roles. Many employers in retail, hospitality, and tech support hire CPT students regularly but don't advertise it in job postings. Filtering by companies with prior F-1 work authorization history narrows the field to employers who won't treat your status as an obstacle.
Does full-time CPT in a Customer Service role affect my OPT?
Yes, and this is one of the most common mistakes F-1 students make. If you complete 12 or more months of full-time CPT, defined as more than 20 hours per week, you lose your OPT eligibility entirely. Part-time CPT, regardless of total duration, does not affect OPT. If you're weighing a full-time Customer Service internship that runs a full academic year, talk to your DSO before accepting.
Will Customer Service experience on CPT help with future H-1B sponsorship?
It depends on the specific role and how it's classified. Customer Service positions that involve technical support, account management, or operations in a specialized industry are more likely to meet USCIS's specialty occupation standard than general call center work. Use O*NET to check how your exact job title is classified and whether it typically requires a bachelor's degree in a specific field, which is the baseline H-1B visa requirement.