CPT Customer Success Jobs
Customer Success jobs on CPT let F-1 students apply relationship management and data analysis coursework in client-facing roles. Your DSO must authorize CPT before your start date, and the position must tie directly to your degree program. SaaS, tech, and B2B companies hire CPT students for onboarding, retention, and account management work.
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Get Access To All JobsResponsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Responsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all CPT Customer Success Jobs
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Get Access To All JobsCustomer Success CPT: Frequently Asked Questions
Does a Customer Success role qualify for CPT authorization?
Customer Success roles qualify for CPT when the work directly relates to your degree program. Business, communications, information systems, and marketing degrees typically satisfy this requirement because CS work involves data analysis, client communication strategy, and product adoption, all of which map to standard business and technology curricula. Your DSO makes the final determination based on your specific program requirements.
Can I work full-time in a Customer Success role on CPT?
Full-time CPT is permitted, but using it for 12 months or more cumulatively eliminates your OPT eligibility. Many F-1 students in Customer Success choose part-time CPT during the semester and switch to full-time only during summer breaks. Discuss the trade-off with your DSO before accepting a full-time offer, especially if you plan to use OPT after graduation.
Do Customer Success employers typically understand CPT?
Familiarity with CPT varies widely. SaaS and tech companies that regularly hire international students tend to understand the authorization process, while smaller or non-tech employers may not. When you apply, frame CPT as employer-cost-free work authorization that requires no USCIS filing. Employers simply verify your authorization documentation, enroll in E-Verify if they haven't already, and complete standard onboarding.
How do I find Customer Success jobs that are open to CPT students?
Search Migrate Mate to identify companies with active LCA filing history for Customer Success and account management roles. Employers who've previously filed LCAs for these titles are familiar with work authorization processes and are more likely to onboard CPT students without delays. You can filter by location, company size, and role type to match your program's authorization requirements.
What documentation does a Customer Success employer need for my CPT?
Your employer needs your CPT-authorized I-20, which lists the employer name, authorized work period, and whether authorization is part-time or full-time. Some employers also request a DSO letter explaining the CPT requirement. You do not need USCIS approval for CPT. The employer records your authorization details for E-Verify and I-9 compliance, and work cannot begin before your CPT start date.