CPT Customer Success Jobs
Customer Success jobs on CPT let F-1 students apply relationship management and data analysis coursework in client-facing roles. Your DSO must authorize CPT before your start date, and the position must tie directly to your degree program. SaaS, tech, and B2B companies hire CPT students for onboarding, retention, and account management work.
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Get Access To All JobsINTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
ABOUT THE ROLE
We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.
WHAT YOU'LL DO:
- Collect, clean, and preprocess structured and unstructured data
- Perform exploratory data analysis to identify trends and insights
- Build and evaluate machine learning models under guidance
- Develop data visualizations and dashboards to communicate findings
- Assist in deploying models and monitoring their performance
- Work with large datasets using tools like Python, SQL, and cloud platforms
- Document processes, experiments, and results clearly
- Participate in team demos, feedback sessions, and learning opportunities
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment
WHAT WE'RE LOOKING FOR:
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field
- Experience writing code in Python (or another general-purpose language)
- Strong interest in artificial intelligence, machine learning, or software engineering
- Basic understanding of statistics and machine learning concepts
- Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
- Experience with SQL and working with databases
- Strong analytical and problem-solving skills
- Excellent communication skills and willingness to collaborate with teammates and customers
NICE-TO-HAVES
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of version control (Git)
- Exposure to big data tools (Spark, Hadoop) is a plus
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
INTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
ABOUT THE ROLE
We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.
WHAT YOU'LL DO:
- Collect, clean, and preprocess structured and unstructured data
- Perform exploratory data analysis to identify trends and insights
- Build and evaluate machine learning models under guidance
- Develop data visualizations and dashboards to communicate findings
- Assist in deploying models and monitoring their performance
- Work with large datasets using tools like Python, SQL, and cloud platforms
- Document processes, experiments, and results clearly
- Participate in team demos, feedback sessions, and learning opportunities
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment
WHAT WE'RE LOOKING FOR:
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field
- Experience writing code in Python (or another general-purpose language)
- Strong interest in artificial intelligence, machine learning, or software engineering
- Basic understanding of statistics and machine learning concepts
- Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
- Experience with SQL and working with databases
- Strong analytical and problem-solving skills
- Excellent communication skills and willingness to collaborate with teammates and customers
NICE-TO-HAVES
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of version control (Git)
- Exposure to big data tools (Spark, Hadoop) is a plus
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
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Get Access To All JobsCustomer Success CPT: Frequently Asked Questions
Does a Customer Success role qualify for CPT authorization?
Customer Success roles qualify for CPT when the work directly relates to your degree program. Business, communications, information systems, and marketing degrees typically satisfy this requirement because CS work involves data analysis, client communication strategy, and product adoption, all of which map to standard business and technology curricula. Your DSO makes the final determination based on your specific program requirements.
Can I work full-time in a Customer Success role on CPT?
Full-time CPT is permitted, but using it for 12 months or more cumulatively eliminates your OPT eligibility. Many F-1 students in Customer Success choose part-time CPT during the semester and switch to full-time only during summer breaks. Discuss the trade-off with your DSO before accepting a full-time offer, especially if you plan to use OPT after graduation.
Do Customer Success employers typically understand CPT?
Familiarity with CPT varies widely. SaaS and tech companies that regularly hire international students tend to understand the authorization process, while smaller or non-tech employers may not. When you apply, frame CPT as employer-cost-free work authorization that requires no USCIS filing. Employers simply verify your authorization documentation, enroll in E-Verify if they haven't already, and complete standard onboarding.
How do I find Customer Success jobs that are open to CPT students?
Search Migrate Mate to identify companies with active LCA filing history for Customer Success and account management roles. Employers who've previously filed LCAs for these titles are familiar with work authorization processes and are more likely to onboard CPT students without delays. You can filter by location, company size, and role type to match your program's authorization requirements.
What documentation does a Customer Success employer need for my CPT?
Your employer needs your CPT-authorized I-20, which lists the employer name, authorized work period, and whether authorization is part-time or full-time. Some employers also request a DSO letter explaining the CPT requirement. You do not need USCIS approval for CPT. The employer records your authorization details for E-Verify and I-9 compliance, and work cannot begin before your CPT start date.