CPT Customer Support Representative Jobs
Customer Support Representative roles qualify for CPT when your program ties direct client communication, conflict resolution, or service operations to a required course or practicum. Your DSO must authorize each position before your start date, and the work must connect to your field of study, not just your general degree.
See All CPT Customer Support Representative JobsOverview
Showing 5 of 36+ Customer Support Representative jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 36+ Customer Support Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Representative roles.
Get Access To All JobsINTRODUCTION
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
ABOUT THE ROLE
Our Customer Service Representatives (CSR) serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s voice to the client and provide the connection between our Sales and Operations teams. Our CSRs possess a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyond’s exemplary customer brand. As a Customer Service Representative, you will complete a 4 week training program to become an expert in Beyond's financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Representative role is a remote position.
Our call center is open 7 days a week. The hours are M-F 7:00am-10:00pm CST and Sat/Sun 7:00am-9:00pm CST.
WHAT YOU’LL DO
- Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
- Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
- Employs strong interpersonal skills to handle difficult calls courteously and professionally
- Thoroughly documents request outcomes for accurate tracking and analysis
- Work efficiently and effectively to independently resolve client requests, both as a team and independently
- Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
- Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
- Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve client inquiries and problems
- Handle a high volume of clients in a work from home call center environment
BASIC QUALIFICATIONS
- 1 year call center experience (Required)
- Bilingual - Spanish (Required)
- Reliable, High Speed, Internet connection (Required)
- Technical proficiency with Client Relationship Management system (CRM)
- Strong customer service orientation
- Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must
- Effective problem solver
- Effective at time management, planning & organizing tasks and time
- Ability to understand and empathize with customer issue(s)
- Ability to work from home in a distraction free environment
WHY JOIN US?
Benefits
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
INTRODUCTION
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
ABOUT THE ROLE
Our Customer Service Representatives (CSR) serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s voice to the client and provide the connection between our Sales and Operations teams. Our CSRs possess a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyond’s exemplary customer brand. As a Customer Service Representative, you will complete a 4 week training program to become an expert in Beyond's financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Representative role is a remote position.
Our call center is open 7 days a week. The hours are M-F 7:00am-10:00pm CST and Sat/Sun 7:00am-9:00pm CST.
WHAT YOU’LL DO
- Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
- Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
- Employs strong interpersonal skills to handle difficult calls courteously and professionally
- Thoroughly documents request outcomes for accurate tracking and analysis
- Work efficiently and effectively to independently resolve client requests, both as a team and independently
- Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
- Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
- Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve client inquiries and problems
- Handle a high volume of clients in a work from home call center environment
BASIC QUALIFICATIONS
- 1 year call center experience (Required)
- Bilingual - Spanish (Required)
- Reliable, High Speed, Internet connection (Required)
- Technical proficiency with Client Relationship Management system (CRM)
- Strong customer service orientation
- Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must
- Effective problem solver
- Effective at time management, planning & organizing tasks and time
- Ability to understand and empathize with customer issue(s)
- Ability to work from home in a distraction free environment
WHY JOIN US?
Benefits
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
See all 36+ CPT Customer Support Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new CPT Customer Support Representative Jobs.
Get Access To All JobsCustomer Support Representative CPT: Frequently Asked Questions
Does a Customer Support Representative role qualify for CPT?
It can, but qualification depends on how your school defines the connection between the work and your curriculum. Roles involving service operations, communication analytics, or client relationship management fit more clearly into business or communications programs. Your DSO reviews the job description against your enrolled coursework, not your degree title alone, to determine eligibility.
Can I do CPT for a remote Customer Support Representative job?
Yes. USCIS does not restrict CPT to on-site work, and remote roles are increasingly common in customer support. Your employer still needs to be a legitimate U.S.-based entity, and the job description must satisfy your DSO's curriculum integration requirement. Confirm with your DSO that a remote arrangement doesn't affect how they document the authorization on your I-20.
How do I find employers who understand CPT authorization?
Start with Migrate Mate, which surfaces employers with a history of hiring international students in customer-facing roles. Employers already familiar with work-authorization documentation are less likely to withdraw offers when you explain the I-20 amendment process. Avoid applying to roles where the job posting explicitly states 'no sponsorship', that language often signals unfamiliarity with CPT's employer-side requirements.
What documents does my employer need from me for CPT?
Your employer will need your CPT-authorized I-20, your F-1 visa, and your passport. Some employers running E-Verify also request your I-94 arrival record for Form I-9 completion. You don't need an EAD card for CPT, the authorized I-20 alone serves as your work authorization document, which surprises some HR teams unfamiliar with the CPT process.
What happens to my OPT if I do full-time CPT as a Customer Support Representative?
If you accumulate 12 months or more of full-time CPT, defined as 20 or more hours per week, you lose your entire OPT eligibility, including the STEM extension. Part-time CPT under 20 hours per week has no impact on OPT regardless of duration. Track your authorized hours carefully across each semester your DSO issues a new CPT authorization.