CPT Customer Support Representative Jobs
Customer Support Representative roles qualify for CPT when your program ties direct client communication, conflict resolution, or service operations to a required course or practicum. Your DSO must authorize each position before your start date, and the work must connect to your field of study, not just your general degree.
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The Website Support Intern will support the Office of Communications and Marketing at the Harbert College of Business by assisting with day-to-day website updates, quality assurance, and digital content organization. This role offers hands-on experience with web content management, accessibility tools, and higher education marketing workflows. Ideal candidates will have a strong attention to detail, an interest in digital communications and a willingness to learn web publishing tools.
This position reports to the Webmaster/Senior App Systems Analysts within the Harbert's Office of Communication and Marketing on the 5th floor of Lowder Hall. The student will receive ongoing guidance and project assignments through regular check-ins, task management tools (such as Asana), and collaborative planning sessions. While some tasks may be independent, work will be closely monitored for accuracy, timeliness, and alignment with college branding and accessibility standards. Please attach one document containing your resume and cover letter to your application.
Responsibilities:
- Assist in updating and publishing content across the Harbert website using the CMS (e.g. editing pages, uploading images, formatting text)
- Monitor for and report broken links, misspellings, and outdated content using tools like SiteImprove
- Support accessibility improvements by reviewing flagged issues and implementing basic fixes (e.g. alt text, heading structure)
- Conduct regular audits of web pages to ensure consistency in branding, formatting, and SEO best practices
- Help maintain the faculty and staff directory by updating bios, headshots, and job titles
- Organize and tag content within the CMS to align with strategic taxonomy and improve search functionality
- Assist with testing page layouts, user flows, and functionality across mobile and desktop devices
- Provide general support for digital projects related to marketing and communications
QUALIFICATIONS
Enrolled student at Auburn University.
PAY RANGE: USD $15.00 - USD $15.00 /Hr.
WHY WORK AT AUBURN?:
Why should YOU consider student employment at Auburn University?
- Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
- Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
- Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Equal Opportunity Compliance Statement:
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
Overview:
The Website Support Intern will support the Office of Communications and Marketing at the Harbert College of Business by assisting with day-to-day website updates, quality assurance, and digital content organization. This role offers hands-on experience with web content management, accessibility tools, and higher education marketing workflows. Ideal candidates will have a strong attention to detail, an interest in digital communications and a willingness to learn web publishing tools.
This position reports to the Webmaster/Senior App Systems Analysts within the Harbert's Office of Communication and Marketing on the 5th floor of Lowder Hall. The student will receive ongoing guidance and project assignments through regular check-ins, task management tools (such as Asana), and collaborative planning sessions. While some tasks may be independent, work will be closely monitored for accuracy, timeliness, and alignment with college branding and accessibility standards. Please attach one document containing your resume and cover letter to your application.
Responsibilities:
- Assist in updating and publishing content across the Harbert website using the CMS (e.g. editing pages, uploading images, formatting text)
- Monitor for and report broken links, misspellings, and outdated content using tools like SiteImprove
- Support accessibility improvements by reviewing flagged issues and implementing basic fixes (e.g. alt text, heading structure)
- Conduct regular audits of web pages to ensure consistency in branding, formatting, and SEO best practices
- Help maintain the faculty and staff directory by updating bios, headshots, and job titles
- Organize and tag content within the CMS to align with strategic taxonomy and improve search functionality
- Assist with testing page layouts, user flows, and functionality across mobile and desktop devices
- Provide general support for digital projects related to marketing and communications
QUALIFICATIONS
Enrolled student at Auburn University.
PAY RANGE: USD $15.00 - USD $15.00 /Hr.
WHY WORK AT AUBURN?:
Why should YOU consider student employment at Auburn University?
- Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
- Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
- Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Equal Opportunity Compliance Statement:
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
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Get Access To All JobsCustomer Support Representative CPT: Frequently Asked Questions
Does a Customer Support Representative role qualify for CPT?
It can, but qualification depends on how your school defines the connection between the work and your curriculum. Roles involving service operations, communication analytics, or client relationship management fit more clearly into business or communications programs. Your DSO reviews the job description against your enrolled coursework, not your degree title alone, to determine eligibility.
Can I do CPT for a remote Customer Support Representative job?
Yes. USCIS does not restrict CPT to on-site work, and remote roles are increasingly common in customer support. Your employer still needs to be a legitimate U.S.-based entity, and the job description must satisfy your DSO's curriculum integration requirement. Confirm with your DSO that a remote arrangement doesn't affect how they document the authorization on your I-20.
How do I find employers who understand CPT authorization?
Start with Migrate Mate, which surfaces employers with a history of hiring international students in customer-facing roles. Employers already familiar with work-authorization documentation are less likely to withdraw offers when you explain the I-20 amendment process. Avoid applying to roles where the job posting explicitly states 'no sponsorship', that language often signals unfamiliarity with CPT's employer-side requirements.
What documents does my employer need from me for CPT?
Your employer will need your CPT-authorized I-20, your F-1 visa, and your passport. Some employers running E-Verify also request your I-94 arrival record for Form I-9 completion. You don't need an EAD card for CPT, the authorized I-20 alone serves as your work authorization document, which surprises some HR teams unfamiliar with the CPT process.
What happens to my OPT if I do full-time CPT as a Customer Support Representative?
If you accumulate 12 months or more of full-time CPT, defined as 20 or more hours per week, you lose your entire OPT eligibility, including the STEM extension. Part-time CPT under 20 hours per week has no impact on OPT regardless of duration. Track your authorized hours carefully across each semester your DSO issues a new CPT authorization.