CPT Customer Success Manager Jobs
Customer Success Manager roles qualify for CPT when your degree program includes coursework in client relationship management, business strategy, or SaaS operations and your DSO confirms the position is an integral part of your curriculum. Most programs authorize full-time CPT for summer terms and part-time CPT alongside coursework during the academic year.
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Get Access To All JobsResponsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Responsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all CPT Customer Success Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new CPT Customer Success Manager Jobs.
Get Access To All JobsCustomer Success Manager CPT: Frequently Asked Questions
Does a Customer Success Manager role qualify for CPT authorization?
Yes, if your degree program includes coursework in business strategy, marketing, communications, or information systems and the role directly applies those skills. Your DSO evaluates the specific job description against your curriculum, not the job title alone. Roles focused on client onboarding, retention strategy, or SaaS account management tend to align well with business and management degree programs.
How do I find Customer Success Manager jobs that are open to CPT students?
Search Migrate Mate for Customer Success Manager roles filtered by work authorization type. Look for employers with a track record of hiring international candidates, since they're more likely to understand CPT authorization and won't require lengthy internal approvals before extending an offer to an F-1 student.
Can I work full-time as a Customer Success Manager on CPT during the school year?
Full-time CPT during the academic year is technically allowed but has a significant consequence: 12 months or more of full-time CPT eliminates your OPT eligibility entirely. Most F-1 students limit full-time CPT to summer terms to preserve post-graduation OPT. Discuss the tradeoff with your DSO before accepting a full-time offer during fall or spring semester.
What does the employer need to do to hire me on CPT?
The employer's main obligation is providing a formal offer letter that includes your start and end dates, job title, hours per week, location, and a brief description of duties. No USCIS filing is required for CPT. Your DSO handles the I-20 update and SEVIS authorization entirely on the school side. Some employers may need to enroll in E-Verify if they don't already participate.
Is a Customer Success Manager role classified as a specialty occupation for future H-1B purposes?
It depends on how the role is defined. Customer Success Manager positions requiring a bachelor's degree in a specific field like business, computer science, or marketing can qualify as specialty occupations under USCIS standards, but generalist roles where any degree suffices often don't. The O*NET profile and the employer's actual job requirements both factor into how USCIS evaluates the position at H-1B visa filing.