CPT Customer Success Agent Jobs
Customer Success Agent jobs align with CPT when your DSO certifies the role supports your program's learning objectives, typically business, communications, or information systems degrees. The work must be integral to your curriculum, not incidental to it. Authorization covers part-time CPT during the semester and full-time CPT during breaks.
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Get Access To All JobsResponsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Responsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all CPT Customer Success Agent Jobs
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Get Access To All JobsCustomer Success Agent CPT: Frequently Asked Questions
Does a Customer Success Agent role qualify for CPT authorization?
It depends on how your DSO evaluates the connection to your curriculum. Degrees in business administration, marketing, information systems, and communications commonly support Customer Success CPT because the role involves client communication, CRM platforms, and service operations. Your DSO will look for a specific course or degree requirement that the job fulfills, not just a general fit with your field.
Can I do CPT at a startup or small company without an HR department?
Yes. CPT authorization is a school-side process, not an employer-side filing. Your employer doesn't submit anything to USCIS or DOL for CPT. They do need to provide a written offer letter and may need to complete E-Verify if they're enrolled. Smaller companies often lack immigration experience, so come prepared to explain what CPT is and what documentation you need from them.
How do I find Customer Success Agent jobs where employers understand CPT?
Search Migrate Mate to identify companies with LCA filing history in customer-facing or technical support roles. Employers who've filed LCAs with DOL have worked through work authorization paperwork before and are more likely to understand CPT timelines. That prior experience reduces the risk of an offer falling through over documentation confusion.
What happens to my OPT if I do full-time CPT as a Customer Success Agent?
If you accumulate 12 months or more of full-time CPT, you lose OPT eligibility entirely, including the STEM OPT extension. Part-time CPT, defined as under 20 hours per week, doesn't count against OPT at all. If you're weighing a full-time CPT offer, calculate your total CPT months carefully before accepting. USCIS tracks this through your I-20 history.
Can I switch employers mid-semester on CPT?
CPT authorization is employer-specific. If you change companies, you need a new CPT authorization on a new or amended I-20 before starting at the new employer. Your DSO must approve each employer separately. Working at an employer not listed on your I-20 is unauthorized employment, even if you're still within your authorized CPT period at the original company.