CPT Customer Success Agent Jobs
Customer Success Agent jobs align with CPT when your DSO certifies the role supports your program's learning objectives, typically business, communications, or information systems degrees. The work must be integral to your curriculum, not incidental to it. Authorization covers part-time CPT during the semester and full-time CPT during breaks.
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Get Access To All JobsJob Title: UU Student - Other
Working Title: U Career Success Step Up Intern
Career Progression Track: SJ
FLSA Code: Nonexempt
Type: Non Benefited Staff / Student
Temporary?: Yes
Standard Hours per Week: 19
Full Time or Part Time?: Part Time
Shift: Day
Work Schedule Summary
- Schedule to be determined by the organization for the internship
- Eligible to be paid up to 19 hours/week, depending on incumbent’s other U of U positions (if any).
Is this a work study job?: Yes
VP Area: President
Department: 00304 - U Career Success
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: 13.00
Close Date: 08/23/2026
Job Summary
The Step Up program provides supplementary funds for undergraduate students enrolled at the University of Utah who are completing unpaid internships, either on-campus or with off-campus organizations. In addition to satisfactorily completing the requirements of the internship, Step Up interns will create documentation about their internships to be shared with U of U students through social channels, websites, newsletters, and other media. Options may include video, podcasts, and/or blogs describing the experiential benefits of interning.
Students are responsible for locating and being selected for their internships before acceptance for Step Up. For help applying for internships, make an appointment with your career coach at https://careers.utah.edu/meet-your-coaches/. Internships must be within the state of Utah, and work must be performed in person.
Responsibilities
General Responsibilities
- Be accepted to an unpaid in-person internship in the State of Utah.
- Satisfactorily complete the requirements of the internship.
- Participate in the Step Up Canvas course and complete a final project.
- Sign a media release.
- Provide a brief bio and photo.
- Final project options: A blog entry of 500+ words with accompanying photos describing the internship and the value it has contributed to your career exploration; a “Hey U” podcast interview in Garff 1300; other options you propose which are approved in advance by Step Up leaders.
- Discuss your final project with your career coach and submit your written proposal on Canvas by September 29, 2025.
- Submit your final project by November 14, 2025.
Minimum Qualifications
- Must be current U of U student.
- Must not work outside of the State of Utah (including remotely).
- This internship is work-study eligible. However, it is open to all students, regardless of work-study status.
- Step-Up Internship funding is available to international students working in unpaid on-campus internships only.
Undergrad only
Preferences
Preference is given to students with internships within non-profit and social impact focused organizations.
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Job Title: UU Student - Other
Working Title: U Career Success Step Up Intern
Career Progression Track: SJ
FLSA Code: Nonexempt
Type: Non Benefited Staff / Student
Temporary?: Yes
Standard Hours per Week: 19
Full Time or Part Time?: Part Time
Shift: Day
Work Schedule Summary
- Schedule to be determined by the organization for the internship
- Eligible to be paid up to 19 hours/week, depending on incumbent’s other U of U positions (if any).
Is this a work study job?: Yes
VP Area: President
Department: 00304 - U Career Success
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: 13.00
Close Date: 08/23/2026
Job Summary
The Step Up program provides supplementary funds for undergraduate students enrolled at the University of Utah who are completing unpaid internships, either on-campus or with off-campus organizations. In addition to satisfactorily completing the requirements of the internship, Step Up interns will create documentation about their internships to be shared with U of U students through social channels, websites, newsletters, and other media. Options may include video, podcasts, and/or blogs describing the experiential benefits of interning.
Students are responsible for locating and being selected for their internships before acceptance for Step Up. For help applying for internships, make an appointment with your career coach at https://careers.utah.edu/meet-your-coaches/. Internships must be within the state of Utah, and work must be performed in person.
Responsibilities
General Responsibilities
- Be accepted to an unpaid in-person internship in the State of Utah.
- Satisfactorily complete the requirements of the internship.
- Participate in the Step Up Canvas course and complete a final project.
- Sign a media release.
- Provide a brief bio and photo.
- Final project options: A blog entry of 500+ words with accompanying photos describing the internship and the value it has contributed to your career exploration; a “Hey U” podcast interview in Garff 1300; other options you propose which are approved in advance by Step Up leaders.
- Discuss your final project with your career coach and submit your written proposal on Canvas by September 29, 2025.
- Submit your final project by November 14, 2025.
Minimum Qualifications
- Must be current U of U student.
- Must not work outside of the State of Utah (including remotely).
- This internship is work-study eligible. However, it is open to all students, regardless of work-study status.
- Step-Up Internship funding is available to international students working in unpaid on-campus internships only.
Undergrad only
Preferences
Preference is given to students with internships within non-profit and social impact focused organizations.
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
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Get Access To All JobsCustomer Success Agent CPT: Frequently Asked Questions
Does a Customer Success Agent role qualify for CPT authorization?
It depends on how your DSO evaluates the connection to your curriculum. Degrees in business administration, marketing, information systems, and communications commonly support Customer Success CPT because the role involves client communication, CRM platforms, and service operations. Your DSO will look for a specific course or degree requirement that the job fulfills, not just a general fit with your field.
Can I do CPT at a startup or small company without an HR department?
Yes. CPT authorization is a school-side process, not an employer-side filing. Your employer doesn't submit anything to USCIS or DOL for CPT. They do need to provide a written offer letter and may need to complete E-Verify if they're enrolled. Smaller companies often lack immigration experience, so come prepared to explain what CPT is and what documentation you need from them.
How do I find Customer Success Agent jobs where employers understand CPT?
Search Migrate Mate to identify companies with LCA filing history in customer-facing or technical support roles. Employers who've filed LCAs with DOL have worked through work authorization paperwork before and are more likely to understand CPT timelines. That prior experience reduces the risk of an offer falling through over documentation confusion.
What happens to my OPT if I do full-time CPT as a Customer Success Agent?
If you accumulate 12 months or more of full-time CPT, you lose OPT eligibility entirely, including the STEM OPT extension. Part-time CPT, defined as under 20 hours per week, doesn't count against OPT at all. If you're weighing a full-time CPT offer, calculate your total CPT months carefully before accepting. USCIS tracks this through your I-20 history.
Can I switch employers mid-semester on CPT?
CPT authorization is employer-specific. If you change companies, you need a new CPT authorization on a new or amended I-20 before starting at the new employer. Your DSO must approve each employer separately. Working at an employer not listed on your I-20 is unauthorized employment, even if you're still within your authorized CPT period at the original company.