CPT Support Analyst Jobs
Support Analyst jobs combine technical troubleshooting with end-user communication, making them a strong CPT fit for students in computer science, information systems, or IT management programs. Your DSO must document how the role ties directly to your coursework before you can start. Part-time CPT (under 20 hours per week) keeps your full-year OPT eligibility intact.
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Get Access To All JobsINTRODUCTION
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services. This is a full-time position in our Raleigh, NC area office. This position will be in-person 5 days a week during the first 6 months of onboarding. We encourage new college graduates to apply including the class of 2026.
YOUR ROLE AND RESPONSIBILITIES
- Develop and maintain a high level of product expertise
- Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
- Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
- Troubleshoot issues and provide expert solutions and workarounds
- Analyze and replicate software issues to assist in the creation of bug reports
- Create and maintain product documentation for internal teams and customers
- Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
BASIC QUALIFICATIONS
- BA/BS degree required
- Some experience in a customer facing role in a corporate setting is preferred
- Teaching/tutoring experience is a plus
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Energetic, positive person who works well independently and with a team
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
- Passion for improving education through technology!
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
INTRODUCTION
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services. This is a full-time position in our Raleigh, NC area office. This position will be in-person 5 days a week during the first 6 months of onboarding. We encourage new college graduates to apply including the class of 2026.
YOUR ROLE AND RESPONSIBILITIES
- Develop and maintain a high level of product expertise
- Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
- Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
- Troubleshoot issues and provide expert solutions and workarounds
- Analyze and replicate software issues to assist in the creation of bug reports
- Create and maintain product documentation for internal teams and customers
- Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
BASIC QUALIFICATIONS
- BA/BS degree required
- Some experience in a customer facing role in a corporate setting is preferred
- Teaching/tutoring experience is a plus
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Energetic, positive person who works well independently and with a team
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
- Passion for improving education through technology!
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
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Get Access To All JobsSupport Analyst CPT: Frequently Asked Questions
Does a Support Analyst role qualify for CPT authorization?
Yes, if your academic program includes coursework in information systems, computer science, or IT management and the role involves tasks like troubleshooting, systems administration, or user support that directly apply those skills. Your DSO will review the job description to confirm the work is integral to your curriculum before issuing the CPT authorization on your I-20.
Can I do part-time CPT as a Support Analyst without losing OPT eligibility?
Part-time CPT, defined as fewer than 20 hours per week, does not affect your OPT eligibility regardless of how many semesters you use it. Full-time CPT for 12 months or more eliminates your OPT entirely. If you plan to pursue OPT or STEM OPT after graduation, keep your Support Analyst CPT hours below 20 per week.
What documentation does a CPT employer typically need from me?
Your employer's HR team will need your current I-20 with the CPT authorization printed on page two, your F-1 visa stamp, and confirmation of your I-94 arrival record. Many employers also request a copy of your enrollment verification letter. You do not need a separate work permit or EAD card for CPT since the I-20 itself serves as your work authorization document.
How do I find Support Analyst jobs where employers understand CPT authorization?
Migrate Mate filters roles by employers with LCA and work authorization filing history, so you can identify companies already experienced with international students rather than having to explain CPT from scratch. Targeting employers with that track record significantly reduces the friction during the offer and onboarding process.
Can I switch from CPT to a full-time Support Analyst position after graduation?
Your CPT authorization expires when your program end date passes, so you can't continue working under it post-graduation. To stay in a full-time Support Analyst role after graduation, you'd typically transition to OPT, then STEM OPT if your degree qualifies, and eventually H-1B visa sponsorship if your employer is willing to file. The USCIS outlines each of these pathways and their timing requirements.