CPT Customer Service Management Jobs
Customer Service Management CPT roles let F-1 students apply classroom training in operations, team leadership, and client relations to real work environments. Your DSO must authorize CPT before your start date, and the role must directly connect to your program of study. Part-time CPT (under 20 hours weekly) keeps your full-time CPT eligibility intact for later semesters.
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Academic Advising Assistant 2 Non-Exempt
Job Family:
Academic Advising
Time Type:
Part time
Max Pay – Depends on experience:
$20.00 USD Hourly
Apply before 11: 59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description:
Pay rate: $20.00 per hour
The Management Intern (MI) represents ASU and the Student Accessibility and Inclusive Learning Services and will work under the supervision of the Assistant Director to assist all accommodation service areas and will be cross-trained to support other department needs, including alternative format, alternative media, communication access, testing center operations, DART, and general operations of the office including payroll, human resources, and call center. The MI maintains a high level of integrity and professionalism in the department and throughout the ASU campus community.
This is a short-term position.
Please note that your position is also established through our department’s internal program and is based on a fiscal year that is currently scheduled to end on June 30, 2027. An additional one-year extension may be offered contingent upon annual review and approval. As a Management Intern with Educational Outreach and Student Services, you are required to be enrolled in a Graduate Program during the duration of your employment and continuation of your employment will be based on your at-will status as well as being enrolled in a Graduate Program.
Essential Duties:
- Support the activities of the accommodation services areas (Alternative Format Services, Communication Access/Alternative Media services including interpreting, CART, captioning, and transcripts, Alternative Testing and DART Services).
- Support student supervision, payroll processes, and human resources within the department.
- Utilizes databases and spreadsheets to establish and track work flow through the department.
- Understands the Confidentiality Agreement, FERPA Policy, and Critical Incident Response guidelines for ASU campus; maintains the confidentiality of matters relating to staff, students, and with regard to the disability service in general.
- Develops and maintains a strong working knowledge of the Student Accessibility and Inclusive Learning Services (SAILS) policies and procedures for alternative print, testing, interpreting, and closed-captioning accommodations.
- Work collaboratively across various departments within the University.
- Quickly and accurately locates and corrects errors in electronic documents.
- Assist with the supervision/coordination of student workers.
- Professionally represent department.
- Duties as otherwise assigned.
DAYS AND SCHEDULE: This position is primarily at the ASU Tempe location; however, incumbents may be required to travel to other ASU campus locations to perform work or represent the department. This is a 20 hour per week position, including nights and weekends, with a consistent schedule Monday – Friday between 7:30 AM – 7:00 PM based on programming needs. The duration of employment for this position is based on the fiscal/academic year calendar. This Internship program is a short term-position of a 12-month experience or less. An additional one year extension may be offered contingent upon an annual review. Candidate is required to be enrolled in a Graduate Program during the duration of your employment and continuation of your employment will be based on your enrollment in a Graduate Program.
Desired Qualifications:
- Evidence of enrollment in a Master’s degree program, in a closely related field of study.
- Knowledge of optical character recognition software, word processing software, spreadsheets, and other general computer abilities.
- Knowledge of HR systems.
- Ability to take direction and complete tasks independently on short deadlines.
- Previous customer service experience in an office environment.
- Working knowledge of computers: Word, Outlook, Excel and Internet.
- Ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
- Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%).
Use computers effectively including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboard.
Use critical thinking to make decisions and analyze data.
Frequent bending, reaching, lifting, pushing and pulling up to 50 pounds (15%).
A Department of Motor Vehicle check also will be conducted. Must possess a valid Arizona Driver's License upon employment and have an acceptable driving record, which is 5 or fewer points in the most recent 39 month period from date of hire.
Department Statement:
The Student Accessibility and Inclusive Learning Services provides services to qualified students with disabilities on all ASU campuses.
Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.
Driving Requirement:
This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Job Profile:
Academic Advising Assistant 2 Non-Exempt
Job Family:
Academic Advising
Time Type:
Part time
Max Pay – Depends on experience:
$20.00 USD Hourly
Apply before 11: 59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description:
Pay rate: $20.00 per hour
The Management Intern (MI) represents ASU and the Student Accessibility and Inclusive Learning Services and will work under the supervision of the Assistant Director to assist all accommodation service areas and will be cross-trained to support other department needs, including alternative format, alternative media, communication access, testing center operations, DART, and general operations of the office including payroll, human resources, and call center. The MI maintains a high level of integrity and professionalism in the department and throughout the ASU campus community.
This is a short-term position.
Please note that your position is also established through our department’s internal program and is based on a fiscal year that is currently scheduled to end on June 30, 2027. An additional one-year extension may be offered contingent upon annual review and approval. As a Management Intern with Educational Outreach and Student Services, you are required to be enrolled in a Graduate Program during the duration of your employment and continuation of your employment will be based on your at-will status as well as being enrolled in a Graduate Program.
Essential Duties:
- Support the activities of the accommodation services areas (Alternative Format Services, Communication Access/Alternative Media services including interpreting, CART, captioning, and transcripts, Alternative Testing and DART Services).
- Support student supervision, payroll processes, and human resources within the department.
- Utilizes databases and spreadsheets to establish and track work flow through the department.
- Understands the Confidentiality Agreement, FERPA Policy, and Critical Incident Response guidelines for ASU campus; maintains the confidentiality of matters relating to staff, students, and with regard to the disability service in general.
- Develops and maintains a strong working knowledge of the Student Accessibility and Inclusive Learning Services (SAILS) policies and procedures for alternative print, testing, interpreting, and closed-captioning accommodations.
- Work collaboratively across various departments within the University.
- Quickly and accurately locates and corrects errors in electronic documents.
- Assist with the supervision/coordination of student workers.
- Professionally represent department.
- Duties as otherwise assigned.
DAYS AND SCHEDULE: This position is primarily at the ASU Tempe location; however, incumbents may be required to travel to other ASU campus locations to perform work or represent the department. This is a 20 hour per week position, including nights and weekends, with a consistent schedule Monday – Friday between 7:30 AM – 7:00 PM based on programming needs. The duration of employment for this position is based on the fiscal/academic year calendar. This Internship program is a short term-position of a 12-month experience or less. An additional one year extension may be offered contingent upon an annual review. Candidate is required to be enrolled in a Graduate Program during the duration of your employment and continuation of your employment will be based on your enrollment in a Graduate Program.
Desired Qualifications:
- Evidence of enrollment in a Master’s degree program, in a closely related field of study.
- Knowledge of optical character recognition software, word processing software, spreadsheets, and other general computer abilities.
- Knowledge of HR systems.
- Ability to take direction and complete tasks independently on short deadlines.
- Previous customer service experience in an office environment.
- Working knowledge of computers: Word, Outlook, Excel and Internet.
- Ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
- Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%).
Use computers effectively including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboard.
Use critical thinking to make decisions and analyze data.
Frequent bending, reaching, lifting, pushing and pulling up to 50 pounds (15%).
A Department of Motor Vehicle check also will be conducted. Must possess a valid Arizona Driver's License upon employment and have an acceptable driving record, which is 5 or fewer points in the most recent 39 month period from date of hire.
Department Statement:
The Student Accessibility and Inclusive Learning Services provides services to qualified students with disabilities on all ASU campuses.
Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.
Driving Requirement:
This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
See all 162+ CPT Customer Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new CPT Customer Service Management Jobs.
Get Access To All JobsCustomer Service Management CPT: Frequently Asked Questions
Does a Customer Service Management CPT role qualify as a specialty occupation for future H-1B sponsorship?
Not automatically. H-1B visa specialty occupation requires the role to demand at least a bachelor's degree in a directly related field. Many customer service management positions are classified under generalist SOC codes that USCIS may not treat as specialty occupations. You'll need an employer willing to build a job description around a specific degree requirement, such as business administration or organizational management, rather than listing a degree as preferred.
Can I work in a Customer Service Management CPT role remotely, and does that affect my authorization?
CPT authorization on your I-20 lists the employer's address, and remote work can complicate this if you're working from a different state than what's on record. Talk to your DSO before accepting a fully remote role. Some schools require an updated I-20 if the physical work location changes, and SEVIS records must reflect accurate employment details throughout your CPT period.
What O*NET occupation codes are most relevant for Customer Service Management CPT?
The O*NET profiles most applicable are Customer Service Representatives and First-Line Supervisors of Customer Service Workers. When your DSO evaluates whether the role qualifies for CPT, these codes help demonstrate the position requires training directly aligned with service operations, communications, or management coursework in your program. Sharing the O*NET profile with your DSO supports a cleaner authorization process.
How do I find Customer Service Management employers who have hired F-1 CPT students before?
Migrate Mate lets you search for employers with a history of hiring F-1 students in customer-facing and management roles. Targeting employers with prior CPT or OPT experience reduces onboarding friction because they already understand DSO authorization timelines, I-20 update requirements, and the difference between CPT and OPT work authorization. This is especially useful in industries like retail operations, hospitality, and financial services contact centers.
Can I switch employers mid-semester on CPT if a better Customer Service Management role comes up?
Yes, but your CPT authorization is tied to a specific employer. Switching jobs mid-semester requires a new CPT authorization from your DSO, a new I-20, and in most cases a new course enrollment or academic justification connecting the new role to your curriculum. Starting the new employer without updated authorization is a status violation, so allow at least two to three weeks for DSO processing before your new start date.