CPT Technical Customer Support Jobs
Technical Customer Support CPT jobs let F-1 students apply classroom knowledge in IT troubleshooting, software support, and client-facing technical roles. Your DSO must authorize CPT before your start date, and the position must directly integrate with your enrolled curriculum, not run parallel to it.
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Get Access To All JobsJob Summary:
As an EAM Technical Support Intern, you will play a key role in supporting both internal and external customers while learning the foundations of software troubleshooting, cloud technologies, and customer service excellence. This hands-on role offers a front-row seat to how enterprise software operates in real-world environments, making it a strong starting point for a future career in technology.
Job Description:
Company Overview
AssetWorks is redefining what modern technical support looks like in the Enterprise Asset Management (EAM) space. Through our intelligent swarming methodology, we’ve moved beyond traditional tiered support models to create a collaborative, knowledge driven environment where problems are solved collectively and learning happens continuously.
As an intern, you’ll join a team that values curiosity, teamwork, and innovation—an ideal place to grow your technical skills and gain real-world experience in the software industry.
Key Responsibilities
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Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy.
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Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers.
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Document, track, and follow up on customer inquiries to ensure timely and accurate resolution.
-
Participate in structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools.
-
Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives.
-
Use communication and support platforms such as Microsoft Teams, WebEx, Zendesk, email, and phone systems to engage with customers and colleagues.
-
Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases.
-
Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills.
Requirements
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Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
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Strong interest in technology, software systems, and customer support.
-
Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server, and Oracle.
-
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
-
Quick learner with strong analytical and problem-solving abilities.
-
Detail oriented, organized, and committed to delivering high quality support.
-
Collaborative mindset and ability to work effectively in a team-oriented environment.
-
Eastern Timezone
Opportunity
This internship provides a meaningful introduction to the tech industry, offering hands-on experience in software troubleshooting, customer communication, and enterprise support operations. You’ll work alongside seasoned professionals, gain exposure to modern cloud and database technologies, and develop the foundational skills needed for a successful career in technical support, software engineering, or IT operations.
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1
Job Summary:
As an EAM Technical Support Intern, you will play a key role in supporting both internal and external customers while learning the foundations of software troubleshooting, cloud technologies, and customer service excellence. This hands-on role offers a front-row seat to how enterprise software operates in real-world environments, making it a strong starting point for a future career in technology.
Job Description:
Company Overview
AssetWorks is redefining what modern technical support looks like in the Enterprise Asset Management (EAM) space. Through our intelligent swarming methodology, we’ve moved beyond traditional tiered support models to create a collaborative, knowledge driven environment where problems are solved collectively and learning happens continuously.
As an intern, you’ll join a team that values curiosity, teamwork, and innovation—an ideal place to grow your technical skills and gain real-world experience in the software industry.
Key Responsibilities
-
Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy.
-
Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers.
-
Document, track, and follow up on customer inquiries to ensure timely and accurate resolution.
-
Participate in structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools.
-
Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives.
-
Use communication and support platforms such as Microsoft Teams, WebEx, Zendesk, email, and phone systems to engage with customers and colleagues.
-
Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases.
-
Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills.
Requirements
-
Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
-
Strong interest in technology, software systems, and customer support.
-
Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server, and Oracle.
-
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
-
Quick learner with strong analytical and problem-solving abilities.
-
Detail oriented, organized, and committed to delivering high quality support.
-
Collaborative mindset and ability to work effectively in a team-oriented environment.
-
Eastern Timezone
Opportunity
This internship provides a meaningful introduction to the tech industry, offering hands-on experience in software troubleshooting, customer communication, and enterprise support operations. You’ll work alongside seasoned professionals, gain exposure to modern cloud and database technologies, and develop the foundational skills needed for a successful career in technical support, software engineering, or IT operations.
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1
See all CPT Technical Customer Support Jobs
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Get Access To All JobsTechnical Customer Support CPT: Frequently Asked Questions
Does a Technical Customer Support role qualify for CPT?
It qualifies if the role directly integrates with your enrolled curriculum. A position involving software troubleshooting, system diagnostics, or technical client communication maps clearly to programs in computer science, information systems, or engineering technology. Your DSO makes the final call, so come prepared with a written job description and a list of the specific courses the role supports.
Can I do CPT in a technical support role while taking a reduced course load?
CPT requires you to remain a full-time student unless your DSO has approved a reduced course load for an academic reason, such as your final semester. Working in a technical support position on CPT while dropping below full-time without prior DSO approval violates your F-1 status, so confirm your enrollment requirements before your start date.
How do I find Technical Customer Support employers who understand CPT?
Search on Migrate Mate, which surfaces employers with a documented history of hiring F-1 students on work authorization. Many technical support teams at mid-size software and SaaS companies have hired CPT students before and have HR processes already in place, which shortens the time between your offer and your DSO sign-off.
Does working full-time in technical support on CPT affect my OPT eligibility?
Yes. USCIS treats CPT as full-time when you work 20 or more hours per week. Accumulating 12 or more months of full-time CPT permanently eliminates your OPT eligibility after graduation. Part-time CPT, under 20 hours per week, does not count against that 12-month threshold regardless of how long the authorization runs.
What does the employer need to provide for my CPT authorization?
Your employer needs to give you a written offer letter that specifies your job title, your core technical duties, your scheduled hours, your start and end dates, and the work location. Some DSOs also ask for confirmation that the position is paid. A vague or unsigned letter typically delays or blocks CPT approval, so request a detailed document before submitting anything to your DSO.