CPT Technical Customer Support Jobs
Technical Customer Support CPT jobs let F-1 students apply classroom knowledge in IT troubleshooting, software support, and client-facing technical roles. Your DSO must authorize CPT before your start date, and the position must directly integrate with your enrolled curriculum, not run parallel to it.
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Get Access To All JobsPosition Summary:
The purpose of this position is to verify mass production quality systems are running properly. Confirm quality records are completed properly. Support determination of root cause for quality issues and aid in the process of troubleshooting. Sorting of suspect products. Audit mass production line stations. Support activities concerning quality improvement, quality systems development, application, and maintenance of quality standards for industrial processes, materials, and products. This would include assisting all departments in continuous improvement activity to reduce waste related to lean manufacturing and follow up with line side improvements.
Position Duties and Responsibilities:
- Train or Confirm training of Production Associates to the Standard Operating Procedures at a level that insures quality products to the customer, smooth production, low scrap, and no rejects.
- Assist with machine start-up(s) and Master Checks per schedule. Machine troubleshooting as needed.
- Work on line to cover absenteeism and to insure your complete sign-off of every station.
- Assist with daily activities (Repairs, 6S, Dock Sorts, MRB, Scrap, Weld Jig Changes, Machine Re-sets, etc.).
- Confirm machine and assembly stations remain stocked with components. Drive fork-lift as needed.
- Fills in and Updates White Board Notes for Daily Production Meetings.
- Other Duties as Assigned.
Skills and Abilities:
- Promote and carry out the "Hitachi Astemo Philosophy"
- Become fork truck trained
- Make sound business decisions, exercise good judgment, and be highly motivated
- Excellent analytical and problem-solving skills, high level of accuracy
- Maintain clean and orderly work environment
- Interacts with various levels of associates
- Improves manufacturing proficiency levels to meet plant goals and objectives
- Maintain knowledge of all processes, procedures, and equipment within Hitachi Astemo
- Strong written and verbal communication skills and ability to interact with all levels of organization needed
- Uses MES for Repair, Scrap and Production reporting
Qualifications
Requirement:
- High School Diploma or GED
- Minimum of 2-year related work experience
- Working Knowledge of Microsoft Office software (Word, Excel, and Outlook).
Beneficial:
- 2-year College Degree in Mechanical Engineering, Technology, or Quality or Other Engineering
- IATF Auditor certification
Workings Conditions:
Physical Demands:
- Factory Setting with Noise
- Standing, walking, and bending for the duration of the workday
- Ability to lift and/or move up to 25 pounds
- Visual ability to work accurately with detailed information and a computer screen
Travel: Requires less than 5% travel
Equipment Used:
- Personal Computer
- Basic Measuring Devices
Why Hitachi Astemo?
At Hitachi Astemo, Harmony, Sincerity and Pioneering Spirit are practiced values - we respect each other, never pass the buck and work creatively to accomplish our mission. Our people are given exciting opportunities to develop and grow in a truly international business, where they are proud to be part of a collaborative and innovative team. Diversity & Inclusion is valued to build and leverage an inclusive work environment and embrace diversity to unlock our full potential. We believe that this will give us the strength to drive great innovations to create new values for people, vehicles and the society, and to unlock our full potential to become a global leader in everything we do.
Sound Interesting? Then we would like to get to know you. Apply online via our career site - we look forward to receiving your application!
Equal Opportunity Employer (EOE) - Females/Minorities/Protected Veterans/Individuals with Disabilities
Position Summary:
The purpose of this position is to verify mass production quality systems are running properly. Confirm quality records are completed properly. Support determination of root cause for quality issues and aid in the process of troubleshooting. Sorting of suspect products. Audit mass production line stations. Support activities concerning quality improvement, quality systems development, application, and maintenance of quality standards for industrial processes, materials, and products. This would include assisting all departments in continuous improvement activity to reduce waste related to lean manufacturing and follow up with line side improvements.
Position Duties and Responsibilities:
- Train or Confirm training of Production Associates to the Standard Operating Procedures at a level that insures quality products to the customer, smooth production, low scrap, and no rejects.
- Assist with machine start-up(s) and Master Checks per schedule. Machine troubleshooting as needed.
- Work on line to cover absenteeism and to insure your complete sign-off of every station.
- Assist with daily activities (Repairs, 6S, Dock Sorts, MRB, Scrap, Weld Jig Changes, Machine Re-sets, etc.).
- Confirm machine and assembly stations remain stocked with components. Drive fork-lift as needed.
- Fills in and Updates White Board Notes for Daily Production Meetings.
- Other Duties as Assigned.
Skills and Abilities:
- Promote and carry out the "Hitachi Astemo Philosophy"
- Become fork truck trained
- Make sound business decisions, exercise good judgment, and be highly motivated
- Excellent analytical and problem-solving skills, high level of accuracy
- Maintain clean and orderly work environment
- Interacts with various levels of associates
- Improves manufacturing proficiency levels to meet plant goals and objectives
- Maintain knowledge of all processes, procedures, and equipment within Hitachi Astemo
- Strong written and verbal communication skills and ability to interact with all levels of organization needed
- Uses MES for Repair, Scrap and Production reporting
Qualifications
Requirement:
- High School Diploma or GED
- Minimum of 2-year related work experience
- Working Knowledge of Microsoft Office software (Word, Excel, and Outlook).
Beneficial:
- 2-year College Degree in Mechanical Engineering, Technology, or Quality or Other Engineering
- IATF Auditor certification
Workings Conditions:
Physical Demands:
- Factory Setting with Noise
- Standing, walking, and bending for the duration of the workday
- Ability to lift and/or move up to 25 pounds
- Visual ability to work accurately with detailed information and a computer screen
Travel: Requires less than 5% travel
Equipment Used:
- Personal Computer
- Basic Measuring Devices
Why Hitachi Astemo?
At Hitachi Astemo, Harmony, Sincerity and Pioneering Spirit are practiced values - we respect each other, never pass the buck and work creatively to accomplish our mission. Our people are given exciting opportunities to develop and grow in a truly international business, where they are proud to be part of a collaborative and innovative team. Diversity & Inclusion is valued to build and leverage an inclusive work environment and embrace diversity to unlock our full potential. We believe that this will give us the strength to drive great innovations to create new values for people, vehicles and the society, and to unlock our full potential to become a global leader in everything we do.
Sound Interesting? Then we would like to get to know you. Apply online via our career site - we look forward to receiving your application!
Equal Opportunity Employer (EOE) - Females/Minorities/Protected Veterans/Individuals with Disabilities
See all 153+ CPT Technical Customer Support Jobs
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Get Access To All JobsTechnical Customer Support CPT: Frequently Asked Questions
Does a Technical Customer Support role qualify for CPT?
It qualifies if the role directly integrates with your enrolled curriculum. A position involving software troubleshooting, system diagnostics, or technical client communication maps clearly to programs in computer science, information systems, or engineering technology. Your DSO makes the final call, so come prepared with a written job description and a list of the specific courses the role supports.
Can I do CPT in a technical support role while taking a reduced course load?
CPT requires you to remain a full-time student unless your DSO has approved a reduced course load for an academic reason, such as your final semester. Working in a technical support position on CPT while dropping below full-time without prior DSO approval violates your F-1 status, so confirm your enrollment requirements before your start date.
How do I find Technical Customer Support employers who understand CPT?
Search on Migrate Mate, which surfaces employers with a documented history of hiring F-1 students on work authorization. Many technical support teams at mid-size software and SaaS companies have hired CPT students before and have HR processes already in place, which shortens the time between your offer and your DSO sign-off.
Does working full-time in technical support on CPT affect my OPT eligibility?
Yes. USCIS treats CPT as full-time when you work 20 or more hours per week. Accumulating 12 or more months of full-time CPT permanently eliminates your OPT eligibility after graduation. Part-time CPT, under 20 hours per week, does not count against that 12-month threshold regardless of how long the authorization runs.
What does the employer need to provide for my CPT authorization?
Your employer needs to give you a written offer letter that specifies your job title, your core technical duties, your scheduled hours, your start and end dates, and the work location. Some DSOs also ask for confirmation that the position is paid. A vague or unsigned letter typically delays or blocks CPT approval, so request a detailed document before submitting anything to your DSO.