CPT Customer Support Jobs
Customer support roles qualify for CPT when your program curriculum includes coursework in communication, service operations, or business processes and your DSO certifies the position as integral to your degree. Part-time CPT (under 20 hours per week) keeps your full-time enrollment intact and leaves your OPT eligibility untouched.
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Get Access To All JobsINTRODUCTION
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
DoW SkillBridge Internship - Customer Service
This is an onsite opportunity based at Shift4's office in Las Vegas, NV operating in a 24/7 call center.
The DoW SkillBridge program allows active-duty service members to participate in civilian internships, apprenticeships or training during their final months of service. Participants remain on active duty, continue receiving full military pay and benefits, and gain real-world work experience with approved industry partners.
SUMMARY
The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.
This internship aligns well for transitioning military members currently at the E4 to E6 level experienced in the following military arenas:
- Information Systems
- IT Specialists
- Administrative Specialist
- Finance Technician
- Personnel Support
Responsibilities
-
Provide customer support via phone, email, chat, and ticketing systems.
-
Assist customers with website navigation, statements, contracts, payments, and POS issues.
-
Troubleshoot credit card, gift card, and POS processing issues.
-
Collaborate with resellers, partners, and internal teams to resolve integration problems.
-
Track and document support interactions, maintaining clear and accurate records.
-
Stay up-to-date on software updates, product changes, and company policies.
-
Manage multiple support tasks efficiently across channels.
-
Participate in team meetings and contribute suggestions for process improvements.
-
Support departmental goals and 24/7 operations with flexible work hours.
-
Perform additional duties as assigned to support overall team success.
QUALIFICATIONS
-
High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
-
Strong customer service, communication, and problem-solving skills.
-
Ability to explain technical concepts clearly and simply.
-
Positive, collaborative, and team-oriented attitude.
-
Quick learner with adaptability in a fast-paced environment.
-
PC hardware/software troubleshooting experience.
-
Proficiency in Microsoft Office Suite or Google Workspace.
OPTIONAL QUALIFICATIONS
-
Experience with credit card terminals or POS systems.
-
Familiarity with payment processors and settlement procedures.
-
Knowledge of Micros/Oracle POS systems.
-
Fluency in written and spoken Spanish.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
INTRODUCTION
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
DoW SkillBridge Internship - Customer Service
This is an onsite opportunity based at Shift4's office in Las Vegas, NV operating in a 24/7 call center.
The DoW SkillBridge program allows active-duty service members to participate in civilian internships, apprenticeships or training during their final months of service. Participants remain on active duty, continue receiving full military pay and benefits, and gain real-world work experience with approved industry partners.
SUMMARY
The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.
This internship aligns well for transitioning military members currently at the E4 to E6 level experienced in the following military arenas:
- Information Systems
- IT Specialists
- Administrative Specialist
- Finance Technician
- Personnel Support
Responsibilities
-
Provide customer support via phone, email, chat, and ticketing systems.
-
Assist customers with website navigation, statements, contracts, payments, and POS issues.
-
Troubleshoot credit card, gift card, and POS processing issues.
-
Collaborate with resellers, partners, and internal teams to resolve integration problems.
-
Track and document support interactions, maintaining clear and accurate records.
-
Stay up-to-date on software updates, product changes, and company policies.
-
Manage multiple support tasks efficiently across channels.
-
Participate in team meetings and contribute suggestions for process improvements.
-
Support departmental goals and 24/7 operations with flexible work hours.
-
Perform additional duties as assigned to support overall team success.
QUALIFICATIONS
-
High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
-
Strong customer service, communication, and problem-solving skills.
-
Ability to explain technical concepts clearly and simply.
-
Positive, collaborative, and team-oriented attitude.
-
Quick learner with adaptability in a fast-paced environment.
-
PC hardware/software troubleshooting experience.
-
Proficiency in Microsoft Office Suite or Google Workspace.
OPTIONAL QUALIFICATIONS
-
Experience with credit card terminals or POS systems.
-
Familiarity with payment processors and settlement procedures.
-
Knowledge of Micros/Oracle POS systems.
-
Fluency in written and spoken Spanish.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Get Access To All JobsCustomer Support CPT: Frequently Asked Questions
Does a customer support role qualify for CPT?
Yes, if your academic program includes coursework in communication, business operations, service management, or a related field and the position is an integral part of your curriculum. Your DSO makes the final determination. Customer support roles at technology, e-commerce, and SaaS companies are commonly approved because they align with business and communications degree requirements.
Can I do CPT for a remote customer support job?
Yes. USCIS does not restrict CPT to on-site positions, and remote work is permissible. The employer's physical location still determines your CPT authorization details on the I-20, so confirm the employer's registered business address with HR before your DSO updates your documents. Some schools have additional internal policies on remote CPT, so check with your specific DSO.
What documents does my employer need for CPT onboarding?
Your employer needs your passport, current I-20 with the CPT authorization page listing their company name and your authorized dates, and your F-1 visa stamp. Employers enrolled in E-Verify will also run your documents through that system. Do not start work before your CPT start date appears on your I-20, even if HR has already completed other onboarding steps.
How do I find customer support employers who are comfortable with CPT?
Migrate Mate lets you filter for employers with verified F-1 sponsorship and authorization history, which is a reliable signal that their HR teams understand CPT paperwork. Targeting companies that have previously hired F-1 students significantly reduces the chance your offer falls through because an HR team doesn't know how to process your I-20 authorization.
Does CPT in a customer support role affect my future H-1B eligibility?
CPT itself does not affect H-1B visa eligibility. What matters for future H-1B sponsorship is whether customer support roles at a given employer qualify as specialty occupations requiring at least a bachelor's degree in a specific field. Many customer support roles at technology or SaaS companies do qualify, particularly those involving technical troubleshooting or enterprise client management. Confirm the role's O*NET classification and your employer's H-1B filing history before accepting.