CPT Customer Support Jobs
Customer support roles qualify for CPT when your program curriculum includes coursework in communication, service operations, or business processes and your DSO certifies the position as integral to your degree. Part-time CPT (under 20 hours per week) keeps your full-time enrollment intact and leaves your OPT eligibility untouched.
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The Website Support Intern will support the Office of Communications and Marketing at the Harbert College of Business by assisting with day-to-day website updates, quality assurance, and digital content organization. This role offers hands-on experience with web content management, accessibility tools, and higher education marketing workflows. Ideal candidates will have a strong attention to detail, an interest in digital communications and a willingness to learn web publishing tools.
This position reports to the Webmaster/Senior App Systems Analysts within the Harbert's Office of Communication and Marketing on the 5th floor of Lowder Hall. The student will receive ongoing guidance and project assignments through regular check-ins, task management tools (such as Asana), and collaborative planning sessions. While some tasks may be independent, work will be closely monitored for accuracy, timeliness, and alignment with college branding and accessibility standards. Please attach one document containing your resume and cover letter to your application.
Responsibilities:
- Assist in updating and publishing content across the Harbert website using the CMS (e.g. editing pages, uploading images, formatting text)
- Monitor for and report broken links, misspellings, and outdated content using tools like SiteImprove
- Support accessibility improvements by reviewing flagged issues and implementing basic fixes (e.g. alt text, heading structure)
- Conduct regular audits of web pages to ensure consistency in branding, formatting, and SEO best practices
- Help maintain the faculty and staff directory by updating bios, headshots, and job titles
- Organize and tag content within the CMS to align with strategic taxonomy and improve search functionality
- Assist with testing page layouts, user flows, and functionality across mobile and desktop devices
- Provide general support for digital projects related to marketing and communications
QUALIFICATIONS
Enrolled student at Auburn University.
PAY RANGE: USD $15.00 - USD $15.00 /Hr.
WHY WORK AT AUBURN?:
Why should YOU consider student employment at Auburn University?
- Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
- Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
- Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Equal Opportunity Compliance Statement:
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
Overview:
The Website Support Intern will support the Office of Communications and Marketing at the Harbert College of Business by assisting with day-to-day website updates, quality assurance, and digital content organization. This role offers hands-on experience with web content management, accessibility tools, and higher education marketing workflows. Ideal candidates will have a strong attention to detail, an interest in digital communications and a willingness to learn web publishing tools.
This position reports to the Webmaster/Senior App Systems Analysts within the Harbert's Office of Communication and Marketing on the 5th floor of Lowder Hall. The student will receive ongoing guidance and project assignments through regular check-ins, task management tools (such as Asana), and collaborative planning sessions. While some tasks may be independent, work will be closely monitored for accuracy, timeliness, and alignment with college branding and accessibility standards. Please attach one document containing your resume and cover letter to your application.
Responsibilities:
- Assist in updating and publishing content across the Harbert website using the CMS (e.g. editing pages, uploading images, formatting text)
- Monitor for and report broken links, misspellings, and outdated content using tools like SiteImprove
- Support accessibility improvements by reviewing flagged issues and implementing basic fixes (e.g. alt text, heading structure)
- Conduct regular audits of web pages to ensure consistency in branding, formatting, and SEO best practices
- Help maintain the faculty and staff directory by updating bios, headshots, and job titles
- Organize and tag content within the CMS to align with strategic taxonomy and improve search functionality
- Assist with testing page layouts, user flows, and functionality across mobile and desktop devices
- Provide general support for digital projects related to marketing and communications
QUALIFICATIONS
Enrolled student at Auburn University.
PAY RANGE: USD $15.00 - USD $15.00 /Hr.
WHY WORK AT AUBURN?:
Why should YOU consider student employment at Auburn University?
- Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
- Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
- Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Equal Opportunity Compliance Statement:
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
See all 101+ CPT Customer Support Jobs
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Get Access To All JobsCustomer Support CPT: Frequently Asked Questions
Does a customer support role qualify for CPT?
Yes, if your academic program includes coursework in communication, business operations, service management, or a related field and the position is an integral part of your curriculum. Your DSO makes the final determination. Customer support roles at technology, e-commerce, and SaaS companies are commonly approved because they align with business and communications degree requirements.
Can I do CPT for a remote customer support job?
Yes. USCIS does not restrict CPT to on-site positions, and remote work is permissible. The employer's physical location still determines your CPT authorization details on the I-20, so confirm the employer's registered business address with HR before your DSO updates your documents. Some schools have additional internal policies on remote CPT, so check with your specific DSO.
What documents does my employer need for CPT onboarding?
Your employer needs your passport, current I-20 with the CPT authorization page listing their company name and your authorized dates, and your F-1 visa stamp. Employers enrolled in E-Verify will also run your documents through that system. Do not start work before your CPT start date appears on your I-20, even if HR has already completed other onboarding steps.
How do I find customer support employers who are comfortable with CPT?
Migrate Mate lets you filter for employers with verified F-1 sponsorship and authorization history, which is a reliable signal that their HR teams understand CPT paperwork. Targeting companies that have previously hired F-1 students significantly reduces the chance your offer falls through because an HR team doesn't know how to process your I-20 authorization.
Does CPT in a customer support role affect my future H-1B eligibility?
CPT itself does not affect H-1B visa eligibility. What matters for future H-1B sponsorship is whether customer support roles at a given employer qualify as specialty occupations requiring at least a bachelor's degree in a specific field. Many customer support roles at technology or SaaS companies do qualify, particularly those involving technical troubleshooting or enterprise client management. Confirm the role's O*NET classification and your employer's H-1B filing history before accepting.