CPT Support Associate Jobs
Support Associate CPT roles put you inside customer-facing operations, technical help desks, or client services teams while your DSO credits the hours toward your degree. To qualify, your program must list customer support, service operations, or a related function as a curricular requirement before authorization begins.
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Get Access To All JobsINTRODUCTION
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services. This is a full-time position in our Raleigh, NC area office. This position will be in-person 5 days a week during the first 6 months of onboarding. We encourage new college graduates to apply including the class of 2026.
YOUR ROLE AND RESPONSIBILITIES
- Develop and maintain a high level of product expertise
- Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
- Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
- Troubleshoot issues and provide expert solutions and workarounds
- Analyze and replicate software issues to assist in the creation of bug reports
- Create and maintain product documentation for internal teams and customers
- Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
BASIC QUALIFICATIONS
- BA/BS degree required
- Some experience in a customer facing role in a corporate setting is preferred
- Teaching/tutoring experience is a plus
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Energetic, positive person who works well independently and with a team
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
- Passion for improving education through technology!
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
INTRODUCTION
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services. This is a full-time position in our Raleigh, NC area office. This position will be in-person 5 days a week during the first 6 months of onboarding. We encourage new college graduates to apply including the class of 2026.
YOUR ROLE AND RESPONSIBILITIES
- Develop and maintain a high level of product expertise
- Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
- Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
- Troubleshoot issues and provide expert solutions and workarounds
- Analyze and replicate software issues to assist in the creation of bug reports
- Create and maintain product documentation for internal teams and customers
- Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
BASIC QUALIFICATIONS
- BA/BS degree required
- Some experience in a customer facing role in a corporate setting is preferred
- Teaching/tutoring experience is a plus
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Energetic, positive person who works well independently and with a team
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
- Passion for improving education through technology!
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
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Get Access To All JobsSupport Associate CPT: Frequently Asked Questions
Does a Support Associate role qualify for CPT authorization?
It depends on how the duties connect to your degree program. Support Associate positions that involve technical troubleshooting, client communication strategy, or operations analysis are easier to link to business, communications, or IT curricula. Purely administrative roles with no connection to your program's stated learning objectives are harder for a DSO to authorize. Review your program's CPT policy and the specific job description together before requesting authorization.
Can I do CPT as a Support Associate part-time while taking classes?
Yes. Part-time CPT, defined as fewer than 20 hours per week, is the most common structure for F-1 students still enrolled in coursework. Your I-20 must reflect the authorized hours, and you must remain a full-time student throughout. Confirm with your DSO that the employer's schedule matches the authorized hours exactly, because discrepancies between your I-20 and your actual schedule can create compliance issues.
How do I find Support Associate jobs that are open to CPT students?
Migrate Mate filters job listings by employers with verified F-1 work authorization history, which narrows your search to companies that have accepted CPT before. Generic job boards don't distinguish between employers that understand CPT and those that require H-1B visa sponsorship only. Starting on Migrate Mate reduces the time you spend applying to roles where CPT has never been used.
What documents does the employer need from me for CPT onboarding?
Your employer needs your current I-20 with the CPT authorization reflected on page two, including the employer name, authorized start and end dates, and whether the role is part-time or full-time. Many employers also request your F-1 visa and passport for I-9 verification. Some E-Verify-enrolled employers will run your documents through E-Verify immediately after hire, so having your updated I-20 ready before your first day prevents onboarding delays.
Does CPT for a Support Associate role affect my future OPT eligibility?
Part-time CPT, regardless of total duration, does not reduce your OPT eligibility. Full-time CPT, defined as 20 or more hours per week, reduces your available OPT by one month for each month used once you exceed 12 cumulative months of full-time CPT. If the Support Associate position is full-time and you plan to use OPT after graduation, track your full-time CPT hours carefully and discuss the cumulative impact with your DSO before accepting.