CPT Customer Success Operations Jobs
Customer Success Operations roles sit at the intersection of data analysis, process design, and client outcomes, making them a strong CPT fit for programs in business analytics, information systems, or operations management. Your DSO must confirm the role is an integral part of your curriculum before you start.
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Get Access To All JobsResponsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Responsibilities:
- Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
- Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
- Support customer retention activities through timely communication and account coordination.
- Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
- Assist with documenting contract modification requests, including item additions, deletions, and term changes.
- Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
- Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
- Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
- Support preparation of routine customer reporting and account review materials.
- Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
- Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
- Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
- Demonstrate professional customer service, organization, problem-solving, and communication skills.
- Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
- Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
- Complete other duties and internship projects as assigned.
Basic Qualifications:
- Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
- Interest in developing a career in customer success, customer service, sales support, or business operations.
- Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage assigned tasks, meet deadlines, and communicate progress.
- Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
- Ability to analyze information, identify questions, and seek guidance when needed.
- Ability to work collaboratively with team members and internal business partners.
- Professional approach to handling customer and business information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Get Access To All JobsCustomer Success Operations CPT: Frequently Asked Questions
Does a Customer Success Operations role qualify for CPT?
It depends on your program. CPT must be an integral part of your curriculum, not just related to your field. If your degree is in business analytics, information systems, or operations management, a Customer Success Operations role typically qualifies. Your DSO makes the final determination, and your offer letter must describe duties that map to specific courses in your program.
Can I do CPT for a Customer Success Operations internship while still in classes?
Yes. Part-time CPT, defined as fewer than 20 hours per week, runs concurrently with your coursework and doesn't affect your OPT eligibility as long as total CPT across all semesters stays under 12 months full-time equivalent. Confirm the hours and academic term with your DSO before accepting the offer, since part-time CPT authorization is tied to a specific semester.
What documentation does my employer need to provide for CPT authorization?
Your employer needs to supply a signed offer letter that includes the job title, start and end dates, weekly hours, and a description of duties. Many DSOs also require the letter to state explicitly how the role connects to your academic program. Ask the hiring manager to include a sentence linking Customer Success Operations responsibilities to your major's learning outcomes.
How do I find Customer Success Operations jobs at companies that sponsor work visas?
Use Migrate Mate to search Customer Success Operations roles filtered by employers with verified LCA filing history. This shows you which companies have sponsored work authorization for similar roles before, saving you from applying to employers who will decline your CPT or future H-1B visa paperwork.
Does a Customer Success Operations CPT role count toward STEM OPT eligibility?
CPT itself doesn't determine STEM OPT eligibility. What matters is whether your degree program is on the Department of Homeland Security STEM Designated Degree Program List and whether the job after graduation falls under a qualifying SOC code. Customer Success Operations roles often map to Management Analyst or Computer Occupations codes, some of which qualify. Verify your degree classification with your DSO before you commit to a full-time CPT arrangement that could eliminate OPT altogether.