CPT Customer Success Operations Jobs
Customer Success Operations roles sit at the intersection of data analysis, process design, and client outcomes, making them a strong CPT fit for programs in business analytics, information systems, or operations management. Your DSO must confirm the role is an integral part of your curriculum before you start.
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Get Access To All JobsSubscriber Success Operations Intern
Full Time - Hybrid
Cincinnati, OH
Innovate with Benchmark Gensuite as a Subscriber Success Operations Intern
Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.
Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives.
Benchmark Gensuite Benefits
At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly recognize and reward excellent performers. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.
About Benchmark Gensuite…
Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.
Job Overview
We are seeking a highly analytical and detail-oriented Subscriber Success Operations Intern to join our team for a 10–12 week summer internship, with the potential to continue part-time thereafter. This role is ideal for students interested in the intersection of data analytics, customer success strategy, and AI-driven insights within a SaaS environment.
As a Subscriber Success Operations Intern, you will support initiatives that enhance how we monitor customer health, identify risks, and drive proactive engagement across our subscriber base. You will work closely with Customer Success, Account Management, and Operations teams to analyze data, improve processes, and contribute to scalable strategies that drive customer retention and growth.
The ideal candidate has a strong analytical mindset, is comfortable working with data, and is eager to apply emerging technologies—such as AI—to real-world business challenges.
Key Responsibilities
- Support the development and refinement of customer health scorecards to monitor engagement, satisfaction, and risk signals
- Analyze customer data to generate actionable account insights and identify trends impacting retention and growth
- Assist in building and improving reporting dashboards and recurring performance metrics
- Contribute to AI-driven risk tracking initiatives, helping identify at-risk accounts and recommend proactive actions
- Help standardize and document customer success processes to improve scalability and consistency
- Collaborate with cross-functional teams (Customer Success, Product, Operations) to support strategic initiatives
- Conduct data validation and ensure accuracy and integrity across reporting systems
- Prepare insights, summaries, and presentations for internal stakeholders
Qualifications
- Currently pursuing a Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, or a related field
- Strong analytical and problem-solving skills with attention to detail
- Experience or coursework in data analysis, reporting, or business intelligence tools
- Familiarity or interest in AI, machine learning, or data-driven decision-making
- Proficiency in Microsoft Excel (required); experience with tools like Power BI, Tableau, or similar is a plus
- Strong communication skills, with the ability to translate data into insights
- Ability to manage multiple tasks and work in a fast-paced environment
- Interest in SaaS business models and customer success strategy preferred
Internship Details
- Duration: 10–12 weeks (Summer Internship)
- Weekly Hours: 25–40 hours per week
- Potential for part-time continuation following the internship
What You’ll Gain
- Hands-on experience with customer success operations and analytics in a SaaS company
- Exposure to AI-driven strategies for customer retention and risk management
- Opportunity to work on real datasets and influence decision-making processes
- Cross-functional collaboration and mentorship from experienced professionals
Questions about the position? Please contact our HR Team, at jobs@benchmarkdigital.com.
LI-Hybrid
Subscriber Success Operations Intern
Full Time - Hybrid
Cincinnati, OH
Innovate with Benchmark Gensuite as a Subscriber Success Operations Intern
Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.
Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives.
Benchmark Gensuite Benefits
At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly recognize and reward excellent performers. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.
About Benchmark Gensuite…
Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.
Job Overview
We are seeking a highly analytical and detail-oriented Subscriber Success Operations Intern to join our team for a 10–12 week summer internship, with the potential to continue part-time thereafter. This role is ideal for students interested in the intersection of data analytics, customer success strategy, and AI-driven insights within a SaaS environment.
As a Subscriber Success Operations Intern, you will support initiatives that enhance how we monitor customer health, identify risks, and drive proactive engagement across our subscriber base. You will work closely with Customer Success, Account Management, and Operations teams to analyze data, improve processes, and contribute to scalable strategies that drive customer retention and growth.
The ideal candidate has a strong analytical mindset, is comfortable working with data, and is eager to apply emerging technologies—such as AI—to real-world business challenges.
Key Responsibilities
- Support the development and refinement of customer health scorecards to monitor engagement, satisfaction, and risk signals
- Analyze customer data to generate actionable account insights and identify trends impacting retention and growth
- Assist in building and improving reporting dashboards and recurring performance metrics
- Contribute to AI-driven risk tracking initiatives, helping identify at-risk accounts and recommend proactive actions
- Help standardize and document customer success processes to improve scalability and consistency
- Collaborate with cross-functional teams (Customer Success, Product, Operations) to support strategic initiatives
- Conduct data validation and ensure accuracy and integrity across reporting systems
- Prepare insights, summaries, and presentations for internal stakeholders
Qualifications
- Currently pursuing a Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, or a related field
- Strong analytical and problem-solving skills with attention to detail
- Experience or coursework in data analysis, reporting, or business intelligence tools
- Familiarity or interest in AI, machine learning, or data-driven decision-making
- Proficiency in Microsoft Excel (required); experience with tools like Power BI, Tableau, or similar is a plus
- Strong communication skills, with the ability to translate data into insights
- Ability to manage multiple tasks and work in a fast-paced environment
- Interest in SaaS business models and customer success strategy preferred
Internship Details
- Duration: 10–12 weeks (Summer Internship)
- Weekly Hours: 25–40 hours per week
- Potential for part-time continuation following the internship
What You’ll Gain
- Hands-on experience with customer success operations and analytics in a SaaS company
- Exposure to AI-driven strategies for customer retention and risk management
- Opportunity to work on real datasets and influence decision-making processes
- Cross-functional collaboration and mentorship from experienced professionals
Questions about the position? Please contact our HR Team, at jobs@benchmarkdigital.com.
LI-Hybrid
See all 34+ CPT Customer Success Operations Jobs
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Get Access To All JobsCustomer Success Operations CPT: Frequently Asked Questions
Does a Customer Success Operations role qualify for CPT?
It depends on your program. CPT must be an integral part of your curriculum, not just related to your field. If your degree is in business analytics, information systems, or operations management, a Customer Success Operations role typically qualifies. Your DSO makes the final determination, and your offer letter must describe duties that map to specific courses in your program.
Can I do CPT for a Customer Success Operations internship while still in classes?
Yes. Part-time CPT, defined as fewer than 20 hours per week, runs concurrently with your coursework and doesn't affect your OPT eligibility as long as total CPT across all semesters stays under 12 months full-time equivalent. Confirm the hours and academic term with your DSO before accepting the offer, since part-time CPT authorization is tied to a specific semester.
What documentation does my employer need to provide for CPT authorization?
Your employer needs to supply a signed offer letter that includes the job title, start and end dates, weekly hours, and a description of duties. Many DSOs also require the letter to state explicitly how the role connects to your academic program. Ask the hiring manager to include a sentence linking Customer Success Operations responsibilities to your major's learning outcomes.
How do I find Customer Success Operations jobs at companies that sponsor work visas?
Use Migrate Mate to search Customer Success Operations roles filtered by employers with verified LCA filing history. This shows you which companies have sponsored work authorization for similar roles before, saving you from applying to employers who will decline your CPT or future H-1B visa paperwork.
Does a Customer Success Operations CPT role count toward STEM OPT eligibility?
CPT itself doesn't determine STEM OPT eligibility. What matters is whether your degree program is on the Department of Homeland Security STEM Designated Degree Program List and whether the job after graduation falls under a qualifying SOC code. Customer Success Operations roles often map to Management Analyst or Computer Occupations codes, some of which qualify. Verify your degree classification with your DSO before you commit to a full-time CPT arrangement that could eliminate OPT altogether.