CPT IT Technical Support Jobs
IT Technical Support roles qualify for CPT when your coursework covers systems administration, networking, or help desk operations and your DSO confirms the position is an integral part of your program. Authorized positions can be full-time or part-time, on-site or remote, depending on your school's CPT policy.
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Get Access To All JobsJob Summary:
As an EAM Technical Support Intern, you will play a key role in supporting both internal and external customers while learning the foundations of software troubleshooting, cloud technologies, and customer service excellence. This hands-on role offers a front-row seat to how enterprise software operates in real-world environments, making it a strong starting point for a future career in technology.
Job Description:
Company Overview
AssetWorks is redefining what modern technical support looks like in the Enterprise Asset Management (EAM) space. Through our intelligent swarming methodology, we’ve moved beyond traditional tiered support models to create a collaborative, knowledge driven environment where problems are solved collectively and learning happens continuously.
As an intern, you’ll join a team that values curiosity, teamwork, and innovation—an ideal place to grow your technical skills and gain real-world experience in the software industry.
Key Responsibilities
-
Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy.
-
Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers.
-
Document, track, and follow up on customer inquiries to ensure timely and accurate resolution.
-
Participate in structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools.
-
Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives.
-
Use communication and support platforms such as Microsoft Teams, WebEx, Zendesk, email, and phone systems to engage with customers and colleagues.
-
Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases.
-
Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills.
Requirements
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Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
-
Strong interest in technology, software systems, and customer support.
-
Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server, and Oracle.
-
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
-
Quick learner with strong analytical and problem-solving abilities.
-
Detail oriented, organized, and committed to delivering high quality support.
-
Collaborative mindset and ability to work effectively in a team-oriented environment.
-
Eastern Timezone
Opportunity
This internship provides a meaningful introduction to the tech industry, offering hands-on experience in software troubleshooting, customer communication, and enterprise support operations. You’ll work alongside seasoned professionals, gain exposure to modern cloud and database technologies, and develop the foundational skills needed for a successful career in technical support, software engineering, or IT operations.
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1
Job Summary:
As an EAM Technical Support Intern, you will play a key role in supporting both internal and external customers while learning the foundations of software troubleshooting, cloud technologies, and customer service excellence. This hands-on role offers a front-row seat to how enterprise software operates in real-world environments, making it a strong starting point for a future career in technology.
Job Description:
Company Overview
AssetWorks is redefining what modern technical support looks like in the Enterprise Asset Management (EAM) space. Through our intelligent swarming methodology, we’ve moved beyond traditional tiered support models to create a collaborative, knowledge driven environment where problems are solved collectively and learning happens continuously.
As an intern, you’ll join a team that values curiosity, teamwork, and innovation—an ideal place to grow your technical skills and gain real-world experience in the software industry.
Key Responsibilities
-
Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy.
-
Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers.
-
Document, track, and follow up on customer inquiries to ensure timely and accurate resolution.
-
Participate in structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools.
-
Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives.
-
Use communication and support platforms such as Microsoft Teams, WebEx, Zendesk, email, and phone systems to engage with customers and colleagues.
-
Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases.
-
Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills.
Requirements
-
Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
-
Strong interest in technology, software systems, and customer support.
-
Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server, and Oracle.
-
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
-
Quick learner with strong analytical and problem-solving abilities.
-
Detail oriented, organized, and committed to delivering high quality support.
-
Collaborative mindset and ability to work effectively in a team-oriented environment.
-
Eastern Timezone
Opportunity
This internship provides a meaningful introduction to the tech industry, offering hands-on experience in software troubleshooting, customer communication, and enterprise support operations. You’ll work alongside seasoned professionals, gain exposure to modern cloud and database technologies, and develop the foundational skills needed for a successful career in technical support, software engineering, or IT operations.
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1
See all 50+ CPT IT Technical Support Jobs
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Get Access To All JobsIT Technical Support CPT: Frequently Asked Questions
What types of IT Technical Support jobs qualify for CPT?
Roles qualify when the duties directly connect to your degree program, such as help desk support, systems troubleshooting, network administration, or desktop support tied to a computer science, information systems, or engineering curriculum. Your DSO makes the final determination, but positions that appear in your academic internship catalog or carry course credit are the clearest fit. Remote roles with a U.S.-based employer also qualify if your school permits off-site CPT.
Can I work full-time in IT Technical Support on CPT?
Full-time CPT, defined as 20 or more hours per week, is allowed but affects your OPT eligibility. If you accumulate 12 months or more of full-time CPT, you lose your OPT benefit entirely. Part-time CPT, under 20 hours per week, doesn't count against that limit regardless of how many semesters you use it. Most students doing co-ops or summer internships in IT support choose full-time, but confirm the tradeoff with your DSO before accepting.
Does my employer need to do anything special to hire me on CPT?
Your employer doesn't file anything with USCIS for CPT since the authorization comes from your school, not a government agency. They do need to be enrolled in E-Verify to complete I-9 verification for F-1 employees at most institutions, and they'll need to provide a written offer letter detailing your role and hours so your DSO can issue the updated I-20. Some employers with no prior F-1 hire experience are unfamiliar with this process, so sending them your school's employer guide upfront saves time.
How do I find IT Technical Support employers that are comfortable hiring CPT students?
Search IT Technical Support roles on Migrate Mate, where you can identify employers with documented DOL Labor Condition Application activity, which signals experience hiring international students on work authorization. Employers who have sponsored H-1B visa or OPT workers before typically understand CPT requirements and are less likely to withdraw offers after learning about the authorization process.
What happens if my CPT job overlaps with a semester where I'm also taking classes?
CPT during an academic semester is common and permitted, but you must remain enrolled as a full-time student unless your program explicitly allows reduced course loads for co-op or internship terms. Your DSO will note the enrollment status on your I-20 authorization. IT support roles with flexible scheduling, such as remote help desk positions, are a practical fit for semester CPT since they can accommodate class conflicts more easily than rigid on-site schedules.