CPT IT Support Jobs
IT Support jobs on CPT let you build hands-on technical skills that directly satisfy the integral curriculum requirement your DSO will verify. Roles in helpdesk, systems administration, and network support qualify when your program ties the work to coursework in computer science, information systems, or a related field.
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About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role:
We are seeking a highly motivated IT intern to join our dynamic team. The IT Support Intern will assist the IT team in providing technical support for a mixed Mac and Windows environment, A/V conference room support, IT operations maintenance, hardware imaging, and handling technical documentation. The ideal candidate will have a passion for technology, strong organization and problem-solving skills, and a keen interest in learning and growing within the IT field. The ideal candidate will be working on an IT Organization Project, E-Waste & Equipment Recycling Project and perform other IT duties as assigned.
Key Responsibilities:
- Learn and assist in diagnosing Apple, Windows, iOS, A/V, and video conferencing hardware and software issues.
- Provide customer service while improving time management, organizational, interpersonal, and communication skills in a fast-paced environment.
- Assist with imaging and re-imaging devices, including proper configuration and deployment.
- A/V installations and conference room maintenance.
- Office wire management and IT organizational efforts.
- Document technical problems and solutions in our ticket system.
- Create and maintain comprehensive technical documentation, including user guides, system documentation, and process manuals to ensure clear and accurate records of all procedures.
About you:
- Currently enrolled in a Computer Science, Information Technology, or related degree program.
- Basic understanding of Windows and Mac operating systems, Microsoft Office applications, and IT networking principles.
- Strong written and verbal communication skills.
- Elite-level organizational skills.
- Ability to work independently and collaboratively.
- Problem-solving skills and a willingness to learn.
- Ability to lift 40lbs.
What’s next:
- Recruiter Phone Screen
- 1st Round
- Final Round
Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.
Compensation Range: $62.4K
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Get Access To All JobsIT Support CPT: Frequently Asked Questions
Does an IT Support role qualify for CPT authorization?
IT Support roles qualify for CPT when the work is directly tied to your enrolled program, such as computer science, information technology, or information systems. Your DSO will require documentation showing how helpdesk, systems administration, or network support duties connect to specific courses or program outcomes before authorizing your I-20.
Can I do CPT for an IT Support internship while taking classes?
Yes, part-time CPT runs concurrently with coursework as long as you remain enrolled full-time. Many IT Support internships are structured as part-time placements precisely because students are still in class. Staying part-time also protects your OPT eligibility, since 12 or more months of full-time CPT eliminates it completely.
What documentation does my employer need to provide for CPT approval?
Your employer typically needs to provide a signed offer letter or internship agreement that specifies your job title, duties, work location, hours per week, and start and end dates. Some DSOs also require a training plan showing how the IT Support role connects to your academic program. Get this documentation before approaching your DSO.
How do I find IT Support employers who are comfortable hiring CPT students?
Search Migrate Mate to find employers with a track record of filing work authorization paperwork for IT roles. Employers already familiar with DOL and USCIS compliance processes are far more likely to support CPT students without friction than those encountering work authorization requirements for the first time.
Does CPT IT Support experience count toward STEM OPT or H-1B eligibility later?
CPT work experience is legitimate U.S. employment and strengthens your resume for STEM OPT and H-1B visa transitions. It doesn't directly affect your eligibility for those statuses, which depend on your degree field and employer sponsorship, but it demonstrates practical IT experience that makes H-1B sponsorship conversations with employers more credible.