CPT IT Service Management Jobs
IT Service Management CPT jobs let F-1 students apply ITIL frameworks, service desk operations, and incident management in real enterprise environments. Your DSO must authorize CPT before your start date, and the work must directly connect to your degree program. Part-time CPT runs up to 20 hours per week during the semester.
Find CPT IT Service Management JobsOverview
Showing 5 of 97+ IT Service Management jobs
See all 97+ IT Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Service Management roles.
Get Access To All JobsTitle: IT PC Refresh Technician
Estimated Duration: 6+ Months
Location: San Diego, CA - Onsite role
You will be responsible for providing technical assistance in the PC hardware refresh deployment project. You will build, swap out and deploy refreshed hardware to end users and ensure the smooth operation of IT systems. You may also troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues in a timely manner to support agility. This role may require after-hours support in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.
Here's what you'll typically need to bring with you:
- 1-2 years of proven experience in a customer support position involving technical knowledge of a company's products, services, and IT systems.
- Experience installing and configuring computer systems and applications.
- Disciplined, systematic problem-solving skills required.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Experience working in and assisting others through company service desk software, such as Bomgar in addition to other remote access desktop programs.
- Experience working with different operating systems including Windows and Mac OS.
- Professional written and interpersonal skills are essential when communicating with customers and clients.
- High school diploma or equivalent; IT-related coursework or certifications a plus.
- Industry certifications (preferred) Windows 10/11, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional.
As an IT PC Refresh Support Tech, you will:
- Installation and support of endpoint software.
- Deployment of PC equipment and accessories.
- Provide guidance and explain policies and procedures to end-users.
- Troubleshoot end-user PC, network, printing, and application issues.
- Diagnose, research, and resolve routine end-user issues.
- Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
- Provide Day to day operations support as Level 2 to end users.
- Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
Title: IT PC Refresh Technician
Estimated Duration: 6+ Months
Location: San Diego, CA - Onsite role
You will be responsible for providing technical assistance in the PC hardware refresh deployment project. You will build, swap out and deploy refreshed hardware to end users and ensure the smooth operation of IT systems. You may also troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues in a timely manner to support agility. This role may require after-hours support in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.
Here's what you'll typically need to bring with you:
- 1-2 years of proven experience in a customer support position involving technical knowledge of a company's products, services, and IT systems.
- Experience installing and configuring computer systems and applications.
- Disciplined, systematic problem-solving skills required.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Experience working in and assisting others through company service desk software, such as Bomgar in addition to other remote access desktop programs.
- Experience working with different operating systems including Windows and Mac OS.
- Professional written and interpersonal skills are essential when communicating with customers and clients.
- High school diploma or equivalent; IT-related coursework or certifications a plus.
- Industry certifications (preferred) Windows 10/11, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional.
As an IT PC Refresh Support Tech, you will:
- Installation and support of endpoint software.
- Deployment of PC equipment and accessories.
- Provide guidance and explain policies and procedures to end-users.
- Troubleshoot end-user PC, network, printing, and application issues.
- Diagnose, research, and resolve routine end-user issues.
- Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
- Provide Day to day operations support as Level 2 to end users.
- Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
See all 97+ CPT IT Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new CPT IT Service Management Jobs.
Get Access To All JobsIT Service Management CPT: Frequently Asked Questions
Does IT Service Management work qualify for CPT authorization?
Yes, if the role directly relates to your enrolled degree program. Positions involving service desk operations, incident management, change management, or ITIL process work typically connect to IT, MIS, or computer science curricula. Your DSO makes the final determination, so bring the job description and map specific duties to your coursework when you request authorization.
Can I do CPT in an ITSM role while taking classes full time?
Yes, but part-time CPT, 20 hours per week or fewer, is the standard option during an active semester. Full-time CPT requires 21 or more hours per week and counts against your OPT eligibility: one full academic year of full-time CPT eliminates your OPT entirely. Most students in degree programs choose part-time CPT to preserve that post-graduation option.
How do I find ITSM employers who accept CPT students?
Search Migrate Mate, which filters job listings by work authorization type and surfaces employers with sponsorship history. When you reach out to employers directly, specify that you're authorized for CPT and provide a clear timeline for when your DSO can issue the updated I-20. Many ITSM hiring managers aren't familiar with CPT mechanics, so a one-paragraph explanation in your initial message reduces back-and-forth.
What documents do I need before starting an ITSM CPT job?
You need a signed offer letter with your start date and job title, your DSO's written CPT authorization, and an updated I-20 listing the CPT employer and authorized dates. USCIS requires your I-20 to reflect the CPT authorization before your first day of work. Starting before the I-20 is updated puts your F-1 status at risk, so don't rely on a verbal agreement from your DSO.
Does CPT in an ITSM role count toward H-1B specialty occupation experience?
Work performed on CPT can count as relevant work experience when an employer evaluates your H-1B visa petition later, but USCIS makes that determination at the time of filing. ITSM roles that involve technical analysis, IT governance, or systems administration are more likely to support a specialty occupation argument than general helpdesk or administrative duties. Keep documentation of your specific responsibilities and any projects you led.