CPT IT Service Management Jobs
IT Service Management CPT jobs let F-1 students apply ITIL frameworks, service desk operations, and incident management in real enterprise environments. Your DSO must authorize CPT before your start date, and the work must directly connect to your degree program. Part-time CPT runs up to 20 hours per week during the semester.
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Get Access To All JobsJob Summary:
The IT Operations Intern is responsible for supporting the IT Operations department, primarily working with the Desktop Support team under the Senior IT Technical Support Manager. The role involves a variety of tasks, including installing, troubleshooting, and repairing computer hardware and software, assisting with network gear and physical security systems, and supporting Cellcom’s Summer Celebration Events by managing IT equipment. Interns will gain hands-on experience with multiple IT teams, making it an excellent opportunity for students pursuing an IT degree who have experience working in LAN/WAN environments and basic software installation skills.
Responsibilities & Duties:
- Install, troubleshoot, repair, and dispose of computer hardware and software.
- Assist in replacing network gear, wiring, and physical security systems like cameras and card access systems.
- Support the set up, maintenance, and take down of IT equipment for Cellcom's Summer Celebration Events.
- Provide customer service by resolving help desk requests and keeping users informed of progress.
- Train users on technology best practices and perform additional related duties as assigned.
- Other duties as assigned.
Requirements:
- High school diploma or equivalent; pursuing an Associate's or Bachelor's degree in an IT-related field.
- Practical experience working in a LAN/WAN environment is desirable.
- Experience installing and removing software on desktop or laptop computers.
- Must be 18 years or older with a valid driver's license and a good driving record.
- Strong customer service skills with the ability to handle complaints and troubleshoot IT issues.
This role is ideal for students pursuing an IT degree who have basic experience in LAN/WAN environments, software installation, and are eager to gain hands-on experience in IT operations.
To view our competitive benefits, click here!
Joining Nsight:
Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan’s Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.
Job Summary:
The IT Operations Intern is responsible for supporting the IT Operations department, primarily working with the Desktop Support team under the Senior IT Technical Support Manager. The role involves a variety of tasks, including installing, troubleshooting, and repairing computer hardware and software, assisting with network gear and physical security systems, and supporting Cellcom’s Summer Celebration Events by managing IT equipment. Interns will gain hands-on experience with multiple IT teams, making it an excellent opportunity for students pursuing an IT degree who have experience working in LAN/WAN environments and basic software installation skills.
Responsibilities & Duties:
- Install, troubleshoot, repair, and dispose of computer hardware and software.
- Assist in replacing network gear, wiring, and physical security systems like cameras and card access systems.
- Support the set up, maintenance, and take down of IT equipment for Cellcom's Summer Celebration Events.
- Provide customer service by resolving help desk requests and keeping users informed of progress.
- Train users on technology best practices and perform additional related duties as assigned.
- Other duties as assigned.
Requirements:
- High school diploma or equivalent; pursuing an Associate's or Bachelor's degree in an IT-related field.
- Practical experience working in a LAN/WAN environment is desirable.
- Experience installing and removing software on desktop or laptop computers.
- Must be 18 years or older with a valid driver's license and a good driving record.
- Strong customer service skills with the ability to handle complaints and troubleshoot IT issues.
This role is ideal for students pursuing an IT degree who have basic experience in LAN/WAN environments, software installation, and are eager to gain hands-on experience in IT operations.
To view our competitive benefits, click here!
Joining Nsight:
Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan’s Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.
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Get Access To All JobsIT Service Management CPT: Frequently Asked Questions
Does IT Service Management work qualify for CPT authorization?
Yes, if the role directly relates to your enrolled degree program. Positions involving service desk operations, incident management, change management, or ITIL process work typically connect to IT, MIS, or computer science curricula. Your DSO makes the final determination, so bring the job description and map specific duties to your coursework when you request authorization.
Can I do CPT in an ITSM role while taking classes full time?
Yes, but part-time CPT, 20 hours per week or fewer, is the standard option during an active semester. Full-time CPT requires 21 or more hours per week and counts against your OPT eligibility: one full academic year of full-time CPT eliminates your OPT entirely. Most students in degree programs choose part-time CPT to preserve that post-graduation option.
How do I find ITSM employers who accept CPT students?
Search Migrate Mate, which filters job listings by work authorization type and surfaces employers with sponsorship history. When you reach out to employers directly, specify that you're authorized for CPT and provide a clear timeline for when your DSO can issue the updated I-20. Many ITSM hiring managers aren't familiar with CPT mechanics, so a one-paragraph explanation in your initial message reduces back-and-forth.
What documents do I need before starting an ITSM CPT job?
You need a signed offer letter with your start date and job title, your DSO's written CPT authorization, and an updated I-20 listing the CPT employer and authorized dates. USCIS requires your I-20 to reflect the CPT authorization before your first day of work. Starting before the I-20 is updated puts your F-1 status at risk, so don't rely on a verbal agreement from your DSO.
Does CPT in an ITSM role count toward H-1B specialty occupation experience?
Work performed on CPT can count as relevant work experience when an employer evaluates your H-1B visa petition later, but USCIS makes that determination at the time of filing. ITSM roles that involve technical analysis, IT governance, or systems administration are more likely to support a specialty occupation argument than general helpdesk or administrative duties. Keep documentation of your specific responsibilities and any projects you led.