CPT Product Specialist Jobs
Product Specialist CPT jobs let F-1 students apply product management, UX research, and go-to-market skills in a role your DSO can authorize as an integral curriculum requirement. Your I-20 must reflect the CPT dates and employer before your first day, and full-time CPT over 12 months affects OPT eligibility.
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Get Access To All JobsJob Title: Product and Customer Specialist
Job Type: Full-Time, On-site
Job Description:
We are seeking a detail-oriented and proactive Product and Customer Specialist to join our small but growing team. This role requires strong problem-solving skills, excellent communication, and the ability to handle customer inquiries about orders, shipping, and product details. The ideal candidate thrives in a fast-paced environment, has strong organizational skills, and enjoys helping people.
Key Responsibilities:
- Customer Support & Product Guidance: Provide exceptional customer support via phone, email, and chat, offering expert product advice and addressing inquiries in a timely, accurate manner.
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Product Issue Resolution: Troubleshoot and resolve product-related issues, including order discrepancies, product defects, and questions about usage, ensuring a seamless customer experience.
-
Order & Product Modifications: Manage customer requests for product changes, such as adjustments to selections, quantities, and shipping details, ensuring accurate processing.
-
Shipping & Delivery Support: Provide customers with updates on order status, estimated delivery times, and tracking details, ensuring they are fully informed throughout the process.
-
Product Expertise: Be the go-to expert for all product-related inquiries, including specifications, features, benefits, and practical usage advice, helping customers make informed decisions.
-
Customer Relationship Management: Build and maintain strong, positive relationships with customers by providing personalized solutions and continuously ensuring satisfaction with both products and services.
-
Collaboration with Internal Teams: Work closely with Sales, Shipping, Manufacturing, Product, and Marketing teams to resolve product and order issues, ensuring smooth processing and delivery, and share customer needs and insights.
-
Documentation & Reporting: Accurately document customer interactions, feedback, and product issues, ensuring thorough records are maintained for follow-up and continuous improvement.
Qualifications
- Enjoy solving problems in the short-term and long-term
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Strong attention to timelines and time management
- Familiarity with order processing and shipping procedures
- Ability to learn and maintain product knowledge
- Bilingual is a plus (French, German, Polish, Korean, Japanese, Spanish, Italian fluency)
- Previous experience in hospitality, customer service or a similar role is preferred
- Ability to learn new software and tools, proficiency in Hubspot and Spotify is ideal
- Ability to learn and maintain product knowledge, Pilates knowledge is ideal
- Bachelor’s degree
Optional but encouraged: Submit a 2–3 minute intro video (phone or Loom is fine). Email all materials to robinh@gratzpilates.com with the subject line: Product & Customer Specialist Application.
About us:
Gratz Pilates stands as a cornerstone in the world of Pilates, with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing, we have been steadfast in upholding the legacy and integrity of Joseph Pilates' original designs. Our dedication to craftsmanship, authenticity, and precision has earned us a distinguished reputation within the Pilates community. We take pride in delivering exceptional products that empower practitioners worldwide in their pursuit of physical well-being and strength. Join us at Gratz Industries and be a part of our legacy of excellence.
Benefits:
- Medical/Vision Insurance with $0 deductible
- Low-cost Dental add-on
- Provided Short-term/Long-term Disability
- No-cost Life Insurance Policy
- Paid Holidays, Sick Time & Vacation Days
- 401K
Job Title: Product and Customer Specialist
Job Type: Full-Time, On-site
Job Description:
We are seeking a detail-oriented and proactive Product and Customer Specialist to join our small but growing team. This role requires strong problem-solving skills, excellent communication, and the ability to handle customer inquiries about orders, shipping, and product details. The ideal candidate thrives in a fast-paced environment, has strong organizational skills, and enjoys helping people.
Key Responsibilities:
- Customer Support & Product Guidance: Provide exceptional customer support via phone, email, and chat, offering expert product advice and addressing inquiries in a timely, accurate manner.
-
Product Issue Resolution: Troubleshoot and resolve product-related issues, including order discrepancies, product defects, and questions about usage, ensuring a seamless customer experience.
-
Order & Product Modifications: Manage customer requests for product changes, such as adjustments to selections, quantities, and shipping details, ensuring accurate processing.
-
Shipping & Delivery Support: Provide customers with updates on order status, estimated delivery times, and tracking details, ensuring they are fully informed throughout the process.
-
Product Expertise: Be the go-to expert for all product-related inquiries, including specifications, features, benefits, and practical usage advice, helping customers make informed decisions.
-
Customer Relationship Management: Build and maintain strong, positive relationships with customers by providing personalized solutions and continuously ensuring satisfaction with both products and services.
-
Collaboration with Internal Teams: Work closely with Sales, Shipping, Manufacturing, Product, and Marketing teams to resolve product and order issues, ensuring smooth processing and delivery, and share customer needs and insights.
-
Documentation & Reporting: Accurately document customer interactions, feedback, and product issues, ensuring thorough records are maintained for follow-up and continuous improvement.
Qualifications
- Enjoy solving problems in the short-term and long-term
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Strong attention to timelines and time management
- Familiarity with order processing and shipping procedures
- Ability to learn and maintain product knowledge
- Bilingual is a plus (French, German, Polish, Korean, Japanese, Spanish, Italian fluency)
- Previous experience in hospitality, customer service or a similar role is preferred
- Ability to learn new software and tools, proficiency in Hubspot and Spotify is ideal
- Ability to learn and maintain product knowledge, Pilates knowledge is ideal
- Bachelor’s degree
Optional but encouraged: Submit a 2–3 minute intro video (phone or Loom is fine). Email all materials to robinh@gratzpilates.com with the subject line: Product & Customer Specialist Application.
About us:
Gratz Pilates stands as a cornerstone in the world of Pilates, with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing, we have been steadfast in upholding the legacy and integrity of Joseph Pilates' original designs. Our dedication to craftsmanship, authenticity, and precision has earned us a distinguished reputation within the Pilates community. We take pride in delivering exceptional products that empower practitioners worldwide in their pursuit of physical well-being and strength. Join us at Gratz Industries and be a part of our legacy of excellence.
Benefits:
- Medical/Vision Insurance with $0 deductible
- Low-cost Dental add-on
- Provided Short-term/Long-term Disability
- No-cost Life Insurance Policy
- Paid Holidays, Sick Time & Vacation Days
- 401K
See all 43+ CPT Product Specialist Jobs
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Get Access To All JobsProduct Specialist CPT: Frequently Asked Questions
Does a Product Specialist role qualify as an integral part of my curriculum for CPT?
It depends on your program and how the role is structured. Your DSO will evaluate whether the Product Specialist duties directly connect to your enrolled coursework, such as product management, business analysis, or marketing strategy. You'll typically need to provide your offer letter and a job description showing those academic ties. Generic generalist roles without a clear degree-field connection are harder to authorize.
Can I do full-time CPT as a Product Specialist, and what are the risks?
Full-time CPT is allowed, but any combination of full-time CPT totaling 12 or more months eliminates your OPT eligibility entirely under USCIS regulations. If you're planning to use OPT after graduation, especially a STEM OPT extension, track your full-time CPT hours carefully across all authorizations, not just the current one.
How do I find Product Specialist employers who are comfortable hiring CPT students?
Search Migrate Mate to identify companies with Labor Condition Application filing history in product-related roles. Employers who have already sponsored work visas are generally more familiar with employment authorization documentation. Startups and mid-size tech companies with active product teams often hire CPT students for defined-scope roles that map cleanly to a curriculum requirement.
What documents does my employer need from me to onboard me as a CPT student?
Your employer needs your current I-20 with the CPT authorization endorsed on page two, showing the correct employer name, dates, and part-time or full-time status. They'll also need your visa stamp and I-94 record for Form I-9 verification. Make sure the employer name on your I-20 exactly matches the legal entity on your offer letter, because any mismatch can trigger I-9 compliance issues.
Is a Product Specialist role considered a specialty occupation for future H-1B purposes?
Product Specialist roles can qualify as specialty occupations if the position requires a bachelor's degree or higher in a specific field such as business, computer science, or engineering. The O*NET occupation profile documents typical degree requirements, which is useful evidence when your employer files an H-1B visa petition later. Roles that accept any degree field, or none at all, are harder to defend as specialty occupations under USCIS standards.