CPT Software Support Specialist Jobs
Software Support Specialist roles involve troubleshooting systems, supporting end users, and maintaining enterprise software, making them a strong fit for F-1 students in computer science, information systems, or IT management programs. CPT authorization requires your DSO to confirm the role is an integral part of your curriculum, so secure an offer letter detailing your technical duties before requesting authorization.
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The Website Support Intern will support the Office of Communications and Marketing at the Harbert College of Business by assisting with day-to-day website updates, quality assurance, and digital content organization. This role offers hands-on experience with web content management, accessibility tools, and higher education marketing workflows. Ideal candidates will have a strong attention to detail, an interest in digital communications and a willingness to learn web publishing tools.
This position reports to the Webmaster/Senior App Systems Analysts within the Harbert's Office of Communication and Marketing on the 5th floor of Lowder Hall. The student will receive ongoing guidance and project assignments through regular check-ins, task management tools (such as Asana), and collaborative planning sessions. While some tasks may be independent, work will be closely monitored for accuracy, timeliness, and alignment with college branding and accessibility standards. Please attach one document containing your resume and cover letter to your application.
Responsibilities:
- Assist in updating and publishing content across the Harbert website using the CMS (e.g. editing pages, uploading images, formatting text)
- Monitor for and report broken links, misspellings, and outdated content using tools like SiteImprove
- Support accessibility improvements by reviewing flagged issues and implementing basic fixes (e.g. alt text, heading structure)
- Conduct regular audits of web pages to ensure consistency in branding, formatting, and SEO best practices
- Help maintain the faculty and staff directory by updating bios, headshots, and job titles
- Organize and tag content within the CMS to align with strategic taxonomy and improve search functionality
- Assist with testing page layouts, user flows, and functionality across mobile and desktop devices
- Provide general support for digital projects related to marketing and communications
QUALIFICATIONS
Enrolled student at Auburn University.
PAY RANGE: USD $15.00 - USD $15.00 /Hr.
WHY WORK AT AUBURN?:
Why should YOU consider student employment at Auburn University?
- Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
- Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
- Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Equal Opportunity Compliance Statement:
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
Overview:
The Website Support Intern will support the Office of Communications and Marketing at the Harbert College of Business by assisting with day-to-day website updates, quality assurance, and digital content organization. This role offers hands-on experience with web content management, accessibility tools, and higher education marketing workflows. Ideal candidates will have a strong attention to detail, an interest in digital communications and a willingness to learn web publishing tools.
This position reports to the Webmaster/Senior App Systems Analysts within the Harbert's Office of Communication and Marketing on the 5th floor of Lowder Hall. The student will receive ongoing guidance and project assignments through regular check-ins, task management tools (such as Asana), and collaborative planning sessions. While some tasks may be independent, work will be closely monitored for accuracy, timeliness, and alignment with college branding and accessibility standards. Please attach one document containing your resume and cover letter to your application.
Responsibilities:
- Assist in updating and publishing content across the Harbert website using the CMS (e.g. editing pages, uploading images, formatting text)
- Monitor for and report broken links, misspellings, and outdated content using tools like SiteImprove
- Support accessibility improvements by reviewing flagged issues and implementing basic fixes (e.g. alt text, heading structure)
- Conduct regular audits of web pages to ensure consistency in branding, formatting, and SEO best practices
- Help maintain the faculty and staff directory by updating bios, headshots, and job titles
- Organize and tag content within the CMS to align with strategic taxonomy and improve search functionality
- Assist with testing page layouts, user flows, and functionality across mobile and desktop devices
- Provide general support for digital projects related to marketing and communications
QUALIFICATIONS
Enrolled student at Auburn University.
PAY RANGE: USD $15.00 - USD $15.00 /Hr.
WHY WORK AT AUBURN?:
Why should YOU consider student employment at Auburn University?
- Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
- Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
- Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Equal Opportunity Compliance Statement:
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
See all 101+ CPT Software Support Specialist Jobs
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Get Access To All JobsSoftware Support Specialist CPT: Frequently Asked Questions
Does a Software Support Specialist role qualify for CPT?
Yes, if your program includes coursework in information systems, IT service management, enterprise software, or computer science. Your DSO will verify that the specific duties in your offer letter connect directly to your curriculum. Roles involving Tier 2 support, incident management, or SLA-driven troubleshooting align well with most IT-focused degree programs and are routinely approved for CPT.
What should the employer include in my offer letter for CPT approval?
Your DSO needs more than a job title and start date. The offer letter should describe the software platforms you'll support, the support tiers you'll work within, the ticketing or ITSM system the team uses, and the expected work schedule. Vague letters that only list 'technical support duties' often require a follow-up from your DSO and delay your authorization.
Can I work as a Software Support Specialist part-time on CPT while taking classes?
Yes, and part-time CPT is often the better choice if you're still completing required coursework. Any CPT authorization under 20 hours per week is classified as part-time and doesn't count against your OPT eligibility. Coordinate your class schedule with the employer before your DSO authorizes, since the hours must be consistent with what's listed in your authorization.
How do I find Software Support Specialist employers who work with F-1 students on CPT?
Migrate Mate lists Software Support Specialist roles at employers with verified work authorization filing history, which helps you avoid companies that don't have experience hiring international students. Focus your outreach on mid-size technology firms, managed service providers, and enterprise software companies, as they typically have established processes for onboarding F-1 students on CPT.
Does CPT experience as a Software Support Specialist help with H-1B sponsorship later?
It can, particularly if you stay with the same employer after graduation. CPT builds your technical record in a role that USCIS classifies under specialty occupation when tied to a relevant degree. Software support roles at the Tier 2 or Tier 3 level, especially those requiring systems administration or enterprise platform expertise, have a stronger specialty occupation argument than general help desk work.