Customer Engagement Manager Jobs in Maryland
Customer Engagement Manager jobs in Maryland are open across Baltimore, Westminster, and Frederick and other Maryland metros, with employers like Johns Hopkins University, McDaniel College, and Balfour Beatty hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 8+ Customer Engagement Manager jobs
Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long-term disability, parental leave
- And more!
About the role
The Customer Engagement Representative is responsible for greeting and welcoming residents, potential residents, guests, and vendors to the community management office.
What you'll be doing
- Responsible for operating the community management office’s phone lines to ensure timely response to all calls from outside
- Greets and welcomes all guests to the center and notifies the necessary parties of their arrival
- Provides general office administrative support in all areas including but not limited to mail services, assisting with leasing materials, ordering and stocking office supplies and ensuring the office is warm and inviting
- Helps to maintain the cleanliness and appearance of the community management center
- Attends and assists with LifeWorks events as needed
Typical Physical Demands: Sit and stand to do clerical work.
Who we're looking for
- High School Diploma or equivalent required
- Minimum of one (1) year of office administration experience
- Skilled in Microsoft Office Suite including Word, Excel and Outlook
- General office equipment operation skills
- Excellent oral and written communication skills
- Solid interpersonal skills
- Solid customer service and engagement skills
- Possession of a valid state issued Driver’s License and safe driving record are required
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long-term disability, parental leave
- And more!
About the role
The Customer Engagement Representative is responsible for greeting and welcoming residents, potential residents, guests, and vendors to the community management office.
What you'll be doing
- Responsible for operating the community management office’s phone lines to ensure timely response to all calls from outside
- Greets and welcomes all guests to the center and notifies the necessary parties of their arrival
- Provides general office administrative support in all areas including but not limited to mail services, assisting with leasing materials, ordering and stocking office supplies and ensuring the office is warm and inviting
- Helps to maintain the cleanliness and appearance of the community management center
- Attends and assists with LifeWorks events as needed
Typical Physical Demands: Sit and stand to do clerical work.
Who we're looking for
- High School Diploma or equivalent required
- Minimum of one (1) year of office administration experience
- Skilled in Microsoft Office Suite including Word, Excel and Outlook
- General office equipment operation skills
- Excellent oral and written communication skills
- Solid interpersonal skills
- Solid customer service and engagement skills
- Possession of a valid state issued Driver’s License and safe driving record are required
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
See All 8 Customer Engagement Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Engagement Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Engagement Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
- Johns Hopkins University2
- McDaniel College2
- Balfour Beatty1
- CooperSurgical1
- Target1
Top Industries Hiring
- Education5
- Biotechnology & Pharmaceuticals1
- Construction & Real Estate1
- Retail1
What Maryland Employers Look For
The qualifications that appear most often in customer engagement manager jobs across Maryland.
- 3-5 years of experience in customer success, account management, or CRM-driven marketing roles
- Proficiency with CRM or customer engagement platforms such as Salesforce, Gainsight, or HubSpot
- Demonstrated ability to improve customer retention, satisfaction scores, or lifetime value
- Experience designing and executing omnichannel customer lifecycle or loyalty programs
- Strong cross-functional collaboration with sales, product, and marketing teams
- Bachelor's degree in business, marketing, communications, or a related field
Customer Engagement Manager Jobs in Maryland: Frequently Asked Questions
How many customer engagement manager jobs are there in Maryland?
There are 8+ customer engagement manager openings in Maryland on Migrate Mate as of June 2026, with the most roles in Baltimore, Westminster, and Frederick. New positions post regularly as employers across Maryland hire.
Which Maryland cities have the most customer engagement manager jobs?
Baltimore, Westminster, and Frederick have the most customer engagement manager openings in Maryland right now, with additional roles spread across smaller metros statewide.
Which companies hire customer engagement managers in Maryland?
Employers hiring customer engagement managers in Maryland include Johns Hopkins University, McDaniel College, and Balfour Beatty, based on current listings on Migrate Mate as of June 2026.
Are there remote customer engagement manager jobs in Maryland?
Yes. About 25% of customer engagement manager openings tied to Maryland are remote or hybrid as of June 2026. The rest are on-site roles based in Maryland metros.
How do I apply for customer engagement manager jobs in Maryland?
You can apply to customer engagement manager jobs in Maryland directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Maryland location, then apply to each one that fits.
See All 8 Customer Engagement Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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