Customer Engagement Manager Jobs in Georgia

ABOUT THE JOB

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video.

ROLE AND RESPONSIBILITIES

Partner with Ads clients' leadership to understand business challenges, secure senior buy-in, and deliver maximum Return on Investment (ROI) through technical consultation and media discovery.
Develop and align product-anchored growth plans within an AI-led ecosystem, balancing technical acumen with media commerciality to navigate complexity.
Design and finalize curated Platinum Services Plans (PSP), unlocking growth by scoping across technical, integration, support, and media services.
Own planning and critical decision-making, co-building plans to prioritize high-value growth opportunities and deploy gTech resources effectively.
* Drive accountability for go-to-market execution, collaborating with Customer Experience on proactive solutions to reduce escalations and conducting regular progress debriefs.

MINIMUM QUALIFICATIONS

Bachelor’s degree or equivalent practical experience.
8 years of experience in a project management or a customer-facing role.

PREFERRED QUALIFICATIONS

Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
Knowledge of media and customer negotiations bridging from Customer Business Objectives (CBOs) to product deliverables.
Knowledge and understanding of web/cloud technologies as well as data infrastructure.
Ability to develop internal and external stakeholder networks, and navigating Google and the client side to build relationships necessary to deliver against strategic plans and projects.
* Excellent communication skills, with the ability to adapt a narrative to both technical and business audiences, including C-level audiences.

COMPENSATION

* Salary Range: $140000 - $205000 (USD) + 15% bonus target + bonus + equity + benefits

BENEFITS

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
Health, dental, vision, life, disability insurance
Retirement Benefits: 401(k) with company match
Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
Baby Bonding Leave: 18 weeks
* Holidays: 13 paid days per year

LOCATION

This role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.