Customer Operations Manager Jobs in Maine

Job no: 493129

Work type: Staff Full Time - Full Year

Location: Lewiston, ME

Categories: Athletics: Sports Teams

Title: Aquatics & Pool Operation Manager / Assistant Swim Coach

Position Purpose:

The Aquatics & Pool Operation Manager / Assistant Swim Coach is responsible for aiding the Head Coach in administering a competitive NCAA Division III intercollegiate swim program. This position focuses on the aquatic and pool operations duties including managing the programming for, and running the operations, of the pool. The Aquatics Manager position focuses primarily in the areas of pool management, lifeguard supervision, community engagement, risk management, recruitment of staff, along with fiscal program management.

In addition to Aquatics Manager duties, the Assistant Swim Coach role will focus on program administration pertaining to travel, training, skill development, and also work in partnership with the head coach to enroll an academically and athletically talented and diverse team of students. The position will also assist with various projects assigned based on experience and program needs, and requires significant night and weekend commitments.

Job Duties:

Aquatics and Pool Operation Manager Responsibilities:

• Oversee and staff pool operations related to facility access for student, staff, and alumni.
• Assist in pool facility maintenance including water chemistry, pump room operations, cleaning, and record keeping.
• Upkeep of all facility equipment and technology.
• Assist with the management, operations and scheduling of camps, clinics, and rentals; oversee revenue generation and help manage billing, contracts, and reports.
• Collaborate in the development and implementation of safety and risk management procedures including CPR training, emergency action plans, and staff training.
• Coordinate and oversee aquatics special events, swim meeting, and instructional programs to include youth and adult private and group swim lessons, student focused events, safety training, and revenue generating opportunities.
• Fill in as lifeguard when student employees are unable to work scheduled shift or during unassigned shifts.
• Recruit, hire, train, supervise and evaluate all aquatics staff (including 25-30 lifeguards, lifeguard supervisor, swim lesson supervisor and swim instructors).
• Assist in the supervision and continued development of the entire Aquatics student staff.
• Assist with the coordination and execution of aquatic in-services, monthly staff meetings, new staff onboarding procedures, and help support the lifeguard supervisor(s) with scheduling and scheduling issues that might arise.
• Assist in the scheduling and operational needs for staff certifications with American Red Cross First Aid/CPR/AED and Lifeguard training.
• Ability to work evenings and weekend hours as necessary.

Assistant Coach Responsibilities:

• Assists the Head Coach in all aspects of running a successful and highly competitive DIII athletics program.
• Arranges team travel transportation arrangements through the Senior Administrative Coordinator for Athletics and team lodging arrangements through the department Business Manager. Makes travel decisions according to protocol and within budget requirements. Adheres to college policies in utilizing the college-issued credit card for team-related expenses, and reconciles expenses as necessary.
• Provides leadership, support and instruction in the personal and athletic development of student-athletes, including advising team members in academic, disciplinary and personal matters.
• Provides individual and group instruction to students on competition strategy, conditioning, and technical skills.
• Works with the head coach and equipment manager to ensure the safety of student athletes and coaches through monitoring the condition of athletic equipment and coordinating the selection, purchase, fitting and maintenance of team equipment, uniforms and supplies.
• Adheres to college financial policies when utilizing the college-issued credit card for team-related expenses and ensures timely reconciliation.
• Connects and refers students to student support and success services across campus (i.e. Accessible Education, Peer Learning Commons, Counseling & Psychological Services, Health Services, Sports Medicine) and may direct the coordination of services for the student.
• Assists in the recruitment of student-athletes as directed by the head coach.
• Maintains an active social media presence for the team posting daily to every three days.
• Assists with approved fund-raising activities as requested and coordinates all such efforts through the Director of Athletics and Office of College Advancement.
• Understands and adheres to and enforces all policies and procedures of the Department of Athletics and the College as well as the rules and regulations of the NESCAC, the NCAA and other authorities that may legitimately influence the intercollegiate athletics program.
• Completes all required departmental and institutional training and certification programs and actively participates in available professional development opportunities.

Minimum Qualifications:

Education

• Bachelor’s degree preferred.
• Certified Pool Operator (CPO) certification.
• Current CPR & First Aid certification.

Experience

• Experience as an Aquatic Director and/or Pool Management.
• Experience playing or coaching the sport, college level preferred.
• Experience and/or demonstrated success in supervising young adults and managing programs preferred.

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Demonstrates strong teaching ability and technical knowledge of pool operations and the sport.
• Exercises superb judgment and ethical decision-making.
• Strong interpersonal skills with ability to develop and maintain collegial relationships. Must be flexible, collaborative and have a positive attitude.
• Ability to establish rapport with students and their families quickly, while maintaining appropriate boundaries.
• Excellent communication (written and verbal) skills.
• Ability to work independently and handle multiple priorities with minimal supervision.
• Proficiency in basic data management systems, Team Works, Hy Tek programs and basic computer applications (e.g., Word, Excel, PowerPoint).
• Willingness and ability to learn additional applications as needed.
• Ability and willingness to travel (by car, air, train or bus) domestically and internationally as needed.
• Ability and willingness to work weekends, evenings and other non-traditional schedules.

Benefits:

Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.

Equal Employment Opportunity Statement:

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.

Inquiries concerning the college’s policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at glexow@bates.edu.

About Bates:

Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.

Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.

Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces — intellectual trends, demographic changes, and technology — that are transforming higher education and the world into which our students graduate.

Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.

The college is proud of deep roots in the Lewiston/Auburn community, Maine’s second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.

Advertised: 18 Jun 2026