Customer Program Manager Jobs in Austin, TX

Customer Logistics Security (CLS) protects the physical and digital infrastructure that moves every Amazon package. We are looking for a Technical Program Manager to drive security program execution across Operational Technology (OT) and infrastructure environments, coordinating with engineering teams, business stakeholders, and external partners to deliver outcomes that reduce risk at scale.

• You will own the day-to-day execution of cross-functional security programs, managing dependencies, timelines, and stakeholder alignment across internal and external teams.
• You will establish and run operating mechanisms that keep programs on track and leadership informed.
• You will operate in a space where security requirements intersect with industrial systems, network infrastructure, and physical operations, requiring you to build context quickly and translate between technical and business audiences.

Key job responsibilities

• Own end-to-end execution of security programs from planning through delivery, managing scope, timelines, dependencies, and risks across multiple teams.
• Establish and maintain operating mechanisms (status cadences, tracking artifacts, escalation paths) that create visibility and drive accountability.
• Coordinate with internal engineering teams and external stakeholders to align priorities, secure commitments, and unblock delivery.
• Identify and resolve cross-team dependencies and conflicts before they become blockers, escalating with data when needed.
• Translate technical security problems into structured program plans with clear milestones, owners, and success criteria.
• Drive closure on action items, decisions, and deliverables, ensuring programs maintain momentum through competing priorities.
• Communicate program status, risks, and trade-offs to leadership in a clear, concise format that enables decision-making.
• Contribute to process improvement by identifying recurring friction in program execution and building mechanisms to prevent it.

About the team
The OT & Infrastructure Security (OTIS) team is part of Customer Logistics Security (CLS). We secure the operational technology and network infrastructure that powers Amazon's fulfillment, sortation, and delivery network. Our scope includes industrial control systems, facility networks, and the security architecture that protects them. We operate at the intersection of physical operations and cybersecurity, which means the problems are tangible, the scale is massive, and the work matters immediately. The team is collaborative, direct, and outcome-oriented. We value clarity over ceremony, shipped results over activity, and people who build mechanisms that outlast any single project.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.