Customer Service Management Jobs in Vermont
Customer Service Management jobs in Vermont are concentrated in Burlington, Montpelier, and Rutland, where retail, healthcare, and financial services employers maintain steady demand for team leads through director-level managers. Anchor employers with lasting Vermont footprints include Merchants Financial Group, University of Vermont Medical Center, and Green Mountain Power, all of which regularly bring on customer service management talent to oversee contact operations, branch service teams, and client relations. The most in-demand specialties are multi-channel contact center management, retail operations leadership, and healthcare patient services coordination. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 26+ Customer Service Management jobs
Position Details
Advertising/Posting Title Cash Management Analyst
Posting Summary
Serve as member of the Sponsored Project Administration Cash Management team, responsible for the timely and accurate drawdowns for letter of credit awards, as well as all other sponsored cost reimbursable billing activities to maximize cash flow to the University. Provide subject matter expertise in the areas of sponsored billing and accounts receivable (AR) management; review and resolve related issues. Serve as a point of contact for billing and invoicing related issues, both internally at UVM and externally with sponsoring organizations. Prepare extensive and complex monthly batch billing analyses to include allowable billable transactions and prepare invoices and supplemental schedules for projects requiring special invoice formats. Maintain expertise in relevant federal grant policies, act as a point of contact for sponsor payment request systems, and provide support and back-up to the AR/Billing SME and AR Specialist as needed. Work closely with the Research Finance and Reporting team to ensure that all necessary billing related to financial reports is performed in PeopleSoft. Provide outstanding customer service to internal and external customers, with general guidance from team lead.
Minimum Qualifications (or equivalent combination of education and experience)
Bachelor’s degree in Accounting or related field and three years of related experience required, including proficiency with Microsoft Excel. Demonstrated interpersonal and facilitation skills, with the ability to work collaboratively and build and maintain effective relationships with internal team members, sponsors, and other University stakeholders and partners required. Effective written and oral communication skills and experience with LOC draws, billing, and/or financial reporting required. Experience with sponsored project administration and PeopleSoft ERP software highly desirable.
Desirable Qualifications
Experience with sponsored project administration and PeopleSoft ERP software highly desirable.
Anticipated Pay Range
$69,000 - $75,000
Other Information
Special Conditions
A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, This position is eligible for full-time telework in accordance with the university telecommuting policy, Background Check required for this position
FLSA
Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
07/09/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
Open Until Filled
No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Accts Payable/Receivable PC2 X
Posting Number S6204PO
Department Sponsored Project Admin/30612
Position Number 00021396
Percent of Full-Time
1.00
Standard Hours at 1.0 FTE
37.5
Term (months per year)
12
Position Details
Advertising/Posting Title Cash Management Analyst
Posting Summary
Serve as member of the Sponsored Project Administration Cash Management team, responsible for the timely and accurate drawdowns for letter of credit awards, as well as all other sponsored cost reimbursable billing activities to maximize cash flow to the University. Provide subject matter expertise in the areas of sponsored billing and accounts receivable (AR) management; review and resolve related issues. Serve as a point of contact for billing and invoicing related issues, both internally at UVM and externally with sponsoring organizations. Prepare extensive and complex monthly batch billing analyses to include allowable billable transactions and prepare invoices and supplemental schedules for projects requiring special invoice formats. Maintain expertise in relevant federal grant policies, act as a point of contact for sponsor payment request systems, and provide support and back-up to the AR/Billing SME and AR Specialist as needed. Work closely with the Research Finance and Reporting team to ensure that all necessary billing related to financial reports is performed in PeopleSoft. Provide outstanding customer service to internal and external customers, with general guidance from team lead.
Minimum Qualifications (or equivalent combination of education and experience)
Bachelor’s degree in Accounting or related field and three years of related experience required, including proficiency with Microsoft Excel. Demonstrated interpersonal and facilitation skills, with the ability to work collaboratively and build and maintain effective relationships with internal team members, sponsors, and other University stakeholders and partners required. Effective written and oral communication skills and experience with LOC draws, billing, and/or financial reporting required. Experience with sponsored project administration and PeopleSoft ERP software highly desirable.
Desirable Qualifications
Experience with sponsored project administration and PeopleSoft ERP software highly desirable.
Anticipated Pay Range
$69,000 - $75,000
Other Information
Special Conditions
A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, This position is eligible for full-time telework in accordance with the university telecommuting policy, Background Check required for this position
FLSA
Exempt
Union Position
Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location
Burlington, Vermont, United States
Job Open Date
07/09/2026
Job Close Date (Jobs close at 11: 59 PM EST.)
Open Until Filled
No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title Accts Payable/Receivable PC2 X
Posting Number S6204PO
Department Sponsored Project Admin/30612
Position Number 00021396
Percent of Full-Time
1.00
Standard Hours at 1.0 FTE
37.5
Term (months per year)
12
See All 26 Customer Service Management Jobs in Vermont
Find roles in Vermont that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in Vermont
Where Vermont roles are concentrated, by current openings.
Customer Service Management Job Market in Vermont
A snapshot from current Vermont openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Healthcare & Medical Services
- Education
- Aerospace & Defense
- Government & Public Sector
What Vermont Employers Look For
The qualifications that appear most often in customer service management jobs across Vermont.
- Bachelor's degree in business, communications, or a related field preferred by most Vermont employers
- Three or more years of direct customer service supervisory or team lead experience
- Proven ability to develop and coach frontline customer service staff to performance goals
- Experience with CRM platforms such as Salesforce, Zendesk, or comparable tools
- Strong written and verbal communication skills suited to Vermont's service-focused industries
- Demonstrated ability to analyze service metrics and implement process improvements
Customer Service Management Jobs in Vermont: Frequently Asked Questions
How do you become a customer service management in Vermont?
Customer service management in Vermont does not require a state-issued license, but most employers expect a bachelor's degree in business or a related field paired with several years of frontline service experience. Candidates who earn a Certified Customer Experience Professional credential or complete a management development program gain a competitive edge. Vermont's smaller regional employers often promote experienced frontline staff into supervisory roles, making internal advancement a practical entry path.
Which companies hire customer service managements in Vermont?
Employers hiring customer service managements in Vermont right now include Enterprise Mobility, Ryder System, and Schneller, based on current listings on Migrate Mate as of July 2026. Vermont's mix of community banks, healthcare networks, and utility providers means openings are spread across both corporate service centers and smaller regional offices.
Which Vermont cities have the most customer service management jobs?
Montpelier, Burlington, and White River Junction account for the largest share of customer service management openings in Vermont. Burlington drives the most volume as the state's commercial and healthcare hub, home to major medical, financial, and retail employers, while Montpelier and Rutland contribute steadily through state government agencies, regional utilities, and community health organizations that each maintain dedicated service operations.
Are there remote customer service management jobs in Vermont?
Yes, and more than many management roles, because customer service management work is largely desk-based and readily conducted through digital tools. About 50% of customer service management openings tied to Vermont are remote or hybrid as of July 2026, reflecting broad employer comfort with distributed oversight. Roles focused on contact center operations and multi-channel client communications tend to offer the most remote flexibility, while positions tied to in-store retail or in-person branch teams typically require on-site presence.
How can I get hired as a customer service management in Vermont with little or no experience?
The most realistic entry path is moving into a team lead role after two or more years as a frontline customer service representative at a Vermont employer such as a community bank, a credit union, or a regional retailer. University of Vermont Medical Center and larger Vermont retail chains regularly post lead and supervisor openings that do not require prior management titles. Earning a Certified Customer Service Professional credential strengthens an application, and candidates who can demonstrate measurable improvements in satisfaction scores or queue handling in their current role move to the front of the pool.
Where can I find and apply to customer service management jobs in Vermont?
You can find and apply to customer service management jobs in Vermont on Migrate Mate, which lists current Vermont openings updated regularly. Search the listings to identify roles that match your experience level, preferred location, and industry, then apply directly to the ones that fit.
See All 26 Customer Service Management Jobs in Vermont
Find roles in Vermont that match your experience and apply in just a few clicks.
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