Technical Customer Support Jobs in Vermont

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:
The Technical Product Owner (TPO) within the Enterprise Integration & Automation (EIA) space is responsible for owning the vision, backlog, and delivery of integration and data movement solutions built on integration platforms at Vail Resorts. This currently includes: SnapLogic, ActiveBatch, MuleSoft, and SSIS.

This role emphasizes advanced Business Analysis (BA) capabilities, ensuring requirements are clearly defined, technically informed, and aligned with enterprise integration architecture. The TPO serves as the primary bridge between business stakeholders, architects, and development teams, translating business needs into scalable, reusable pipelines and integration patterns.

The ideal candidate combines deep BA expertise with integration knowledge, enabling them to drive clarity in complex data flows, integrations, and automation solutions. This role will also work closely with the Project Management Office (PMO) team, supporting PMO governance, prioritization, and help drive cross-functional requirements and solutioning for IT portfolio delivery.

Job Responsibilities:

Product Ownership & Requirements Leadership

• Own and manage the EIA team integration backlog, including prioritization and refinement
• Lead the end-to-end requirements lifecycle for integration, automation, and data initiatives
• Translate business needs into well-structured epics, features, and user stories aligned to project delivery that pertains to integration platforms
• Ensure backlog items are ready for development, groomed technical requirements, with complete, testable acceptance criteria
• Act as the single point of accountability for requirements quality and delivery readiness
• Produce detailed BA artifacts, including:
  
  • Data mappings and transformation logic
  • Pipeline-level requirements and orchestration flows
  • Interface contracts (JSON, XML, APIs, CSV, Flat File)
  • Data validation and business rules
• Identify and resolve gaps, ambiguities, and cross-system dependencies, raise risks to leadership when needed

Enterprise Integration & Automation Platform Ownership

• Serve as a functional and technical lead in EIA platform capabilities, including:
  
  • Pipelines, tasks, triggered/scheduled executions
  • Data connection capabilities (REST, SQL, file, messaging, etc.)
  • Error handling, retries, and monitoring capabilities
• Define and standardize pipeline design patterns and best practices
• Ensure solutions are:
  
  • Reusable and modular
  • Scalable and performant
  • Aligned with governance and naming conventions
  • Partner with EIA developers to optimize pipeline design and execution efficiency

Integration Domain Expertise

• Define and shape requirements aligned with key integration patterns:
  
  • API-led and real-time integrations (via SnapLogic APIs/services)
  • Event-driven and messaging-based integrations
  • Batch and ETL pipelines (data ingestion, transformation, movement)
• Document end-to-end integration flows, including:
  
  • Source/target systems
  • Data transformations within pipelines
  • Error handling and retry strategies
• Assess upstream/downstream system impacts and dependencies

Stakeholder Engagement & Product Alignment

• Partner with stakeholders to communicate integration priorities and roadmap alignment
• Communicate progress, risks, and trade-offs across business and technical audiences
• Act as a trusted advisor on Integration platform capabilities and integration strategies
• Partner with PMO team to support prioritization and help drive cross-functional requirements and solutioning for IT portfolio delivery

Job Requirements:

• 5+ years of experience in Business Analysis, Technical Product Ownership, or similar roles
• Strong experience with SnapLogic, MuleSoft, ActiveBatch, SSIS, or similar iPaaS platforms
• Proven expertise in:
  
  • Requirements elicitation and decomposition
  • Translating business needs into technical integration solutions
• Solid understanding of:
  
  • Integration patterns (API, batch, event-driven, messaging)
  • Data formats (JSON, XML, CSV) and transformations
• Experience with:
  
  • SQL and relational databases for analysis and validation
  • API integrations (REST/SOAP)
  • Experience working in Agile delivery environments
  • Strong documentation, communication, and facilitation skills

Preferred Qualifications

• Hands-on experience designing or supporting SnapLogic pipelines
• Familiarity with API management platforms (e.g., Azure API Management in MuleSoft)
• Experience with Azure integration services or cloud-native architectures
• Exposure to enterprise integration governance and architecture frameworks
• Understanding of monitoring, logging, and operational support models in SnapLogic
• Background in data integration, ETL, or automation initiatives
• Certified Scrum master / product owner
• Experience with Github or Terraform / DevOps standards
• Enthusiasm for the outdoor industry

The expected Total Compensation for this role is $89,348.00 - $127,640.00 + annual bonus. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 515373
Reference Date: 07/07/2026
Job Code Function: Developer