Customer Service Representative Jobs in Seattle, WA

DataPro International Inc. is the world's leading supplier of panel-mount cables and custom wall plates. We manufacture and sell a wide variety of data and audio-visual cables, with an emphasis on panel-mount cables. DataPro also manufactures customized wall plates, panels and enclosures in order to complement our panel-mount products. We solve complex connectivity challenges for our customers with our combined expertise and a passion for making things work.

We are a family-owned and operated business, located in the Ballard neighborhood of Seattle. Our corporate culture is based on mutual respect and collaboration, and we take great pride in the work that we do on a daily basis. We are a small and growing company, so you will have opportunities to cross-train in a variety of roles.

We are currently looking for a Customer Service Representative with excellent writing and interpersonal skills, the ability to work in a fast-paced and demanding environment, superior critical thinking and problem-solving skills, and an innate personal interest in technology and its applications. You will regularly represent the company in a courteous and professional manner.

Position Responsibilities:

• Process sales orders in an accurate and timely manner.
• Respond to customer inquiries and provide accurate quotes or other documentation upon request.
• Strive to clearly understand customer needs and preferences, and be able to express these to others within the organization.
• Properly handle payments and refunds.
• Customer Relationship Management: Look for opportunities to reach out to customers in order to solicit feedback and improve the relationship.
• Stay up-to-date on technical knowledge regarding the organization's products, services and capabilities.
• Provide expert technical support to customers with questions or concerns relevant to DataPro products and services.
• Process customer returns and exchanges in accordance with existing policies (RMAs and warranties).
• Maintain a professional appearance and exhibit a professional demeanor.
• Interact in a positive, polite and professional manner with customers via phone, fax, email, and in person.
• Knowledge, Skills, and Abilities Required:
• Excellent professional writing skills. Use of proper spelling, grammar, punctuation and tone.
• Computer literacy and an understanding of how to use a multi-line phone system.
• Familiarity with audio, video, and data connectivity standards.
• Maintain a consistently positive attitude in the workplace.
• Patience and a strong attention to detail.
• Strong organization skills.
• Critical thinking skills.
• Problem-solving abilities.
• An innate personal interest in technology and its applications.

This job description lists the major duties and requirements of the job and is not all-inclusive. Applicants that are hired may be expected to perform job-related duties other than those listed on this job description and may be required to have specific job-related knowledge and skills.

Education and Experience:

• A proven ability to communicate effectively both verbally and in writing. Being effective at presenting information without being pushy.
• Proficiency with word processing and spreadsheet software.
• High school diploma or equivalent.
• Previous experience in a customer service or sales support role.

We are an Equal Opportunity Employer. We will consider all applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, sexual orientation, veteran status or uniformed service member status.

Job Type: Full-time

Pay: $30.00 - $36.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Location:

• Seattle, WA 98107 (Preferred)

Work Location: In person