Customer Solutions Manager Jobs in New Jersey

Job Description

As a Product Solutions Manager in Trust & Safety team, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams. You will be promoting new product growth by generating leads, closing deals, and supporting client relationships. Strong listening, learning, communication, and relationship-building skills are essential for success in this role. Prior experience in the payments industry, fraud prevention, or the ID & V space is critical. You should be well-versed in technology, data, AI, and ML. This high-profile role involves understanding client needs, solving pain points, and maintaining a focus on execution, with exposure across J.P. Morgan Payments & Commerce, clients, and the industry.

Job Responsibilities

- Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends
- Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
- Define and execute sales strategies which advance Trust & Safety solutions, including actively supporting client calling and marketing efforts
- Learn new services and collaborating to win new business
- Coordinate with senior leaders across lines of business to design innovative client focused products to enhance adoption
- Plan and own commercialization of new services with clients as well as with internal Sales, Service and onboarding colleagues
- Encourage innovation and partnership with cross functional partners in technology, operation, service, risk, compliance and legal
- Leverage data and operating metrics to improve products and services
- Represent J.P. Morgan at conferences, speaking engagements and at industry associations

Required Qualifications, Capabilities, And Skills

- 5 years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
- Extensive experience working in a sales cycle and engaging with clients on a regular basis
- Experience modifying preconfigured solutions to meet complex problems
- Demonstrated prior experience working in a highly matrixed and complex organization
- Experience in leading initiatives to solve business challenges such as those with a top management consulting firm or in other generalist problem solving environments across financial services sectors
- Excellent track record of success in designing and executing strategies in large, high performance organizations
- Demonstrated experience managing high caliber sales and partnership teams with a bias for action, an ability to achieve challenging goals and a drive to innovate
- An outstanding ability to analyze and solve problems along with the confidence to advance innovative and differentiated solutions
- Exceptionally strong presentation and communication skills
- Ability to handle multiple work streams and manage stakeholder expectations
- Work related domestic travel as required

Preferred Qualifications, Capabilities, And Skills

- Graduate business degree preferred, but not required
- Experience in a Payments Product, Trust & Safety, Fraud, Strategy or Consulting role, with an exceptional record of performance
- Demonstrated leadership in sales & commercialization disciplines
- A track record of demonstrating leadership and maturity that coaches winning teams that reward diverse ideas and seeks to share credit while developing future leaders

About us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.