Customer Success Engineer Jobs in Santa Clara, CA
Customer Success Engineer jobs in Santa Clara are in high demand, concentrated in the Central Expressway corridor, Agnew, and the North First Street tech strip across enterprise software, cloud infrastructure, and semiconductor sectors. Companies actively hiring include Palo Alto Networks, ServiceNow, and Gaea. See the openings below and apply to the ones that match your experience.
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We are seeking an innovative Senior Customer Success Operations Manager – Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.
In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.
What you'll be doing:
Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.
What we need to see:
BS degree or equivalent experience
8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills!
Ways to stand out from the crowd:
Background with NVIDIA AI technologies and platforms.
Experience with ServiceNow or similar Customer Success workflow platforms.
MS in Computer Science or equivalent experience in a related professional background.
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.We are seeking an innovative Senior Customer Success Operations Manager – Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.
In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.
What you'll be doing:
Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.
What we need to see:
BS degree or equivalent experience
8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills!
Ways to stand out from the crowd:
Background with NVIDIA AI technologies and platforms.
Experience with ServiceNow or similar Customer Success workflow platforms.
MS in Computer Science or equivalent experience in a related professional background.
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.See All 255+ Customer Success Engineer Jobs in Santa Clara
Find roles in Santa Clara that match your experience and apply in just a few clicks.
Find JobsCustomer Success Engineer Job Market in Santa Clara
Who's Hiring
- Palo Alto Networks102
- ServiceNow51
- Gaea26
- NVIDIA26
- LeanData26
Top Industries Hiring
- Technology & Software
- Agriculture & Farming
Customer Success Engineer Jobs in Santa Clara: Frequently Asked Questions
How do I get a customer success engineer job in Santa Clara?
Santa Clara's customer success engineer market is driven by enterprise software, cloud platforms, and chip-adjacent SaaS companies clustered along North First Street and the Central Expressway corridor. Candidates who stand out combine technical fluency in APIs or data integrations with hands-on experience supporting enterprise accounts. Familiarity with the tools and workflows common in Silicon Valley product environments gives applicants a clear edge with Santa Clara employers.
Which companies hire customer success engineers in Santa Clara?
Santa Clara customer success engineer roles are posted by Palo Alto Networks, ServiceNow, and Gaea and others right now, based on current listings on Migrate Mate as of August 2026. Santa Clara attracts a mix of established tech infrastructure firms and growth-stage SaaS companies, so openings range from large enterprise teams to lean customer success orgs scaling quickly.
Are there remote customer success engineer jobs in Santa Clara?
Yes, though many roles still require some on-site presence because customer success engineers often work directly with technical teams and enterprise clients. About 34% of customer success engineer openings tied to Santa Clara are remote or hybrid as of August 2026, reflecting how common flexible arrangements have become in the local tech sector. Advisory, onboarding, and post-sales support work tend to be the most remote-compatible functions in this market.
How can I get a customer success engineer job in Santa Clara with little or no experience?
The most realistic entry path in Santa Clara is through junior technical support or associate solutions engineer roles at mid-size SaaS companies along the North First Street corridor, where teams frequently promote from within. Lateral moves from QA, technical writing, or implementation roles are common stepping stones. Building hands-on familiarity with CRM platforms and cloud APIs, then targeting Santa Clara companies with dedicated customer success programs, gives early-career candidates the strongest footing locally.
Which industries hire the most customer success engineers in Santa Clara?
Most customer success engineer openings in Santa Clara sit in Technology & Software and Agriculture & Farming, per current listings on Migrate Mate as of August 2026. Santa Clara's dense concentration of enterprise technology, semiconductor, and cloud infrastructure companies creates sustained demand for engineers who can bridge product and client teams across complex technical accounts.
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