Customer Success Manager Jobs in Cincinnati, OH
Customer Success Manager jobs in Cincinnati are in strong demand, concentrated in the Central Business District, Kenwood, and Blue Ash, across SaaS, financial services, healthcare technology, and consumer goods. Employers actively hiring right now include ConstructConnect, STACK Construction Technologies, and Everseen. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 37+ Customer Success Manager jobs
The Opportunity
What You’ll Be Doing
- Serve as the main point of contact and trusted advisory to assigned customer accounts within Contractor – Mid-Market segment.
- Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities.
- Maintain established uplift and retention rates.
- Acquire a working knowledge of ConstructConnect products, contractors’ workflows, industry trends, and competitive offerings.
- Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts.
- Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed.
- Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn.
- Solicit feedback from customers to enhance the customer experience.
- Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer.
- Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement. This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
What You Bring to the Team
- Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
- Perpetually exhibits the ConstructConnect values.
Physical Demands and Work Environment:
- The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
- Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
- Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
- All team members must reside and perform their work within the United States.
E-Verify Statement
ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.
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The Opportunity
What You’ll Be Doing
- Serve as the main point of contact and trusted advisory to assigned customer accounts within Contractor – Mid-Market segment.
- Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities.
- Maintain established uplift and retention rates.
- Acquire a working knowledge of ConstructConnect products, contractors’ workflows, industry trends, and competitive offerings.
- Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts.
- Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed.
- Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn.
- Solicit feedback from customers to enhance the customer experience.
- Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer.
- Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement. This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
What You Bring to the Team
- Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
- Perpetually exhibits the ConstructConnect values.
Physical Demands and Work Environment:
- The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
- Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
- Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
- All team members must reside and perform their work within the United States.
E-Verify Statement
ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.
Privacy Notice
See All 37 Customer Success Manager Jobs in Cincinnati
Find roles in Cincinnati that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Job Market in Cincinnati
Who's Hiring
Top Industries Hiring
- Investment & Asset Management
Customer Success Manager Jobs in Cincinnati: Frequently Asked Questions
How do I get a customer success manager job in Cincinnati?
Focus your search on Cincinnati's SaaS and fintech companies clustered in Blue Ash and the Central Business District, the healthcare technology firms along the I-71 corridor, and the consumer goods companies headquartered in the metro. Candidates with demonstrable retention metrics, experience in B2B account management, or familiarity with platforms like Salesforce or Gainsight stand out. Networking through local tech groups and Cincinnati-area industry events also opens doors faster than cold applications.
Which companies hire customer success managers in Cincinnati?
Cincinnati customer success manager roles are posted by ConstructConnect, STACK Construction Technologies, and Everseen and others right now, based on current listings on Migrate Mate as of September 2026. Cincinnati's mix of legacy consumer brands, growing SaaS startups, and large healthcare systems means openings come from both enterprise employers and mid-size companies scaling their customer experience teams.
Are there remote customer success manager jobs in Cincinnati?
Yes, customer success manager work is relatively remote-friendly since most client interaction happens via video, email, and digital platforms rather than in person. About 85% of customer success manager openings tied to Cincinnati are remote or hybrid as of September 2026, reflecting broader trends in the role. Onboarding calls, QBRs, and digital health reviews are the tasks most commonly performed remotely in Cincinnati-based positions.
How can I get a customer success manager job in Cincinnati with little or no experience?
The most realistic entry path in Cincinnati is moving into a junior customer success or customer support role at one of the city's growing SaaS companies in Blue Ash or the tech corridor near downtown. Cincinnati employers in healthcare IT and fintech often hire associate-level candidates with strong communication skills and a background in account coordination or technical support. Building familiarity with CRM tools and pursuing a Gainsight or HubSpot certification before applying gives entry-level candidates a measurable edge locally.
Which industries hire the most customer success managers in Cincinnati?
The sectors hiring the most customer success managers in Cincinnati are Investment & Asset Management, based on current listings on Migrate Mate as of September 2026. Cincinnati's position as a hub for consumer goods headquarters, regional healthcare networks, and an expanding fintech scene creates consistent demand for customer success professionals who can manage complex, long-cycle client relationships.
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See All 37 Customer Success Manager Jobs in Cincinnati
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