Customer Success Operations Jobs in Santa Clara, CA
Customer Success Operations jobs in Santa Clara are concentrated in the central business corridor along El Camino Real, the Innovation District near the Convention Center, and the tech campuses clustered around the Great America Parkway area, with strong demand across SaaS platforms, semiconductor companies, and enterprise technology providers. Employers hiring right now include Palo Alto Networks, ServiceNow, and Gaea. See the openings below and apply to the ones that match your experience.
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We are seeking an innovative Senior Customer Success Operations Manager – Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.
In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.
What you'll be doing:
Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.
What we need to see:
BS degree or equivalent experience
8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills!
Ways to stand out from the crowd:
Background with NVIDIA AI technologies and platforms.
Experience with ServiceNow or similar Customer Success workflow platforms.
MS in Computer Science or equivalent experience in a related professional background.
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.We are seeking an innovative Senior Customer Success Operations Manager – Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.
In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.
What you'll be doing:
Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.
What we need to see:
BS degree or equivalent experience
8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills!
Ways to stand out from the crowd:
Background with NVIDIA AI technologies and platforms.
Experience with ServiceNow or similar Customer Success workflow platforms.
MS in Computer Science or equivalent experience in a related professional background.
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.See All 262+ Customer Success Operations Jobs in Santa Clara
Find roles in Santa Clara that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Job Market in Santa Clara
Who's Hiring
- Palo Alto Networks105
- ServiceNow52
- Gaea26
- NVIDIA26
- LeanData26
Top Industries Hiring
- Technology & Software
- Agriculture & Farming
Customer Success Operations Jobs in Santa Clara: Frequently Asked Questions
How do I get a customer success operations job in Santa Clara?
The most direct path is targeting Santa Clara's dense SaaS and enterprise tech employers, where customer success operations roles are actively staffed year-round. Companies clustered around the Convention Center corridor and the Great America tech campus tend to hire for operations specialists who can manage renewal pipelines, CRM health, and cross-functional reporting. Experience with Salesforce, Gainsight, or Totango gives candidates a concrete edge in this market over general CS generalists.
Which companies hire customer success operationss in Santa Clara?
Companies currently hiring customer success operationss in Santa Clara include Palo Alto Networks, ServiceNow, and Gaea, per current listings on Migrate Mate as of August 2026. Santa Clara's employer base skews heavily toward established enterprise software firms and hardware-adjacent SaaS companies that support large commercial and government customer portfolios.
Are there remote customer success operations jobs in Santa Clara?
Yes, though availability depends on the role: analytical and systems-focused positions like RevOps coordination or CRM administration are far more remote-friendly than hands-on customer onboarding or renewal management roles that require internal coordination. About 33% of customer success operations openings tied to Santa Clara are remote or hybrid as of August 2026, reflecting the flexibility larger tech employers in the area have adopted. Automation and data reporting functions tend to offer the most location flexibility locally.
How can I get a customer success operations job in Santa Clara with little or no experience?
The most realistic entry path in Santa Clara is moving laterally from a customer support or sales operations coordinator role inside one of the city's mid-size SaaS companies, where internal transfers into operations are common. Entry-level titles like CS operations analyst or renewals coordinator are frequently posted by enterprise software employers near the Great America corridor. Building hands-on proficiency in Salesforce or a customer success platform like Gainsight before applying significantly strengthens candidacy at Santa Clara employers who expect tool fluency from day one.
Which industries hire the most customer success operationss in Santa Clara?
The sectors hiring the most customer success operationss in Santa Clara are Technology & Software and Agriculture & Farming, based on current listings on Migrate Mate as of August 2026. Santa Clara's concentration of enterprise software, semiconductor ecosystem companies, and cloud infrastructure providers creates sustained demand for operations professionals who can support large recurring-revenue customer bases.
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