Customer Support Representative Jobs in North Dakota
Customer Support Representative jobs in North Dakota are concentrated in Fargo, Bismarck, and Grand Forks, where financial services firms, healthcare systems, and regional utilities drive consistent hiring at every level from entry-level to senior specialist. Employers like Sanford Health, Gate City Bank, and Basin Electric Power Cooperative maintain ongoing customer support teams that handle everything from billing and account management to technical troubleshooting. The most in-demand specialties across North Dakota right now are financial services support, healthcare patient services, and utilities customer care. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 6+ Customer Support Representative jobs
Who is Brandt Holdings?
Brandt Holdings was developed by the late Ace Brandt. Ace was an entrepreneur and leader in the agricultural and Fargo communities. The company has diversified and operates across five divisions: Agriculture, Industrial, Real Estate, Entertainment, and Hospitality. Though the company continues to grow, it is rooted in the original mission: "We are a customer focused company providing innovative services and solutions, by surrounding ourselves with the very best people and products."
Position Summary
The Aftermarket Customer Support Representatives are responsible for providing rollover customer call support for all dealership locations, along with supporting online order transactions through ACCESS and shop.deere.com. The successful candidate will provide detailed part information to customers and complete the sales transaction from inquiry to invoice when possible. The Aftermarket Customer Support Representative will use a combination of tools including phone, text, email, chat, and video to provide excellent service to customers. Outbound, proactive contacts will be made to inform customers about purchase opportunities for John Deere parts and service products. The successful candidate will also provide administrative support for other Parts activities when not engaged with customers.
Job Responsibilities
- Receive calls that roll over from all store locations or are immediately delivered from select locations based on volume needs.
- Triage customer inquiries to answer questions, complete transactions, or ensure the best possible follow up by appropriate personnel.
- Manage the ACCESS and shop.deere.com online order processes to complete transactions in cooperation with the store locations and ensure thorough follow-up with customers.
- Complete select outbound call, text and email campaigns with customers to promote parts and service opportunities.
- Support other customer call initiatives, including emergency after-hours call support, in cooperation with the store locations.
- Complete administrative duties including online stock maintenance, rebate submissions, and other program administration as needed.
- Support the bulk fluids programs by proactive and reactive customer contact, as well as scheduling, in cooperation with the Corporate Parts Distribution Analyst and the Bulk Oil route drivers.
- Work with the Corporate Parts Analyst team to analyze inventory, facilitate transfers, and optimize surplus returns to ensure the highest quality and breadth of stock across the organization.
- Support the store locations with incidental projects and needs, such as physical inventory, merchandising, bin or location reassignments, or filling in for parts personnel in special circumstances (may require overnight stays)
- Provide training to current and new parts employees in areas of knowledge or expertise
- Demonstrate a genuine concern for the company while exhibiting outstanding communication skills and cooperating with other departments and locations.
- Promote teamwork, maintain a positive attitude, and support the concept of one face to the customer.
- Execute other responsibilities and duties as assigned by the supervisor.
Qualifications
- 5+ years of John Deere dealership experience, assisting customers at the parts counter or as a field aftermarket sales representative.
- Thorough knowledge of the EQUIP business system in a John Deere parts sales environment.
- Exceptional customer service skills demonstrated through direct customer sales and support interactions in previous roles.
- Technical knowledge or ability to quickly adopt and utilize various communication technologies including call system management, group and one-on-one text, email, live chat, video, or other communication media as adopted by the company.
- Advanced Microsoft Office skills with emphasis on Microsoft Excel capabilities.
- Ability to effectively communicate individually and in group settings with customers and employees.
- Willingness to work extended hours, split shifts, and weekends when required.
- High School Diploma or GED equivalent required.
Preferred Qualifications
- Experience with a Customer Relationship Management software preferred.
Benefits
Brandt Holdings offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.
Compensation
The following represents Brandt Ag compensation estimation based on market data and placement of internal employees. This position offers a base salary starting at $65,000, with higher compensation available based on experience and qualifications. The role is also eligible for performance-based incentive opportunities.
Always Moving Forward. Always Rising Up.
Who is Brandt Holdings?
Brandt Holdings was developed by the late Ace Brandt. Ace was an entrepreneur and leader in the agricultural and Fargo communities. The company has diversified and operates across five divisions: Agriculture, Industrial, Real Estate, Entertainment, and Hospitality. Though the company continues to grow, it is rooted in the original mission: "We are a customer focused company providing innovative services and solutions, by surrounding ourselves with the very best people and products."
Position Summary
The Aftermarket Customer Support Representatives are responsible for providing rollover customer call support for all dealership locations, along with supporting online order transactions through ACCESS and shop.deere.com. The successful candidate will provide detailed part information to customers and complete the sales transaction from inquiry to invoice when possible. The Aftermarket Customer Support Representative will use a combination of tools including phone, text, email, chat, and video to provide excellent service to customers. Outbound, proactive contacts will be made to inform customers about purchase opportunities for John Deere parts and service products. The successful candidate will also provide administrative support for other Parts activities when not engaged with customers.
Job Responsibilities
- Receive calls that roll over from all store locations or are immediately delivered from select locations based on volume needs.
- Triage customer inquiries to answer questions, complete transactions, or ensure the best possible follow up by appropriate personnel.
- Manage the ACCESS and shop.deere.com online order processes to complete transactions in cooperation with the store locations and ensure thorough follow-up with customers.
- Complete select outbound call, text and email campaigns with customers to promote parts and service opportunities.
- Support other customer call initiatives, including emergency after-hours call support, in cooperation with the store locations.
- Complete administrative duties including online stock maintenance, rebate submissions, and other program administration as needed.
- Support the bulk fluids programs by proactive and reactive customer contact, as well as scheduling, in cooperation with the Corporate Parts Distribution Analyst and the Bulk Oil route drivers.
- Work with the Corporate Parts Analyst team to analyze inventory, facilitate transfers, and optimize surplus returns to ensure the highest quality and breadth of stock across the organization.
- Support the store locations with incidental projects and needs, such as physical inventory, merchandising, bin or location reassignments, or filling in for parts personnel in special circumstances (may require overnight stays)
- Provide training to current and new parts employees in areas of knowledge or expertise
- Demonstrate a genuine concern for the company while exhibiting outstanding communication skills and cooperating with other departments and locations.
- Promote teamwork, maintain a positive attitude, and support the concept of one face to the customer.
- Execute other responsibilities and duties as assigned by the supervisor.
Qualifications
- 5+ years of John Deere dealership experience, assisting customers at the parts counter or as a field aftermarket sales representative.
- Thorough knowledge of the EQUIP business system in a John Deere parts sales environment.
- Exceptional customer service skills demonstrated through direct customer sales and support interactions in previous roles.
- Technical knowledge or ability to quickly adopt and utilize various communication technologies including call system management, group and one-on-one text, email, live chat, video, or other communication media as adopted by the company.
- Advanced Microsoft Office skills with emphasis on Microsoft Excel capabilities.
- Ability to effectively communicate individually and in group settings with customers and employees.
- Willingness to work extended hours, split shifts, and weekends when required.
- High School Diploma or GED equivalent required.
Preferred Qualifications
- Experience with a Customer Relationship Management software preferred.
Benefits
Brandt Holdings offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.
Compensation
The following represents Brandt Ag compensation estimation based on market data and placement of internal employees. This position offers a base salary starting at $65,000, with higher compensation available based on experience and qualifications. The role is also eligible for performance-based incentive opportunities.
Always Moving Forward. Always Rising Up.
See All 6 Customer Support Representative Jobs in North Dakota
Find roles in North Dakota that match your experience and apply in just a few clicks.
Find JobsCustomer Support Representative Jobs by City in North Dakota
Where North Dakota roles are concentrated, by current openings.
Customer Support Representative Job Market in North Dakota
A snapshot from current North Dakota openings, updated as new roles post.
Who's Hiring
What North Dakota Employers Look For
The qualifications that appear most often in customer support representative jobs across North Dakota.
- High school diploma or equivalent required by most North Dakota employers
- One or more years of customer-facing experience in a service environment
- Strong written and verbal communication skills for multi-channel support
- Proficiency with CRM software and standard business productivity tools
- Ability to resolve complaints calmly and accurately under moderate call volume
- Familiarity with North Dakota industries such as agriculture, energy, or financial services preferred
Customer Support Representative Jobs in North Dakota: Frequently Asked Questions
How do you become a customer support representative in North Dakota?
Most customer support representative positions in North Dakota require a high school diploma or equivalent and no state-issued license. Employers in Fargo, Bismarck, and Grand Forks typically hire candidates with strong communication skills and some customer-facing experience, whether from retail, food service, or office work. Completing an associate degree in business or communications from a North Dakota university can strengthen your application, and many employers provide paid on-the-job training for their specific systems and procedures.
Which companies hire customer support representatives in North Dakota?
North Dakota customer support representative roles are posted by CHS, Valley Plains Equipment, and Brandt Holdings and others right now, based on current listings on Migrate Mate as of July 2026. North Dakota's strong base of regional banks, healthcare networks, and agricultural cooperatives means steady year-round openings rather than purely seasonal demand.
Which North Dakota cities have the most customer support representative jobs?
Fargo, Gwinner, and LaMoure are the North Dakota cities with the most customer support representative openings. Fargo leads as the state's largest metro and home to major financial institutions, healthcare systems, and technology-enabled service centers, while Bismarck's concentration of state government agencies and energy sector employers supports strong demand, and Grand Forks benefits from the University of North Dakota's economic footprint and its surrounding business community.
Are there remote customer support representative jobs in North Dakota?
Yes, and more than most fields, since customer support work is well-suited to remote environments that only require a phone, computer, and stable internet connection. About 0% of customer support representative openings tied to North Dakota are remote or hybrid as of July 2026, reflecting how broadly employers in this role category have adopted flexible arrangements. Roles focused on email, chat, and inbound phone support are the most commonly offered remotely across North Dakota employers.
How can I get hired as a customer support representative in North Dakota with little or no experience?
The most realistic entry path is applying directly to entry-level customer service associate or call center agent openings at large North Dakota employers like Sanford Health, Alerus Financial, or major energy cooperatives, which regularly onboard candidates without prior industry experience and train them in-house. Lateral moves from retail, hospitality, or administrative assistant roles are commonly accepted because they demonstrate the communication and problem-solving skills North Dakota employers value. Earning a customer service certification through a community college program at North Dakota State College of Science can help your application stand out when competing against other entry-level candidates.
Where can I find and apply to customer support representative jobs in North Dakota?
You can find and apply to customer support representative jobs in North Dakota on Migrate Mate, which lists current openings tied to North Dakota employers and remote roles open to North Dakota residents. Search the listings to find roles that match your experience level and preferred work arrangement, then apply directly to the ones that fit your background.
See All 6 Customer Support Representative Jobs in North Dakota
Find roles in North Dakota that match your experience and apply in just a few clicks.
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