We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview: The R&D Department is made up of different disciplines including software and database engineers, quality, technical implementation. R&D designs and develops requested product features, fixes bugs within our platform, provides technical analysis and estimation, ensures successful integration installations, manages and monitors the health of our platform, and develops automation and tooling for efficient and reliable software development processes. R&D works cross-functionally with many other departments in the organization as a team to fulfill Findhelp’s mission of connecting all people in need and the programs that serve them with dignity and ease.

We are looking for a software development engineer in test to monitor and improve the quality of our operational processes and outputs. The SDET's responsibilities include designing quality standards, inspecting materials, equipment, processes, and products, developing quality control systems, and determining corrective actions. You will also work with managers and supervisors to implement quality measures.

Responsibilities and Duties:

• Ensure products, features, and processes meet established quality standards by identifying gaps and risks.
• Develop corrective measures and implement quality control systems and standards.
• Conduct inspections and testing of materials, equipment, processes, and software to ensure quality specifications are met.
• Monitor, analyze, and report on quality performance metrics for your team or functional area.
• Collaborate with product, development, and operations teams to develop and implement process improvements.
• Design, implement, and maintain automated test cases and frameworks to improve test coverage, reliability, and efficiency.
• Contribute to the implementation and maintenance of broader test automation frameworks.
• Investigate, troubleshoot, and resolve product or process issues.
• Review codes, specifications, and workflows to ensure compliance with internal standards and safety regulations.
• Contribute to the implementation and maintenance of test automation frameworks, focusing on reliability and efficiency.
• Provide guidance to junior team members when needed.

Qualifications / Traits:

• 4–5+ years of experience in software development quality engineering, quality assurance, or a related role.
• Highly detail-oriented; you naturally notice gaps others might miss.
• Experience designing, implementing, and maintaining automated test cases.
• Entrepreneurial mindset: adaptable to change, proactive in creating solutions rather than just following established processes.
• Team player with discipline: collaborates effectively while staying focused on delivering results.
• Fluency with multiple types of web application testing (smoke, functional, integration, API, performance, etc.).
• Experience coding and using QA software tools and processes.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and interpersonal skills.

We value being together : We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp

401k & equity grants

Free food and onsite gym at our Austin HQ

Paid parental leave

Competitive PTO & 10 paid holidays

Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage

Dog-friendly office in Austin HQ

24/7 access to telemedicine and counseling

Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

Culture Committee

Leadership Development Training

Paid Volunteering Time