Director Of Account Management Jobs
Director Of Account Management jobs are open across SaaS, financial services, healthcare, and media, from senior individual contributor to VP-adjacent leadership, with specializations in enterprise accounts, renewals, and strategic partnerships. Find a role that fits from the openings below and apply directly.
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Open roles25
Top stateCalifornia
Top employerCVS Health
Top cityFresno, CA
Work type71% Remote
Top credentialBachelor's degree
Showing 5 of 25+ Director Of Account Management jobs
Director of Technical Account Management
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Added 1w ago
Sitetracker
Director of Technical Account Management
New York, New York
Added 1w ago
Director of Operations & Account Management
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Added 1w ago
Outbound Consulting
Director of Operations & Account Management
Remote
Added 1w ago
Director of Account Management
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Added 1w ago
TAT Technologies Ltd
Director of Account Management
Charlotte, North Carolina
Added 1w ago
Director of Strategic Account Management
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Added 2w ago
Nortech Systems
Director of Strategic Account Management
Maple Grove, Minnesota
Added 2w ago
Director of Account Management | The Points Guy
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Added 2w ago
Red Ventures
Director of Account Management | The Points Guy
New York, New York
Added 2w ago
Added 1w ago
Director of Technical Account Management
Sitetracker·New York, New York
Job functions:
$190k - $220k/yr
Remote (US)
11-50 employees
Job Description
The Opportunity
Sitetracker is transforming our Services organization from a reactive, transactional delivery model to a proactive, subscription-based partnership model through our FDE Tiers. We’re looking for a Director of Technical Account Management to lead the team at the center of that transformation. This is not a traditional delivery leadership role focused primarily on scope, budget, and hours. You’ll lead a global team of Technical Account Managers responsible for connecting technical delivery to the business outcomes our customers are trying to achieve. You’ll help our teams move from managing tickets and requests to building strategic roadmaps, validating value, and becoming trusted advisors to our customers. This is an opportunity to build the operating model, develop the team, and directly influence customer retention, expansion, and the future of how Sitetracker delivers value.
What You’ll Do
You’ll lead the evolution of our Technical Account Management organization, coaching the team to move from tactical execution toward proactive, strategic customer partnership. You’ll develop TAMs who can lead executive conversations, challenge customers when appropriate, connect technical priorities to business outcomes, and confidently articulate the value Sitetracker is delivering. You’ll partner with Customer Success to build relationships with executive stakeholders and establish strategic roadmaps and value validation plans for our highest-priority customers. You’ll help customers connect their technical investments to measurable business KPIs and ROI while supporting the transition from legacy SOW-based engagements to our subscription-based FDE Tiers. You’ll operate at the intersection of customers, Customer Success, Product, and Engineering. While you won’t be expected to code, you’ll bring enough technical depth to translate business objectives into technical requirements, assess whether customer roadmaps are feasible and scalable, and hold our Engineering Pods accountable for delivery. You’ll also help build the operational engine behind the organization. From strategic roadmap and intake frameworks to customer health and impact metrics, you’ll create repeatable processes that allow the team to scale while maintaining a high level of customer value.
The Skills You’ll Have
Executive Value & Commercial Leadership
- You have a proven track record managing a high-value portfolio of enterprise customers and navigating complex C-level relationships.
- You have led executive QBRs and can connect technical delivery to business KPIs, measurable outcomes, and ROI.
- You understand SaaS metrics including NDR, ARR, and Gross Margin and how a technical customer organization can influence retention and expansion.
- You have experience supporting renewals, expansion, or transitioning enterprise customers to new commercial or pricing models.
- You have directly owned NDR or similar retention targets and/or built a value validation framework that demonstrates measurable customer ROI.
TAM Leadership & Team Transformation
- You have experience leading customer-facing technical or strategic teams and developing people into trusted customer advisors.
- You have hired, onboarded, coached, and scaled teams across global or remote environments.
- You can coach teams to improve executive communication, challenge customers constructively, and move beyond simply responding to customer requests.
- You have led teams through complex customer escalations and can provide direction in high-pressure situations.
- You have successfully led a team through a significant organizational or business-model transformation, ideally within a SaaS or recurring-revenue environment.
Technical & Delivery Leadership
- You have a strong understanding of Agile methodologies and the software development lifecycle and can effectively partner with Engineering and Product leaders.
- You can translate high-level customer and business goals into actionable technical requirements and roadmaps.
- You have experience resolving delivery friction across Customer Success, Engineering, Product, and other customer-facing teams.
- You bring a solid foundational understanding of enterprise integrations and SaaS architecture.
- You may have previously worked as a Solutions Architect, Sales Engineer, technical implementation leader, or in another role requiring you to bridge business and technical stakeholders.
Operational Strategy & Scale
- You have created standardized customer journey maps, strategic roadmaps, templates, or operating frameworks that improved how a customer-facing organization works.
- You can define and track operational health and customer impact metrics to understand whether the organization is delivering meaningful value.
- You’re comfortable operating in ambiguity and building structure where a mature playbook does not yet exist.
- You can balance immediate customer and delivery needs with building processes that will scale as the organization grows.
- You have built or significantly evolved a TAM, Customer Success, or Professional Services function within a scaling SaaS organization.
Within 90 Days, You’ll
- Build a deep understanding of Sitetracker’s current TAM/FDE organization, customer portfolio, FDE Tiers, delivery model, and the transition away from legacy EDS/SOW engagements.
- Establish relationships across Customer Success, Product, Engineering, and Services and develop a clear understanding of where ownership and delivery friction exist today.
- Assess the capabilities of the existing TAM/BA team and identify the coaching, enablement, and process changes needed to develop them into more strategic customer advisors.
- Begin engaging with strategic customers to understand their roadmaps, business objectives, and how they currently measure value from Sitetracker.
Within 180 Days, You’ll
- Establish a consistent approach for Strategic Roadmaps and Value Validation Plans across Strategic Partner and Advanced/Tier 1 customers.
- Begin transitioning the TAM team from tactical project and request management toward proactive roadmap ownership, executive communication, and value-based customer engagement.
- Build stronger operating rhythms between TAMs, Customer Success, and Engineering Pods, with clearer accountability around customer priorities and delivery.
- Establish the operational metrics and processes needed to measure customer impact, FDE adoption, delivery health, and team effectiveness.
Within 365 Days, You’ll
- Have built a scalable Technical Account Management operating model centered on strategic roadmaps, measurable customer value, and proactive partnership.
- Have developed a TAM organization capable of confidently leading executive-level customer conversations and connecting technical delivery to business outcomes.
- Drive adoption and retention of FDE Tiers, with a goal of maintaining greater than 95% renewal across FDE subscriptions.
- Ensure Strategic Partner and Advanced/Tier 1 customers have active Strategic Roadmaps and Value Validation Plans designed to demonstrate 3–4x ROI.
- Have established a repeatable model that strengthens NDR and Gross Margin while defining the future of how Sitetracker delivers ongoing technical value to its customers.
$190,000 - $220,000 a year
*The compensation will also include a bonus plan and equity
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Sitetracker
Director of Technical Account Management
New York, New York
Added 1w ago11-50 employees
Job functions:
$190k - $220k/yr
Remote (US)
Job Description
The Opportunity
Sitetracker is transforming our Services organization from a reactive, transactional delivery model to a proactive, subscription-based partnership model through our FDE Tiers. We’re looking for a Director of Technical Account Management to lead the team at the center of that transformation. This is not a traditional delivery leadership role focused primarily on scope, budget, and hours. You’ll lead a global team of Technical Account Managers responsible for connecting technical delivery to the business outcomes our customers are trying to achieve. You’ll help our teams move from managing tickets and requests to building strategic roadmaps, validating value, and becoming trusted advisors to our customers. This is an opportunity to build the operating model, develop the team, and directly influence customer retention, expansion, and the future of how Sitetracker delivers value.
What You’ll Do
You’ll lead the evolution of our Technical Account Management organization, coaching the team to move from tactical execution toward proactive, strategic customer partnership. You’ll develop TAMs who can lead executive conversations, challenge customers when appropriate, connect technical priorities to business outcomes, and confidently articulate the value Sitetracker is delivering. You’ll partner with Customer Success to build relationships with executive stakeholders and establish strategic roadmaps and value validation plans for our highest-priority customers. You’ll help customers connect their technical investments to measurable business KPIs and ROI while supporting the transition from legacy SOW-based engagements to our subscription-based FDE Tiers. You’ll operate at the intersection of customers, Customer Success, Product, and Engineering. While you won’t be expected to code, you’ll bring enough technical depth to translate business objectives into technical requirements, assess whether customer roadmaps are feasible and scalable, and hold our Engineering Pods accountable for delivery. You’ll also help build the operational engine behind the organization. From strategic roadmap and intake frameworks to customer health and impact metrics, you’ll create repeatable processes that allow the team to scale while maintaining a high level of customer value.
The Skills You’ll Have
Executive Value & Commercial Leadership
- You have a proven track record managing a high-value portfolio of enterprise customers and navigating complex C-level relationships.
- You have led executive QBRs and can connect technical delivery to business KPIs, measurable outcomes, and ROI.
- You understand SaaS metrics including NDR, ARR, and Gross Margin and how a technical customer organization can influence retention and expansion.
- You have experience supporting renewals, expansion, or transitioning enterprise customers to new commercial or pricing models.
- You have directly owned NDR or similar retention targets and/or built a value validation framework that demonstrates measurable customer ROI.
TAM Leadership & Team Transformation
- You have experience leading customer-facing technical or strategic teams and developing people into trusted customer advisors.
- You have hired, onboarded, coached, and scaled teams across global or remote environments.
- You can coach teams to improve executive communication, challenge customers constructively, and move beyond simply responding to customer requests.
- You have led teams through complex customer escalations and can provide direction in high-pressure situations.
- You have successfully led a team through a significant organizational or business-model transformation, ideally within a SaaS or recurring-revenue environment.
Technical & Delivery Leadership
- You have a strong understanding of Agile methodologies and the software development lifecycle and can effectively partner with Engineering and Product leaders.
- You can translate high-level customer and business goals into actionable technical requirements and roadmaps.
- You have experience resolving delivery friction across Customer Success, Engineering, Product, and other customer-facing teams.
- You bring a solid foundational understanding of enterprise integrations and SaaS architecture.
- You may have previously worked as a Solutions Architect, Sales Engineer, technical implementation leader, or in another role requiring you to bridge business and technical stakeholders.
Operational Strategy & Scale
- You have created standardized customer journey maps, strategic roadmaps, templates, or operating frameworks that improved how a customer-facing organization works.
- You can define and track operational health and customer impact metrics to understand whether the organization is delivering meaningful value.
- You’re comfortable operating in ambiguity and building structure where a mature playbook does not yet exist.
- You can balance immediate customer and delivery needs with building processes that will scale as the organization grows.
- You have built or significantly evolved a TAM, Customer Success, or Professional Services function within a scaling SaaS organization.
Within 90 Days, You’ll
- Build a deep understanding of Sitetracker’s current TAM/FDE organization, customer portfolio, FDE Tiers, delivery model, and the transition away from legacy EDS/SOW engagements.
- Establish relationships across Customer Success, Product, Engineering, and Services and develop a clear understanding of where ownership and delivery friction exist today.
- Assess the capabilities of the existing TAM/BA team and identify the coaching, enablement, and process changes needed to develop them into more strategic customer advisors.
- Begin engaging with strategic customers to understand their roadmaps, business objectives, and how they currently measure value from Sitetracker.
Within 180 Days, You’ll
- Establish a consistent approach for Strategic Roadmaps and Value Validation Plans across Strategic Partner and Advanced/Tier 1 customers.
- Begin transitioning the TAM team from tactical project and request management toward proactive roadmap ownership, executive communication, and value-based customer engagement.
- Build stronger operating rhythms between TAMs, Customer Success, and Engineering Pods, with clearer accountability around customer priorities and delivery.
- Establish the operational metrics and processes needed to measure customer impact, FDE adoption, delivery health, and team effectiveness.
Within 365 Days, You’ll
- Have built a scalable Technical Account Management operating model centered on strategic roadmaps, measurable customer value, and proactive partnership.
- Have developed a TAM organization capable of confidently leading executive-level customer conversations and connecting technical delivery to business outcomes.
- Drive adoption and retention of FDE Tiers, with a goal of maintaining greater than 95% renewal across FDE subscriptions.
- Ensure Strategic Partner and Advanced/Tier 1 customers have active Strategic Roadmaps and Value Validation Plans designed to demonstrate 3–4x ROI.
- Have established a repeatable model that strengthens NDR and Gross Margin while defining the future of how Sitetracker delivers ongoing technical value to its customers.
$190,000 - $220,000 a year
*The compensation will also include a bonus plan and equity
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Director Of Account Management Jobs by Experience Level
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Find JobsDirector Of Account Management Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in director of account management jobs.
- 5 or more years of account management or customer success experience, including team leadership
- Demonstrated ability to manage and grow a multi-million-dollar book of business
- Proficiency with CRM platforms such as Salesforce or HubSpot for pipeline and renewal tracking
- Experience conducting executive business reviews and presenting to C-suite stakeholders
- Strong cross-functional collaboration skills across sales, product, and customer success teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Director Of Account Management Job Search
Quantify retention and expansion metrics
Hiring managers for director of account management roles expect hard numbers. Lead your resume with net revenue retention rates, expansion ARR percentages, and portfolio size by contract value, not just headcount managed or tenure length.
Tailor your story to the segment
Enterprise, mid-market, and SMB account management are treated as distinct disciplines. Read each job description for the customer segment, then reframe your experience to match that motion, down to the deal sizes and renewal cycles you handled.
Apply early to roles that fit
Migrate Mate lists director of account management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show cross-functional influence on your resume
Directors of account management are expected to align sales, customer success, and product. Highlight moments where you drove QBR strategy, influenced roadmap decisions, or resolved escalations by coordinating across departments rather than acting alone.
Prepare a portfolio of account growth narratives
Before interviews, build two or three concise case studies covering an at-risk account you saved, a flat account you expanded, and a complex renewal you closed. Specific timelines and outcomes make these far more credible than general statements.
Negotiate scope not just base in offers
When you reach the offer stage, ask about portfolio size, team headcount, and quota attainment history alongside compensation. A director of account management role with an unrealistic book of business or thin support structure is a retention risk worth understanding upfront.
Director Of Account Management Jobs: Frequently Asked Questions
Which companies are hiring the most director of account managements?
The companies hiring the most director of account managements right now include CVS Health, Vantage Point Logistics, and Vynca, with the largest share of openings in California, Texas, and Ohio, based on current listings on Migrate Mate as of November 2026. Demand is especially strong in SaaS and enterprise software, where account retention and expansion have become board-level priorities.
How many director of account management jobs are remote?
About 100% of director of account management openings are fully remote or hybrid as of November 2026, reflecting how much client relationship work has shifted to digital channels. Roles focused on enterprise renewals and strategic account planning tend to offer the most remote flexibility, while positions requiring frequent on-site executive meetings are more likely to be hybrid or office-based.
How do you become a director of account management?
Most directors of account management move up from senior account manager or account management team lead roles after consistently hitting retention and expansion targets. Building credibility requires owning a measurable book of business, then stepping into people management by mentoring junior reps or leading a pod. Demonstrating cross-functional influence, particularly the ability to align product and sales around customer outcomes, is what typically triggers a promotion or attracts director-level offers externally.
Can you get hired as a director of account management without prior director experience?
Yes, many candidates land their first director of account management role by making a strong internal case or targeting companies going through rapid growth. The clearest path is holding a senior account manager or team lead title while already doing director-level work, such as managing a large enterprise portfolio, running forecasting, or coaching a small team. Framing your resume around outcomes and scope rather than title closes the gap effectively.
What does the director of account management interview process look like?
The process typically starts with a recruiter screen focused on portfolio size and leadership experience, followed by a hiring manager conversation about retention strategy and team philosophy. From there, most companies run a panel with cross-functional stakeholders, often including someone from sales leadership or customer success. A final stage frequently involves a case study or presentation asking you to walk through how you would handle a specific account scenario, such as a renewal at risk or a stalled expansion.
Where can I find and apply to director of account management jobs?
You can find and apply to director of account management jobs on Migrate Mate, which lists current openings from companies across the United States. Search the listings to find roles that match your experience and target segment, then apply directly to each one that fits.
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