Director Of Account Management Jobs
Director Of Account Management jobs are open across SaaS, financial services, healthcare, and media, from senior individual contributor to VP-adjacent leadership, with specializations in enterprise accounts, renewals, and strategic partnerships. Find a role that fits from the openings below and apply directly.
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Company: Brothers Logistics
Reports To: Executive Vice President - Operations
Employment Type: Full-Time
Position Overview
Brothers Logistics is seeking an experienced Director of Account Management to lead customer relationships, improve account performance, and develop a high-performing Account Management team. This role is responsible for customer retention, account growth, service execution, profitability, and cross-functional coordination between Sales, Operations, Capacity, Finance, and leadership. The ideal candidate is a strong leader with extensive transportation or freight brokerage experience, excellent customer relationship skills, and a proven ability to improve service, grow accounts, and hold teams accountable.
Key Responsibilities
- Lead, coach, and develop the Account Management team.
- Build and maintain strong relationships with key customers.
- Serve as the escalation point for service issues and account concerns.
- Protect and grow existing customer revenue and gross profit.
- Identify opportunities to expand customer volume, lanes, and services.
- Conduct regular customer reviews and strategic account meetings.
- Monitor customer performance, including revenue, gross profit, margin, load volume, service levels, and issue resolution.
- Partner with Sales to transition new customers into Account Management.
- Establish clear 30-, 60-, and 90-day onboarding expectations for new accounts.
- Coordinate with Operations and Capacity to ensure customer expectations are met.
- Address service failures, recurring issues, and customer risks.
- Maintain accurate customer information, account plans, pricing, contacts, and service requirements.
- Partner with Finance to resolve billing, credit, and payment concerns.
- Provide account performance updates and recommendations to executive leadership.
- Improve processes, reporting, accountability, and communication across departments.
Qualifications
- 10 or more years of progressive experience in account management, logistics, transportation, freight brokerage, customer service, or a related field.
- Previous experience leading and developing an Account Management or customer-facing team.
- Strong understanding of freight brokerage and transportation operations.
- Proven ability to retain and grow customer accounts.
- Strong understanding of revenue, gross profit, margin, and account profitability.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with transportation management systems, CRM platforms, reporting tools, and Microsoft Excel.
- Bachelor’s degree preferred; equivalent industry experience will be considered.
Key Performance Measures
Success in this role will be measured by:
- Customer retention
- Account growth
- Revenue and gross profit performance
- Margin improvement
- Customer service performance
- Issue-resolution time
- New-account onboarding
- Team performance and development
- Accuracy of account documentation
- Customer satisfaction
Leadership Expectations
The Director of Account Management must be proactive, accountable, customer-focused, and financially responsible. This individual should communicate clearly, address issues quickly, develop team members, and build processes that support continued company growth.
Brothers Logistics, LLC is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law. Qualified applicants with criminal histories will be considered in a manner consistent with applicable law and the requirements of the position.
Pay: $85,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
Director Of Account Management Jobs by Experience Level
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Find JobsDirector Of Account Management Job Market
Who's Hiring
Top Industries Hiring
- Fintech
- Technology & Software
What Employers Look For
The qualifications that appear most often in director of account management jobs.
- 5 or more years of account management or customer success experience, including team leadership
- Demonstrated ability to manage and grow a multi-million-dollar book of business
- Proficiency with CRM platforms such as Salesforce or HubSpot for pipeline and renewal tracking
- Experience conducting executive business reviews and presenting to C-suite stakeholders
- Strong cross-functional collaboration skills across sales, product, and customer success teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Director Of Account Management Job Search
Quantify retention and expansion metrics
Hiring managers for director of account management roles expect hard numbers. Lead your resume with net revenue retention rates, expansion ARR percentages, and portfolio size by contract value, not just headcount managed or tenure length.
Tailor your story to the segment
Enterprise, mid-market, and SMB account management are treated as distinct disciplines. Read each job description for the customer segment, then reframe your experience to match that motion, down to the deal sizes and renewal cycles you handled.
Apply early to roles that fit
Migrate Mate lists director of account management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show cross-functional influence on your resume
Directors of account management are expected to align sales, customer success, and product. Highlight moments where you drove QBR strategy, influenced roadmap decisions, or resolved escalations by coordinating across departments rather than acting alone.
Prepare a portfolio of account growth narratives
Before interviews, build two or three concise case studies covering an at-risk account you saved, a flat account you expanded, and a complex renewal you closed. Specific timelines and outcomes make these far more credible than general statements.
Negotiate scope not just base in offers
When you reach the offer stage, ask about portfolio size, team headcount, and quota attainment history alongside compensation. A director of account management role with an unrealistic book of business or thin support structure is a retention risk worth understanding upfront.
Director Of Account Management Jobs: Frequently Asked Questions
Which companies are hiring the most director of account managements?
The companies hiring the most director of account managements right now include Synopsys, Frontier Direct Care, and BOND, with the largest share of openings in Florida, Texas, and California, based on current listings on Migrate Mate as of August 2026. Demand is especially strong in SaaS and enterprise software, where account retention and expansion have become board-level priorities.
How many director of account management jobs are remote?
About 67% of director of account management openings are fully remote or hybrid as of August 2026, reflecting how much client relationship work has shifted to digital channels. Roles focused on enterprise renewals and strategic account planning tend to offer the most remote flexibility, while positions requiring frequent on-site executive meetings are more likely to be hybrid or office-based.
How do you become a director of account management?
Most directors of account management move up from senior account manager or account management team lead roles after consistently hitting retention and expansion targets. Building credibility requires owning a measurable book of business, then stepping into people management by mentoring junior reps or leading a pod. Demonstrating cross-functional influence, particularly the ability to align product and sales around customer outcomes, is what typically triggers a promotion or attracts director-level offers externally.
Can you get hired as a director of account management without prior director experience?
Yes, many candidates land their first director of account management role by making a strong internal case or targeting companies going through rapid growth. The clearest path is holding a senior account manager or team lead title while already doing director-level work, such as managing a large enterprise portfolio, running forecasting, or coaching a small team. Framing your resume around outcomes and scope rather than title closes the gap effectively.
What does the director of account management interview process look like?
The process typically starts with a recruiter screen focused on portfolio size and leadership experience, followed by a hiring manager conversation about retention strategy and team philosophy. From there, most companies run a panel with cross-functional stakeholders, often including someone from sales leadership or customer success. A final stage frequently involves a case study or presentation asking you to walk through how you would handle a specific account scenario, such as a renewal at risk or a stalled expansion.
Where can I find and apply to director of account management jobs?
You can find and apply to director of account management jobs on Migrate Mate, which lists current openings from companies across the United States. Search the listings to find roles that match your experience and target segment, then apply directly to each one that fits.
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