Director of Business Services Jobs
Director of Business Services jobs are open across healthcare, higher education, government, and nonprofit sectors, covering specializations in operations management, contract administration, and financial oversight, from senior manager to executive director level. See the openings below and apply to the ones that match your experience.
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Showing 5 of 11+ Director of Business Services jobs
Position
At Louis Vuitton, we believe operational excellence is essential to delivering client experiences as exceptional as our products. We are seeking a strategic, analytical, and highly collaborative Director of Business Performance to join our Client Services organization. In this role, you will lead the performance strategy for Client Service Operations, using advanced analytics, financial planning, and business insights to drive decision-making, optimize service delivery, and support continuous improvement across the business.
As Director of Business Performance, Client Services, you will play a critical role in shaping the future of Client Services by identifying opportunities for operational efficiency, risk management, and commercial impact. You will partner closely with cross-functional stakeholders across Client Development, Finance, Commercial Operations, Omni-channel teams, and Louis Vuitton Paris Headquarters to ensure a holistic view of performance and to help deliver an exceptional client experience at every touchpoint.
Job responsibilities
As the Director of Business Performance, Client Services, your key responsibilities will include:
- Strategic Analytics & Performance Leadership: Lead the development and implementation of a comprehensive operations analytics framework to monitor business performance, support decision-making, and drive continuous improvement. Establish and manage key performance indicators, dashboards, and reporting tools that serve as a single source of truth across the organization.
- Business Insights & Forecasting: Leverage complex data, predictive analytics, and performance trends to identify opportunities, anticipate future outcomes, and provide strategic recommendations that improve operational effectiveness and business results. Partner with workforce planning to validate staffing models and evaluate service delivery proposals.
- Operational Excellence: Ensure the business achieves key performance indicators including service levels, handle rates, sales targets, and expense management. Continuously assess operational performance and recommend solutions that enhance efficiency, quality, and the client experience.
- Stakeholder Engagement: Build strong partnerships with senior leaders across Client Development, Client Services, Finance, Commercial Operations, and Omni-channel functions to provide actionable insights and influence strategic priorities. Serve as a key liaison with Louis Vuitton Paris Headquarters to communicate local business ambitions and support the operating model for the Americas Zone.
- Commercial Partnership: Collaborate with retail and digital partners to establish an information-sharing ecosystem that identifies emerging trends, supports commercial opportunities, and strengthens cross-functional alignment.
- Budget Oversight: Oversee the call center operating budget across all allocated line items, ensuring accurate tracking, fiscal compliance, and cost-efficient service levels. Partner with Finance to deliver monthly forecasts and proactively identify capital, operational, and headcount needs or savings opportunities.
Profile
This is an exceptional opportunity for a strategic and results-driven leader who is passionate about client experience, business performance, and operational excellence. The ideal candidate brings deep analytical expertise, strong financial and commercial acumen, and a proven ability to influence cross-functional stakeholders in a fast-paced environment.
The ideal candidate will offer:
- Education: A bachelor’s degree in a quantitative field such as STEM, Data Analytics, Operations Management, Business Administration, or a closely related discipline.
- Experience: 10+ years of experience leading business performance, operations analytics, or strategic planning in high-velocity, short-implementation environments such as e-commerce, retail, or digital services.
- Leadership Skills: Proven success leading cross-functional teams, managing complex initiatives, and building and motivating high-performing teams through change.
- Analytical Expertise: Strong experience in business forecasting, capacity modeling, cost optimization, and performance management, with the ability to translate complex data into clear operational insights and strategic recommendations.
- Technical Proficiency: Advanced analytical fluency and expertise with business intelligence and reporting tools such as Power BI, Salesforce, or equivalent platforms.
- Communication & Influence: Excellent stakeholder management, communication, and influencing skills, with the ability to engage effectively across functions and seniority levels.
- Business Acumen: Deep understanding of core contact center KPIs and strategies to optimize output, agent performance, and cost efficiency while maintaining an exceptional client experience.
- Mindset: A proactive, innovative, and adaptable approach, with strong problem-solving and decision-making skills and a passion for operational excellence and continuous improvement.
- Industry Exposure: Experience in a contact center and/or luxury retail environment is preferred, but not required.
Additional information
The selected candidate will be offered a salary range of $165,000–$185,000 per year and will be eligible for a comprehensive benefits package, unparalleled career development opportunities locally and globally, and industry-leading training designed to provide deep insight into the luxury and retail environment.
LOUIS VUITTON
MAISON
Position
At Louis Vuitton, we believe operational excellence is essential to delivering client experiences as exceptional as our products. We are seeking a strategic, analytical, and highly collaborative Director of Business Performance to join our Client Services organization. In this role, you will lead the performance strategy for Client Service Operations, using advanced analytics, financial planning, and business insights to drive decision-making, optimize service delivery, and support continuous improvement across the business.
As Director of Business Performance, Client Services, you will play a critical role in shaping the future of Client Services by identifying opportunities for operational efficiency, risk management, and commercial impact. You will partner closely with cross-functional stakeholders across Client Development, Finance, Commercial Operations, Omni-channel teams, and Louis Vuitton Paris Headquarters to ensure a holistic view of performance and to help deliver an exceptional client experience at every touchpoint.
Job responsibilities
As the Director of Business Performance, Client Services, your key responsibilities will include:
- Strategic Analytics & Performance Leadership: Lead the development and implementation of a comprehensive operations analytics framework to monitor business performance, support decision-making, and drive continuous improvement. Establish and manage key performance indicators, dashboards, and reporting tools that serve as a single source of truth across the organization.
- Business Insights & Forecasting: Leverage complex data, predictive analytics, and performance trends to identify opportunities, anticipate future outcomes, and provide strategic recommendations that improve operational effectiveness and business results. Partner with workforce planning to validate staffing models and evaluate service delivery proposals.
- Operational Excellence: Ensure the business achieves key performance indicators including service levels, handle rates, sales targets, and expense management. Continuously assess operational performance and recommend solutions that enhance efficiency, quality, and the client experience.
- Stakeholder Engagement: Build strong partnerships with senior leaders across Client Development, Client Services, Finance, Commercial Operations, and Omni-channel functions to provide actionable insights and influence strategic priorities. Serve as a key liaison with Louis Vuitton Paris Headquarters to communicate local business ambitions and support the operating model for the Americas Zone.
- Commercial Partnership: Collaborate with retail and digital partners to establish an information-sharing ecosystem that identifies emerging trends, supports commercial opportunities, and strengthens cross-functional alignment.
- Budget Oversight: Oversee the call center operating budget across all allocated line items, ensuring accurate tracking, fiscal compliance, and cost-efficient service levels. Partner with Finance to deliver monthly forecasts and proactively identify capital, operational, and headcount needs or savings opportunities.
Profile
This is an exceptional opportunity for a strategic and results-driven leader who is passionate about client experience, business performance, and operational excellence. The ideal candidate brings deep analytical expertise, strong financial and commercial acumen, and a proven ability to influence cross-functional stakeholders in a fast-paced environment.
The ideal candidate will offer:
- Education: A bachelor’s degree in a quantitative field such as STEM, Data Analytics, Operations Management, Business Administration, or a closely related discipline.
- Experience: 10+ years of experience leading business performance, operations analytics, or strategic planning in high-velocity, short-implementation environments such as e-commerce, retail, or digital services.
- Leadership Skills: Proven success leading cross-functional teams, managing complex initiatives, and building and motivating high-performing teams through change.
- Analytical Expertise: Strong experience in business forecasting, capacity modeling, cost optimization, and performance management, with the ability to translate complex data into clear operational insights and strategic recommendations.
- Technical Proficiency: Advanced analytical fluency and expertise with business intelligence and reporting tools such as Power BI, Salesforce, or equivalent platforms.
- Communication & Influence: Excellent stakeholder management, communication, and influencing skills, with the ability to engage effectively across functions and seniority levels.
- Business Acumen: Deep understanding of core contact center KPIs and strategies to optimize output, agent performance, and cost efficiency while maintaining an exceptional client experience.
- Mindset: A proactive, innovative, and adaptable approach, with strong problem-solving and decision-making skills and a passion for operational excellence and continuous improvement.
- Industry Exposure: Experience in a contact center and/or luxury retail environment is preferred, but not required.
Additional information
The selected candidate will be offered a salary range of $165,000–$185,000 per year and will be eligible for a comprehensive benefits package, unparalleled career development opportunities locally and globally, and industry-leading training designed to provide deep insight into the luxury and retail environment.
LOUIS VUITTON
MAISON
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Find JobsDirector of Business Services Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in director of business services jobs.
- Bachelor's degree in business administration, public administration, or a related field
- 5 or more years of progressively responsible operations or administrative management experience
- Demonstrated experience managing multi-department or cross-functional budgets
- Proficiency with enterprise resource planning systems and financial reporting tools
- Experience with contract administration, procurement, or vendor oversight
- Knowledge of regulatory compliance requirements relevant to the employer's industry
Tips for Your Director of Business Services Job Search
Tailor your resume to sector-specific language
Healthcare and government director of business services roles use different terminology for the same work. Mirror the posting's exact phrasing for functions like revenue cycle, procurement, or facilities management so your resume clears automated screening.
Highlight cross-functional budget authority clearly
Employers want to know the dollar scope you've managed and how many departments you've coordinated. Quantify the budget size and number of units you've overseen, even if the exact figures are approximate, to signal the right level of responsibility.
Apply early to roles that fit
Migrate Mate lists director of business services openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by operational scope, not just title
Job titles vary widely: some postings say director of business operations, administrator of business services, or operations director. Search by function keywords like contract compliance, vendor management, or facility operations to surface relevant openings your title search would miss.
Prepare a case study for the operational interview
Second-round interviews for this role almost always include a scenario question about reorganizing a service function or resolving a budget overrun. Prepare one concrete example with a clear problem, your decision, and a measurable outcome you can walk through in detail.
Negotiate scope before accepting any offer
Director of business services roles differ widely in real authority, some control budgets and staff while others are advisory. Before accepting, confirm in writing which departments report to you, what your signing authority is, and whether the role has a seat at leadership meetings.
Director of Business Services Jobs: Frequently Asked Questions
Which companies are hiring the most director of business servicess?
The companies hiring the most director of business servicess right now include Greystar, Live Nation, and Louis Vuitton, with the largest share of openings in California, Texas, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Healthcare systems, public universities, and government agencies consistently represent the largest share of active postings for this role.
How do you become a director of business services?
Start by building a foundation in operations, finance, or administrative management, typically through roles like operations coordinator, business analyst, or department administrator. Progress into a manager or assistant director role where you oversee staff, budgets, and vendors. Develop fluency in regulatory compliance and cross-departmental planning, then pursue director-level openings in sectors like healthcare, education, or government where the role is most common.
Can you get hired as a director of business services without direct experience in the role?
Yes, candidates from adjacent backgrounds in finance management, operations leadership, or public administration regularly make this transition. The key is demonstrating that you've owned a budget, managed a team, and coordinated across departments, even if your title was different. Sector experience matters: a candidate with deep nonprofit operations background has a credible path into a nonprofit director of business services role without having held the exact title before.
What does the director of business services interview process look like?
Most employers run a two to three stage process. The first round is typically a phone or video screen with HR focused on your operational background and leadership scope. The second round involves the hiring manager or a panel of department heads and includes scenario questions about budget decisions, vendor disputes, or organizational restructuring. Some employers add a final presentation round where you outline a plan for a specific operational challenge.
Where can I find and apply to director of business services jobs?
You can find and apply to director of business services jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background, industry focus, and location preference, then apply directly to each one that fits.
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