Director Of Client Experience Jobs in Tennessee
Director Of Client Experience jobs in Tennessee are concentrated in Nashville, Memphis, and Knoxville, where companies like HCA Healthcare, FedEx, and Asurion maintain large corporate operations and customer-facing teams. Demand is strongest for leaders who specialize in customer success strategy, enterprise account management, and cross-functional service operations, with openings ranging from senior director to C-suite adjacent roles. Tennessee's healthcare, logistics, and technology services sectors are among the most active markets for this leadership position. See the openings below and apply to the ones that match your experience.
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Showing 5 of 120+ Director Of Client Experience jobs
Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive business. Family-owned and operated to this day, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service.
Now nearly 2000 strong, our team members are the best in the business, so we also continue raising the bar as an employer of choice! We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and a focus on life balance!
POSITION OVERVIEW
Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service!
A CLOSER LOOK UNDER THE HOOD
Service Managers are pivotal to successful day-to-day operations and leadership of each of our locations. Below are the primary responsibilities to help you get a feel for a "day in the life."
- Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination.
- Monitors and manages the workflow in service bays and keep sales staff informed on wait times.
- Facilitates clear and consistent communication between the shop and customers.
- Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed.
- Promotes a safe work environment and ensures all safety policies are followed.
- Meets or exceeds Tire Discounters performance standards for quality and speed of service.
- Drives customer satisfaction and continually reinforces that the customer is our highest priority!
- Promotes company culture of cooperation and collaboration among all team members.
- Partners with sales staff as needed to assist customers and help with other tasks.
CAREER TRACK
No "dead-ends" here, as we offer clear paths for advancement for strong performers interested in growing in their career! There are multiple paths to success, but below is just one example of the potential career path for a Service Manager.
Service Manager->General Manager->Regional Manager
COMPENSATION PLAN
Pay: $50,000 - $80,000+ Effective Rate
Our Service Managers have earning potential of $80,000+ annually with base hourly rate, overtime, monthly SPIFFs and monthly bonus opportunities factored in.
WHY CHOOSE TIRE DISCOUNTERS?
We realize the company you chose to work for is a big decision, and you have options. Below are some of the top reasons to consider building your career with us!
- Get In Your Groove- Whether in our stores or our home office, there are a variety of roads to success at Tire Discounters.
- Take the Wheel- As we continue to grow, so will the many career opportunities for our team members.
- Accelerate Growth - We provide outstanding opportunities to build your professional skill set, including fully paid ASE training and a generous tool discount program for Service Technicians.
- Find Alignment- We know solid compensation and benefits programs are vitally important to you and your family.
- Roll Together - At Tire Discounters, you'll roll with the best team in the business, great people who genuinely care and support each other.
COMMITMENT TO DIVERSITY AND INCLUSION
Tire Discounters is fully committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. An individual's race, color, sex, religion, national origin, marital status, sexual orientation, age, disability, veteran status, are never a factor in any employment-related practice or policy, including recruitment, hiring, training, compensation, promotion, and discipline.
THE "NUTS AND BOLTS" NECESSARY FOR SUCCESS
- Previous mechanic experience or experience working in automotive service and repair. (ASE Certifications are preferred but not required) Prior management/supervisory experience
- - effective at coaching, motivating and leading teams.
- Excellent communication and customer service skills.
- Great organization and multi-tasking capabilities.
- Strong work ethic, drive and goal orientation.
- Must have and maintain a valid driver's license
- Availability to work Saturdays.
- Authorized to work in the USA and at least 18 years of age.
- We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.
Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive business. Family-owned and operated to this day, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service.
Now nearly 2000 strong, our team members are the best in the business, so we also continue raising the bar as an employer of choice! We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and a focus on life balance!
POSITION OVERVIEW
Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service!
A CLOSER LOOK UNDER THE HOOD
Service Managers are pivotal to successful day-to-day operations and leadership of each of our locations. Below are the primary responsibilities to help you get a feel for a "day in the life."
- Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination.
- Monitors and manages the workflow in service bays and keep sales staff informed on wait times.
- Facilitates clear and consistent communication between the shop and customers.
- Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed.
- Promotes a safe work environment and ensures all safety policies are followed.
- Meets or exceeds Tire Discounters performance standards for quality and speed of service.
- Drives customer satisfaction and continually reinforces that the customer is our highest priority!
- Promotes company culture of cooperation and collaboration among all team members.
- Partners with sales staff as needed to assist customers and help with other tasks.
CAREER TRACK
No "dead-ends" here, as we offer clear paths for advancement for strong performers interested in growing in their career! There are multiple paths to success, but below is just one example of the potential career path for a Service Manager.
Service Manager->General Manager->Regional Manager
COMPENSATION PLAN
Pay: $50,000 - $80,000+ Effective Rate
Our Service Managers have earning potential of $80,000+ annually with base hourly rate, overtime, monthly SPIFFs and monthly bonus opportunities factored in.
WHY CHOOSE TIRE DISCOUNTERS?
We realize the company you chose to work for is a big decision, and you have options. Below are some of the top reasons to consider building your career with us!
- Get In Your Groove- Whether in our stores or our home office, there are a variety of roads to success at Tire Discounters.
- Take the Wheel- As we continue to grow, so will the many career opportunities for our team members.
- Accelerate Growth - We provide outstanding opportunities to build your professional skill set, including fully paid ASE training and a generous tool discount program for Service Technicians.
- Find Alignment- We know solid compensation and benefits programs are vitally important to you and your family.
- Roll Together - At Tire Discounters, you'll roll with the best team in the business, great people who genuinely care and support each other.
COMMITMENT TO DIVERSITY AND INCLUSION
Tire Discounters is fully committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. An individual's race, color, sex, religion, national origin, marital status, sexual orientation, age, disability, veteran status, are never a factor in any employment-related practice or policy, including recruitment, hiring, training, compensation, promotion, and discipline.
THE "NUTS AND BOLTS" NECESSARY FOR SUCCESS
- Previous mechanic experience or experience working in automotive service and repair. (ASE Certifications are preferred but not required) Prior management/supervisory experience
- - effective at coaching, motivating and leading teams.
- Excellent communication and customer service skills.
- Great organization and multi-tasking capabilities.
- Strong work ethic, drive and goal orientation.
- Must have and maintain a valid driver's license
- Availability to work Saturdays.
- Authorized to work in the USA and at least 18 years of age.
- We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.
See All 120+ Director Of Client Experience Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsDirector Of Client Experience Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Director Of Client Experience Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
- Tire Discounters31
- Ulta3
- Amcor3
- Best Buy3
- Erlanger3
Top Industries Hiring
- Retail
- Healthcare & Medical Services
- Education
- Automotive
- Medical Devices
What Tennessee Employers Look For
The qualifications that appear most often in director of client experience jobs across Tennessee.
- Bachelor's degree in business, communications, or a related field required
- Seven or more years of progressive customer experience or client success leadership
- Demonstrated ability to build and manage high-performing client-facing teams
- Experience with CRM platforms such as Salesforce or HubSpot in an enterprise environment
- Strong background in developing and reporting on client satisfaction and retention metrics
- Experience collaborating with sales, product, and operations teams to improve service delivery
Director Of Client Experience Jobs in Tennessee: Frequently Asked Questions
How do you become a director of client experience in Tennessee?
Most directors of client experience in Tennessee reach the role by building several years of experience in customer success, account management, or service operations, then moving into people management. Tennessee does not require a state-issued license for this role. Employers across Nashville and Memphis typically look for candidates with a bachelor's degree, a history of managing client relationships at scale, and measurable outcomes in retention or satisfaction improvement.
Which companies hire director of client experiences in Tennessee?
Tennessee director of client experience roles are posted by Tire Discounters, Ulta, and Amcor and others right now, based on current listings on Migrate Mate as of July 2026. Nashville's concentration of healthcare, insurance, and technology companies makes it the state's most consistent source of senior client experience openings.
Which Tennessee cities have the most director of client experience jobs?
Nashville, Knoxville, and Memphis account for the largest share of director of client experience openings in Tennessee. Nashville leads because of its dense headquarters economy in healthcare, financial services, and SaaS, while Memphis draws openings from logistics, distribution, and regional financial firms, and Knoxville reflects demand from its growing technology and higher-education-adjacent employer base.
Are there remote director of client experience jobs in Tennessee?
Yes, and more than many leadership roles, since strategic client experience work is largely desk-based and communication-driven. About 9% of director of client experience openings tied to Tennessee are remote or hybrid as of July 2026, reflecting how common distributed leadership has become in this function. The most fully remote positions tend to sit within SaaS, fintech, and national healthcare services companies headquartered in or operating out of Tennessee.
How can I get hired as a director of client experience in Tennessee with little or no experience?
The most realistic path is moving into a client success manager or senior account manager role first, then building toward director-level responsibility. Large Tennessee employers such as HCA Healthcare and Asurion run internal development programs that promote from within, and technology companies based in the Nashville tech corridor regularly hire senior individual contributors who show leadership potential. Building a portfolio that documents measurable improvements in customer satisfaction, churn reduction, or onboarding completion gives candidates a clear edge when applying for their first director role.
Where can I find and apply to director of client experience jobs in Tennessee?
You can find and apply to director of client experience jobs in Tennessee on Migrate Mate, which lists current openings tied to the state. Search by city or specialty to see roles that fit your background, and apply directly to the listings that match your experience and seniority level.
See All 120+ Director Of Client Experience Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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