Director Of Client Experience Jobs in Texas
Director Of Client Experience jobs in Texas are concentrated in financial services, technology, healthcare, and retail, with demand running from senior manager level up through VP and C-suite. Houston, Dallas, and Austin account for the bulk of openings, where large employers like JPMorgan Chase, Dell Technologies, and USAA have built substantial customer experience operations. Customer success leadership, voice-of-the-customer strategy, and digital service transformation are the most sought-after specialties in Texas right now. Find a role that fits below and apply directly.
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Showing 5 of 513+ Director Of Client Experience jobs
How will this role impact First Command?
Our goal in Marketing is to effectively communicate what makes First Command unique to the market we serve so that prospective clients will make First Command the first place they turn in order to plan for their financial security. The User Experience Researcher & Designer will be a key a member of the Experience Design and broader Marketing team.
In this role, you will create understanding and empathy around user needs, stated and unstated, for First Command, including designers, product managers, developers, and management. You will do so by conducting primary research, exploring the behaviors and motivations of our users through methods like field visits, surveys, usability testing, user interviews, card sorting, ethnography, and data analysis. Additionally, you will build designs and convey them along with research to stakeholders. A key metric for success in this role will be the ability to influence stakeholders.
The financial services industry is highly competitive, but we believe that First Command provides a unique value proposition for our nation’s military families and therefore must sharpen our insights so that how we approach and communicate with clients and prospects makes our value proposition relevant.
What will the employee do in this role?
- 50% Leading and mentoring researchers/designers and 50% doing the following:
- Understanding and influencing stakeholders and agile teams to improve the user experience
- Assisting with quantitative and qualitative studies for First Command. This includes consulting with the business on study objectives and methodologies, creating the project plan and timeline, survey creation and pretesting, managing any contractors, leading analysis, and writing and delivering final reports
- Assisting in facilitating workshops
- Evangelizing the importance of user research & design in all phases of software development, from concept to release
- Assisting in communicating with all of First Command the wants and needs of the client
- Collaborating with the business stakeholders, IT, other researchers, marketing, and design leaders to ensure research translates into business impact
- Assisting with strategizing research into end-to-end client journeys
- Working closely with UX and data teams and using research methodologies to discover, learn and validate needs within various market opportunities
- Creating & validating new designs through ad-hoc or formalized user feedback sessions with internal users or clients
What skills & qualifications does this employee need?
Education
- A Degree in related studies (Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, Psychology, etc.), or equivalent real-world experience
Work Experience
- 3-6 years in UX related role doing research and design
- 2-3 years managing UX researchers/designers
- Experience managing qualitative and quantitative research projects including multi-phase, multi-mode projects.
- Ability to do design work in tools such as Figma (the primary one we use)
- Familiarity with current and emerging KPI’s, benchmarks and success metrics (Net Promoter Score, Customer Satisfaction Scores, Customer Effort Score, System Usability Score, etc.)
- Experience with survey and measurement tools (Ex: Qualtrics, UserTesting.com)
- Experience turning insights in to action, with the ability to tell a compelling story about the wants and needs of our clients
Required Knowledge, Skills, and Abilities
- A passion for leading, career growth, and a strong ability to motivate others
- Caring and compassion for others including a commitment to psychological safety
- Promoting UX maturity and advocate for the value it provides the organization
- Knowledge of UX Trends
- Must be comfortable communicating with and influencing leaders at all levels
- Genuine passion for problem-solving, are comfortable with ambiguity, and rise to challenges with creativity
- Must be comfortable working closely with passionate researchers, designers, product owners, scrum masters, technologists, marketers, and data scientists that all care deeply about driving our customer experience vision
- Takes a collaborative approach to projects, continually holding the user’s perspective while balancing a diverse range of stakeholder objectives
Knowledge, Skills, and Abilities (preferred)
- Financial Services experience
- Military experience
LI-NC1
LI-Hybrid
How will this role impact First Command?
Our goal in Marketing is to effectively communicate what makes First Command unique to the market we serve so that prospective clients will make First Command the first place they turn in order to plan for their financial security. The User Experience Researcher & Designer will be a key a member of the Experience Design and broader Marketing team.
In this role, you will create understanding and empathy around user needs, stated and unstated, for First Command, including designers, product managers, developers, and management. You will do so by conducting primary research, exploring the behaviors and motivations of our users through methods like field visits, surveys, usability testing, user interviews, card sorting, ethnography, and data analysis. Additionally, you will build designs and convey them along with research to stakeholders. A key metric for success in this role will be the ability to influence stakeholders.
The financial services industry is highly competitive, but we believe that First Command provides a unique value proposition for our nation’s military families and therefore must sharpen our insights so that how we approach and communicate with clients and prospects makes our value proposition relevant.
What will the employee do in this role?
- 50% Leading and mentoring researchers/designers and 50% doing the following:
- Understanding and influencing stakeholders and agile teams to improve the user experience
- Assisting with quantitative and qualitative studies for First Command. This includes consulting with the business on study objectives and methodologies, creating the project plan and timeline, survey creation and pretesting, managing any contractors, leading analysis, and writing and delivering final reports
- Assisting in facilitating workshops
- Evangelizing the importance of user research & design in all phases of software development, from concept to release
- Assisting in communicating with all of First Command the wants and needs of the client
- Collaborating with the business stakeholders, IT, other researchers, marketing, and design leaders to ensure research translates into business impact
- Assisting with strategizing research into end-to-end client journeys
- Working closely with UX and data teams and using research methodologies to discover, learn and validate needs within various market opportunities
- Creating & validating new designs through ad-hoc or formalized user feedback sessions with internal users or clients
What skills & qualifications does this employee need?
Education
- A Degree in related studies (Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, Psychology, etc.), or equivalent real-world experience
Work Experience
- 3-6 years in UX related role doing research and design
- 2-3 years managing UX researchers/designers
- Experience managing qualitative and quantitative research projects including multi-phase, multi-mode projects.
- Ability to do design work in tools such as Figma (the primary one we use)
- Familiarity with current and emerging KPI’s, benchmarks and success metrics (Net Promoter Score, Customer Satisfaction Scores, Customer Effort Score, System Usability Score, etc.)
- Experience with survey and measurement tools (Ex: Qualtrics, UserTesting.com)
- Experience turning insights in to action, with the ability to tell a compelling story about the wants and needs of our clients
Required Knowledge, Skills, and Abilities
- A passion for leading, career growth, and a strong ability to motivate others
- Caring and compassion for others including a commitment to psychological safety
- Promoting UX maturity and advocate for the value it provides the organization
- Knowledge of UX Trends
- Must be comfortable communicating with and influencing leaders at all levels
- Genuine passion for problem-solving, are comfortable with ambiguity, and rise to challenges with creativity
- Must be comfortable working closely with passionate researchers, designers, product owners, scrum masters, technologists, marketers, and data scientists that all care deeply about driving our customer experience vision
- Takes a collaborative approach to projects, continually holding the user’s perspective while balancing a diverse range of stakeholder objectives
Knowledge, Skills, and Abilities (preferred)
- Financial Services experience
- Military experience
LI-NC1
LI-Hybrid
See All 513+ Director Of Client Experience Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsDirector Of Client Experience Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Director Of Client Experience Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Michaels17
- Huntington Bank16
- Tesla14
- JPMorganChase12
- Apple7
Top Industries Hiring
- Retail16
- Technology & Software13
- Electronics & Hardware10
- Banking & Financial Services10
- Investment & Asset Management9
What Texas Employers Look For
The qualifications that appear most often in director of client experience jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Seven or more years of progressive customer experience or client services leadership experience
- Demonstrated ability to lead cross-functional teams and manage enterprise client relationships
- Proficiency with CRM platforms such as Salesforce or HubSpot and CX analytics tools
- Experience building and monitoring NPS, CSAT, or other customer satisfaction frameworks
- Strong executive communication skills with a record of presenting to senior leadership
Director Of Client Experience Jobs in Texas: Frequently Asked Questions
How do you become a director of client experience in Texas?
Most directors of client experience in Texas move into the role after building several years of experience in customer success, account management, or service operations. Texas does not require a state-issued license for this role. Employers typically expect a bachelor's degree in business or a related field, though an MBA is common among candidates hired at larger Texas companies. Building expertise in CX platforms, data analysis, and team leadership will strengthen your candidacy significantly.
Which companies hire director of client experiences in Texas?
Employers hiring director of client experiences in Texas right now include Michaels, Huntington Bank, and Tesla, based on current listings on Migrate Mate as of July 2026. Texas's dense concentration of financial services firms, health systems, and technology companies means openings appear across a wide range of industries and company sizes throughout the state.
Which Texas cities have the most director of client experience jobs?
Austin, Houston, and Dallas have the most director of client experience openings in Texas. Dallas and Houston anchor the market because of their large financial services, healthcare, and corporate headquarters presence, while Austin's fast-growing technology sector drives consistent demand for customer experience leadership there.
Are there remote director of client experience jobs in Texas?
Yes, and more than most fields, since the role is primarily strategic and communication-driven rather than on-site. About 27% of director of client experience openings tied to Texas are remote or hybrid as of July 2026, reflecting how broadly Texas employers have adopted flexible work for leadership roles. Strategy, program oversight, and executive reporting functions are the parts of the job most commonly performed remotely.
How can I get hired as a director of client experience in Texas with little or no experience?
The most realistic path is moving into a customer success manager or client services team lead role first, then building toward a director title from within. Large Texas employers in financial services and healthcare, including major health systems and regional banks across Houston and Dallas, regularly promote internally from senior individual contributor roles. Earning a Certified Customer Experience Professional designation strengthens your profile, and building a portfolio of measurable outcomes like retention improvements or satisfaction score gains will matter more than tenure to most Texas hiring teams.
Where can I find and apply to director of client experience jobs in Texas?
You can find and apply to director of client experience jobs in Texas on Migrate Mate, which lists current Texas openings across industries and metros. Find roles that fit your background and apply directly to the employers posting them.
See All 513+ Director Of Client Experience Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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