Director Of Client Experience Jobs in Dallas, TX
Director Of Client Experience jobs in Dallas are concentrated in Uptown, the Platinum Corridor along LBJ Freeway, and Downtown, driven by demand across financial services, healthcare technology, and hospitality. Employers currently hiring include Creatunity, Huntington Bank, and Kyndryl. See the openings below and apply to the ones that match your experience.
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Showing 5 of 67+ Director Of Client Experience jobs
General Information
Job Description
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As part of the Guest Services team within the Rooms Division, you will work closely with the Assistant Director of Clienteling and collaborate across departments such as Concierge, Housekeeping, Engineering, and Sales. This role plays a central part in delivering seamless guest experiences while partnering with senior management to enhance service for high-profile and VIP guests.
YOUR ROLE
As Clienteling Manager / Guest Experience Manager, you will serve as an ambassador of the hotel and a representative of senior leadership, elevating the guest journey both on and off property. You will build meaningful relationships with guests, anticipate their needs, and deliver personalized, memorable experiences that reflect the highest standards of luxury hospitality. Your role is essential in ensuring operational excellence, guest recognition, and service recovery, while contributing to the overall success of the Rooms Division and broader property.
HOW YOU’LL MAKE THE PLACE
- Act as a key ambassador for the hotel, building and maintaining relationships with high-profile guests and ensuring exceptional experiences throughout their stay
- Anticipate guest needs through pre-arrival engagement, personalized itineraries, and seamless coordination with internal teams
- Oversee guest recognition initiatives, ensuring amenities, special touches, and personalized services are executed to the highest standards
- Serve as the primary point of contact for VIP guests, managing arrivals, departures, and in-stay experiences with precision and care
- Collaborate with Concierge and other departments to curate bespoke itineraries and unique on- and off-property experiences
- Lead service recovery efforts to ensure all guest concerns are resolved promptly and no guest departs without appropriate resolution
COULD THIS BE YOU?
- You are a natural relationship builder with exceptional guest engagement and communication skills
- You bring strong organizational capabilities and thrive in a fast-paced, detail-oriented environment
- You are proactive and intuitive, with the ability to anticipate needs and deliver personalized solutions
- You have experience with luxury hospitality systems such as OPERA, Knowcross, Alice, Glowing, Birchstreet, or TrustYou
- You demonstrate commercial awareness with the ability to upsell rooms and experiences
- You are fluent in English, with additional languages considered an asset
OUR BENEFITS
As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.About Us
One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek® retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.
General Information
Job Description
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As part of the Guest Services team within the Rooms Division, you will work closely with the Assistant Director of Clienteling and collaborate across departments such as Concierge, Housekeeping, Engineering, and Sales. This role plays a central part in delivering seamless guest experiences while partnering with senior management to enhance service for high-profile and VIP guests.
YOUR ROLE
As Clienteling Manager / Guest Experience Manager, you will serve as an ambassador of the hotel and a representative of senior leadership, elevating the guest journey both on and off property. You will build meaningful relationships with guests, anticipate their needs, and deliver personalized, memorable experiences that reflect the highest standards of luxury hospitality. Your role is essential in ensuring operational excellence, guest recognition, and service recovery, while contributing to the overall success of the Rooms Division and broader property.
HOW YOU’LL MAKE THE PLACE
- Act as a key ambassador for the hotel, building and maintaining relationships with high-profile guests and ensuring exceptional experiences throughout their stay
- Anticipate guest needs through pre-arrival engagement, personalized itineraries, and seamless coordination with internal teams
- Oversee guest recognition initiatives, ensuring amenities, special touches, and personalized services are executed to the highest standards
- Serve as the primary point of contact for VIP guests, managing arrivals, departures, and in-stay experiences with precision and care
- Collaborate with Concierge and other departments to curate bespoke itineraries and unique on- and off-property experiences
- Lead service recovery efforts to ensure all guest concerns are resolved promptly and no guest departs without appropriate resolution
COULD THIS BE YOU?
- You are a natural relationship builder with exceptional guest engagement and communication skills
- You bring strong organizational capabilities and thrive in a fast-paced, detail-oriented environment
- You are proactive and intuitive, with the ability to anticipate needs and deliver personalized solutions
- You have experience with luxury hospitality systems such as OPERA, Knowcross, Alice, Glowing, Birchstreet, or TrustYou
- You demonstrate commercial awareness with the ability to upsell rooms and experiences
- You are fluent in English, with additional languages considered an asset
OUR BENEFITS
As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.About Us
One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek® retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.
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Find JobsDirector Of Client Experience Job Market in Dallas
Who's Hiring
Top Industries Hiring
- Retail
- Automotive
- Technology & Software
- Healthcare & Medical Services
- Electronics & Hardware
Director Of Client Experience Jobs in Dallas: Frequently Asked Questions
How do I get a director of client experience job in Dallas?
Focus your search on Dallas's financial services firms in Uptown, health tech companies along the Platinum Corridor, and the hospitality and retail headquarters concentrated Downtown and in Las Colinas. Candidates who stand out typically bring cross-functional leadership experience, a measurable record of improving client retention or satisfaction scores, and familiarity with the enterprise tools common in Dallas's large corporate environments. Networking through local business groups like the Dallas Regional Chamber strengthens visibility with employers who hire for these senior roles.
Which companies hire director of client experiences in Dallas?
Companies currently hiring director of client experiences in Dallas include Creatunity, Huntington Bank, and Kyndryl, per current listings on Migrate Mate as of July 2026. Dallas's mix of Fortune 500 headquarters, regional financial institutions, and fast-growing healthcare technology firms makes it one of the more active markets in Texas for senior client experience leadership roles.
Are there remote director of client experience jobs in Dallas?
Yes, though with limits, since director of client experience roles often require in-person collaboration with executive teams and client-facing staff. About 50% of director of client experience openings tied to Dallas are remote or hybrid as of July 2026, with flexibility most common in technology-focused companies and SaaS firms operating out of the Platinum Corridor and Uptown districts.
How can I get a director of client experience job in Dallas with little or no experience?
The most realistic path is moving into a senior client success manager or customer experience manager role at one of Dallas's mid-size technology companies or regional banks, which frequently promote from within. Employers in the Uptown financial services cluster and healthcare IT firms along the Platinum Corridor regularly hire associate-level client experience professionals who build toward director-level responsibilities. Earning a certification in customer experience management and gaining exposure to Salesforce or similar CRM platforms used widely across Dallas employers can accelerate that progression.
Which industries hire the most director of client experiences in Dallas?
Dallas director of client experience roles concentrate in Retail, Automotive, and Technology & Software, based on current listings on Migrate Mate as of July 2026. Dallas's status as a headquarters city for major financial, healthcare, and logistics companies creates sustained demand for senior leaders who can own the client relationship at scale across large, complex organizations.
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