Director Of Client Experience Jobs in Arlington, VA
Director Of Client Experience jobs in Arlington, Virginia are concentrated in Rosslyn, Ballston, and Crystal City across federal contracting, technology services, and professional associations, with employers including Amazon, Team Carney, and Arcetyp actively hiring. Demand is strong and consistent given Arlington's dense corridor of government-adjacent and corporate tenants. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 24+ Director Of Client Experience jobs
DESCRIPTION
As a Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines (e.g. media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.
You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our Customers' advocate and influence their experience on Amazon!
Key job responsibilities
- Ownership of large-scale continuous monitoring survey mechanisms (e.g. NPS, CSAT)
- Manage Ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience
- Study Management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
- Stakeholder Management: build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers' experience
- Team: support hiring and on-boarding of new team members and contribute to our high-performing culture
- Demonstrated passion for continuously improving the customer experience
- Experience influencing and earning the trust of stakeholders, and driving business teams to take action
- Significant creativity paired with excellent business judgment
- Strong sense of urgency and commitment to delivering results
- Self-starter and independent thinker who follows up on responsibilities in a timely manner while also being a strong team player
- Proactive problem solver who anticipates next steps and drives solutions forward
- Excellent analytical capability
- Flexibility and a track record of delivering results in a fast-paced, highly ambiguous work environment
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions, dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision Experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
BASIC QUALIFICATIONS
- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
PREFERRED QUALIFICATIONS
- Experience delivering complex, data-driven recommendations to senior leaders
- Experience working across functional teams and senior stakeholders
- Knowledge of key customer experience metrics and methodology (e.g., NPS)
- Experience in areas such as market research, statistics, finance or qualitative/quantitative research
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 116,300.00 - 160,000.00 USD annually
DESCRIPTION
As a Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines (e.g. media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.
You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our Customers' advocate and influence their experience on Amazon!
Key job responsibilities
- Ownership of large-scale continuous monitoring survey mechanisms (e.g. NPS, CSAT)
- Manage Ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience
- Study Management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
- Stakeholder Management: build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers' experience
- Team: support hiring and on-boarding of new team members and contribute to our high-performing culture
- Demonstrated passion for continuously improving the customer experience
- Experience influencing and earning the trust of stakeholders, and driving business teams to take action
- Significant creativity paired with excellent business judgment
- Strong sense of urgency and commitment to delivering results
- Self-starter and independent thinker who follows up on responsibilities in a timely manner while also being a strong team player
- Proactive problem solver who anticipates next steps and drives solutions forward
- Excellent analytical capability
- Flexibility and a track record of delivering results in a fast-paced, highly ambiguous work environment
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions, dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision Experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
BASIC QUALIFICATIONS
- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
PREFERRED QUALIFICATIONS
- Experience delivering complex, data-driven recommendations to senior leaders
- Experience working across functional teams and senior stakeholders
- Knowledge of key customer experience metrics and methodology (e.g., NPS)
- Experience in areas such as market research, statistics, finance or qualitative/quantitative research
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 116,300.00 - 160,000.00 USD annually
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Find JobsDirector Of Client Experience Job Market in Arlington
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
- Manufacturing
- Food & Beverage
Director Of Client Experience Jobs in Arlington: Frequently Asked Questions
How do I get a director of client experience job in Arlington?
Focus your search on Arlington's federal contracting firms, technology services companies, and professional associations clustered in Rosslyn and Ballston, as these sectors drive the bulk of local demand. Candidates who can demonstrate experience managing enterprise or government client accounts stand out here. Building relationships with firms in the Pentagon City and Crystal City corridors, where client-facing leadership roles are common, also gives you a practical edge in this market.
Which companies hire director of client experiences in Arlington?
Companies currently hiring director of client experiences in Arlington include Amazon, Team Carney, and Arcetyp, per current listings on Migrate Mate as of July 2026. Arlington's employer mix skews heavily toward defense contractors, consulting firms, and technology services providers that maintain large client portfolios tied to federal agencies.
Are there remote director of client experience jobs in Arlington?
Yes, though availability depends on the employer type, since client experience leadership roles often require in-person engagement with key accounts. About 31% of director of client experience openings tied to Arlington are remote or hybrid as of July 2026, with the remote options most common at technology services and SaaS-adjacent firms rather than traditional government contractors.
How can I get a director of client experience job in Arlington with little or no experience?
The most realistic entry path in Arlington is moving laterally from a client success manager or account manager role within a federal contracting or consulting firm, where promotion to director level follows demonstrated account retention results. Arlington-area professional associations and mid-size technology services companies frequently hire senior individual contributors they develop into leadership. Volunteering for client escalation ownership and cross-functional project leadership within your current organization is what typically converts an individual contributor role into a director candidacy here.
Which industries hire the most director of client experiences in Arlington?
The sectors hiring the most director of client experiences in Arlington are Technology & Software, Retail, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of July 2026. Arlington's proximity to federal agencies and the Pentagon drives outsized demand from government contractors and management consulting firms that require experienced client leadership to manage complex, multi-year government and commercial accounts.
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