Director Of Client Experience Jobs in McLean, VA
Director Of Client Experience jobs in McLean, Virginia are concentrated in the Tysons Corner corridor, downtown McLean, and the Beltway business parks, with steady demand from financial services, government contracting, and technology firms. Employers hiring right now include Capital One, Information Technology Senior Management Forum, and MITRE. See the openings below and apply to the ones that match your experience.
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Showing 5 of 32+ Director Of Client Experience jobs
Posted Date
7/08/2026
Description
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
The Consumer & Developer Experience (CDX) organization builds the foundational technologies that power our end-to-end customer journey. Within this organization, our Marketing, Messaging & Personalization team owns the core, cross-cutting capabilities that intelligently drive and optimize every individual customer interaction. Alongside them, the Experience Platforms team ensures the absolute quality, consistency, and analytical depth of our customer-facing digital channels and communication delivery systems. Together, these teams fuse advanced data, AI, and robust front-end engineering to deliver seamless digital experiences. Joining this group means helping shape the modern, scalable platform ecosystem that directly impacts how millions of users connect with our brand.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
?
Basic Qualifications:
-
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
OR
- Bachelor's degree in any field and 3 years of Product Management experience
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
- Familiarity with marketing technologies, content systems, or CMS systems
?
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product ManagementMcLean, VA: $164,800 - $188,100 for Manager, Product Management; $200,700 - $229,100 for Sr. Mgr, Product Management
New York, NY: $179,700 - $205,100 for Manager, Product Management; $219,000 - $249,900 for Sr. Mgr, Product Management
Richmond, VA: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management
Riverwoods, IL: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Manager, Product Management - Consumer Experience / MarTechProduct Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
The Consumer & Developer Experience (CDX) organization builds the foundational technologies that power our end-to-end customer journey. Within this organization, our Marketing, Messaging & Personalization team owns the core, cross-cutting capabilities that intelligently drive and optimize every individual customer interaction. Alongside them, the Experience Platforms team ensures the absolute quality, consistency, and analytical depth of our customer-facing digital channels and communication delivery systems. Together, these teams fuse advanced data, AI, and robust front-end engineering to deliver seamless digital experiences. Joining this group means helping shape the modern, scalable platform ecosystem that directly impacts how millions of users connect with our brand.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
?
Basic Qualifications:
-
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
OR
- Bachelor's degree in any field and 3 years of Product Management experience
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
- Familiarity with marketing technologies, content systems, or CMS systems
?
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product ManagementMcLean, VA: $164,800 - $188,100 for Manager, Product Management; $200,700 - $229,100 for Sr. Mgr, Product Management
New York, NY: $179,700 - $205,100 for Manager, Product Management; $219,000 - $249,900 for Sr. Mgr, Product Management
Richmond, VA: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management
Riverwoods, IL: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Salary
149,800.00 - 171,000.00 Annual
Type
Full-time
Posted Date
7/08/2026
Description
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
The Consumer & Developer Experience (CDX) organization builds the foundational technologies that power our end-to-end customer journey. Within this organization, our Marketing, Messaging & Personalization team owns the core, cross-cutting capabilities that intelligently drive and optimize every individual customer interaction. Alongside them, the Experience Platforms team ensures the absolute quality, consistency, and analytical depth of our customer-facing digital channels and communication delivery systems. Together, these teams fuse advanced data, AI, and robust front-end engineering to deliver seamless digital experiences. Joining this group means helping shape the modern, scalable platform ecosystem that directly impacts how millions of users connect with our brand.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
?
Basic Qualifications:
-
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
OR
- Bachelor's degree in any field and 3 years of Product Management experience
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
- Familiarity with marketing technologies, content systems, or CMS systems
?
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product ManagementMcLean, VA: $164,800 - $188,100 for Manager, Product Management; $200,700 - $229,100 for Sr. Mgr, Product Management
New York, NY: $179,700 - $205,100 for Manager, Product Management; $219,000 - $249,900 for Sr. Mgr, Product Management
Richmond, VA: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management
Riverwoods, IL: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Manager, Product Management - Consumer Experience / MarTechProduct Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
The Consumer & Developer Experience (CDX) organization builds the foundational technologies that power our end-to-end customer journey. Within this organization, our Marketing, Messaging & Personalization team owns the core, cross-cutting capabilities that intelligently drive and optimize every individual customer interaction. Alongside them, the Experience Platforms team ensures the absolute quality, consistency, and analytical depth of our customer-facing digital channels and communication delivery systems. Together, these teams fuse advanced data, AI, and robust front-end engineering to deliver seamless digital experiences. Joining this group means helping shape the modern, scalable platform ecosystem that directly impacts how millions of users connect with our brand.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
?
Basic Qualifications:
-
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
OR
- Bachelor's degree in any field and 3 years of Product Management experience
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
- Familiarity with marketing technologies, content systems, or CMS systems
?
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product ManagementMcLean, VA: $164,800 - $188,100 for Manager, Product Management; $200,700 - $229,100 for Sr. Mgr, Product Management
New York, NY: $179,700 - $205,100 for Manager, Product Management; $219,000 - $249,900 for Sr. Mgr, Product Management
Richmond, VA: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management
Riverwoods, IL: $149,800 - $171,000 for Manager, Product Management; $182,500 - $208,300 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Salary
149,800.00 - 171,000.00 Annual
Type
Full-time
See All 32 Director Of Client Experience Jobs in McLean
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Find JobsDirector Of Client Experience Job Market in McLean
Who's Hiring
- Capital One13
- Information Technology Senior Management Forum6
- MITRE2
- Hilton1
- Steampunk1
Top Industries Hiring
- Banking & Financial Services
- Hospitality & Tourism
- Technology & Software
- Consulting & Professional Services
Director Of Client Experience Jobs in McLean: Frequently Asked Questions
How do I get a director of client experience job in McLean?
The strongest path into a director of client experience role in McLean runs through the financial services, federal contracting, and technology sectors that dominate the Tysons Corner and Beltway business corridors. Candidates with demonstrated experience leading CX teams for enterprise or government clients stand out most. Networking within McLean's dense consulting and financial communities, and targeting mid-size firms headquartered near Tysons, gives you a concrete edge in this specific market.
Which companies hire director of client experiences in McLean?
Employers hiring director of client experiences in McLean right now include Capital One, Information Technology Senior Management Forum, and MITRE, based on current listings on Migrate Mate as of July 2026. McLean's employer base skews toward large financial institutions, defense and intelligence contractors, and management consulting firms, many of which maintain regional headquarters or major offices along the Tysons corridor.
Are there remote director of client experience jobs in McLean?
Yes, though director of client experience roles are moderately remote-friendly given the client-facing leadership responsibilities involved. About 33% of director of client experience openings tied to McLean are remote or hybrid as of July 2026, reflecting a market where firms still value in-person presence for executive stakeholder engagement. Strategic oversight and internal team functions tend to be the most remote-compatible parts of the role in McLean.
How can I get a director of client experience job in McLean with little or no experience?
The most realistic entry path in McLean is through client success manager or senior account manager roles at the technology and consulting firms clustered around Tysons Corner, where progression to director-level CX leadership is well-established. Government contracting firms near the Beltway also hire client experience coordinators and program managers who build the client relationship skills that translate directly to director roles. A demonstrated record of measurable client retention or satisfaction improvement, even from a smaller scope, is what local hiring managers look for most.
Which industries hire the most director of client experiences in McLean?
McLean director of client experience roles concentrate in Banking & Financial Services, Hospitality & Tourism, and Technology & Software, based on current listings on Migrate Mate as of July 2026. McLean's proximity to federal agencies, major financial institutions, and a dense technology sector creates consistent demand for senior CX leadership across all three verticals, particularly from firms managing large enterprise or government client relationships.
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