Director of Consumer Insights Jobs
Director of Consumer Insights jobs are open across CPG, retail, financial services, healthcare, and media, from manager-level to VP, with specializations in quantitative research, qualitative methodology, and customer segmentation. See the openings below and apply to the ones that match your experience.
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Introduction:
As a Platform Enablement Consultant in our Global Research Enablement team, you are the essential human backbone for our "Do It with quinn" (DIQ) ecosystem. In this self-serve model, clients design and execute consumer research alongside quinn, our always-on AI research partner. Your mission is to serve as their ultimate technical enabler and safety net investigating complex platform issues, triaging escalations, and evaluating AI-generated outputs to ensure seamless research execution.
Are you a tech-savvy problem solver who loves digging under the hood? Are you adept at AI, sharp enough to spot a logic flaw or hallucination, and energized by empowering others? If so, we’d love to talk with you!
What you will be doing:
DIQ Support & AI Escalation Management: Manage and resolve complex escalations from users or quinn by skillfully utilizing our platform, ticketing systems, and AI tools. Act as the critical bridge between users and Product.
Technical & Research Flow Troubleshooting: Investigate unexpected platform behaviors to isolate software bugs, user error, or flawed survey logic — coordinating seamlessly with Product to drive swift, decisive resolutions.
AI Output & Questionnaire Quality Assurance: Systematically review quinn-generated outputs for technical precision, identifying hallucinations, data inconsistencies, or logic gaps in automated questionnaire designs.
Client Empowerment & Enablement: Take a service- and education-minded approach to every interaction. Educate and train customers on platform capabilities, empowering them to build and run research independently.
Platform Mastery, Process Improvement & Product Feedback: Rapidly master our evolving platform and act as a crucial feedback loop. Analyze support queue trends to recommend workflow optimizations, systematically capturing client friction points to advocate for targeted platform enhancements.
Who you are:
The ideal candidate is a tech-savvy problem solver who understands market research survey mechanics and thrives on empowering customers in an AI-driven SaaS environment.
Tech-Savvy Problem Solver: You have a deep technical aptitude, strong analytical skills, a drive to find solutions, and a passion for untangling complex software issues.
Market Research & Survey Flow Aptitude: You possess a solid understanding of market research fundamentals and survey flow mechanics—including question routing, skip patterns, piping, quota definitions, and screening criteria—allowing you to quickly diagnose flaws in implementation.
AI Adept with a Critical Eye: You leverage AI tools effectively while maintaining a sharp eye for detail to spot hallucinations, mis-statements, or logic gaps in AI-generated outputs.
Education-Minded Communicator: You translate complex technical nuances, bug investigations, and survey workflows into clear, actionable guidance for clients and internal engineering teams.
Agile & Process-Oriented: You thrive in a fast-paced SaaS environment, constantly seeking ways to improve support workflows, knowledge base resources, and customer success metrics.
Education & Background: Degree in Information Systems, Business, a related analytical field, or equivalent practical experience in technical support, SaaS enablement, or market research operations.
Benefits of working at quantilope:
- Ongoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel.
- Wellness is key: We offer full benefits (health, dental, and vision) as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.
-
Diverse & inclusive community: Our team spans the globe, driving diverse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.
Planning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match. - Team bonding: Team offsites, summer and holiday parties.. .where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way.
Compensation: $75k - $86k base + 10% bonus
Über uns
As a consumer research technology company, we know the importance of diversity not only in our data but also across our team. At quantilope, we celebrate and welcome all people regardless of their gender identity, age, sexual orientation, race, religion, or ethnicity. We strongly believe that best ideas come from sharing and collaborating across diverse perspectives and experiences.
Join us and let's see what we can build together!
Introduction:
As a Platform Enablement Consultant in our Global Research Enablement team, you are the essential human backbone for our "Do It with quinn" (DIQ) ecosystem. In this self-serve model, clients design and execute consumer research alongside quinn, our always-on AI research partner. Your mission is to serve as their ultimate technical enabler and safety net investigating complex platform issues, triaging escalations, and evaluating AI-generated outputs to ensure seamless research execution.
Are you a tech-savvy problem solver who loves digging under the hood? Are you adept at AI, sharp enough to spot a logic flaw or hallucination, and energized by empowering others? If so, we’d love to talk with you!
What you will be doing:
DIQ Support & AI Escalation Management: Manage and resolve complex escalations from users or quinn by skillfully utilizing our platform, ticketing systems, and AI tools. Act as the critical bridge between users and Product.
Technical & Research Flow Troubleshooting: Investigate unexpected platform behaviors to isolate software bugs, user error, or flawed survey logic — coordinating seamlessly with Product to drive swift, decisive resolutions.
AI Output & Questionnaire Quality Assurance: Systematically review quinn-generated outputs for technical precision, identifying hallucinations, data inconsistencies, or logic gaps in automated questionnaire designs.
Client Empowerment & Enablement: Take a service- and education-minded approach to every interaction. Educate and train customers on platform capabilities, empowering them to build and run research independently.
Platform Mastery, Process Improvement & Product Feedback: Rapidly master our evolving platform and act as a crucial feedback loop. Analyze support queue trends to recommend workflow optimizations, systematically capturing client friction points to advocate for targeted platform enhancements.
Who you are:
The ideal candidate is a tech-savvy problem solver who understands market research survey mechanics and thrives on empowering customers in an AI-driven SaaS environment.
Tech-Savvy Problem Solver: You have a deep technical aptitude, strong analytical skills, a drive to find solutions, and a passion for untangling complex software issues.
Market Research & Survey Flow Aptitude: You possess a solid understanding of market research fundamentals and survey flow mechanics—including question routing, skip patterns, piping, quota definitions, and screening criteria—allowing you to quickly diagnose flaws in implementation.
AI Adept with a Critical Eye: You leverage AI tools effectively while maintaining a sharp eye for detail to spot hallucinations, mis-statements, or logic gaps in AI-generated outputs.
Education-Minded Communicator: You translate complex technical nuances, bug investigations, and survey workflows into clear, actionable guidance for clients and internal engineering teams.
Agile & Process-Oriented: You thrive in a fast-paced SaaS environment, constantly seeking ways to improve support workflows, knowledge base resources, and customer success metrics.
Education & Background: Degree in Information Systems, Business, a related analytical field, or equivalent practical experience in technical support, SaaS enablement, or market research operations.
Benefits of working at quantilope:
- Ongoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel.
- Wellness is key: We offer full benefits (health, dental, and vision) as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.
-
Diverse & inclusive community: Our team spans the globe, driving diverse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.
Planning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match. - Team bonding: Team offsites, summer and holiday parties.. .where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way.
Compensation: $75k - $86k base + 10% bonus
Über uns
As a consumer research technology company, we know the importance of diversity not only in our data but also across our team. At quantilope, we celebrate and welcome all people regardless of their gender identity, age, sexual orientation, race, religion, or ethnicity. We strongly believe that best ideas come from sharing and collaborating across diverse perspectives and experiences.
Join us and let's see what we can build together!
Director of Consumer Insights Jobs by Experience Level
See All 47 Director of Consumer Insights Jobs
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Find JobsDirector of Consumer Insights Job Market
Who's Hiring
- Fashionphile10
- Macy's2
- Amazon2
- AARP1
- Mars1
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in director of consumer insights jobs.
- 7 or more years of market research or consumer insights experience, including team leadership
- Proficiency with quantitative research methods, including survey design and statistical analysis
- Experience commissioning and interpreting qualitative research such as focus groups and in-depth interviews
- Familiarity with syndicated data sources such as Nielsen, Kantar, or similar panel providers
- Proven ability to translate research findings into actionable strategic recommendations for senior stakeholders
- Bachelor's degree required, with a master's degree in market research, psychology, sociology, or a related field preferred
Tips for Your Director of Consumer Insights Job Search
Quantify the business impact you drove
Hiring panels for director of consumer insights roles want to see research that changed decisions, not just studies that were completed. Reframe every resume bullet around the business outcome your insights enabled, whether that was a product pivot, pricing change, or campaign shift.
Show your mixed-methods range clearly
Many postings distinguish between quant-heavy and qual-heavy research directors. Call out both sides of your toolkit explicitly, naming survey platforms, focus group experience, ethnographic work, and syndicated data sources so recruiters can match you to the right opening.
Target postings that name your research verticals
Filter openings by the category or industry your research experience covers, such as CPG, fintech, or healthcare. Consumer insights directors who can claim category fluency get further in screening than generalists, so prioritize roles where your vertical expertise is a direct match.
Apply early to roles that fit
Migrate Mate lists director of consumer insights openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a research portfolio with one case study
Unlike most leadership roles, consumer insights directors are often asked to walk through a research project end to end during interviews. Have one polished case study ready that covers the business question, methodology selection, findings, and the decision the research ultimately drove.
Negotiate scope before you negotiate compensation
Before accepting an offer, clarify whether the role owns primary research budgets, manages a team, or sits in a cross-functional model that depends on other departments. Scope determines how much influence you actually have, and misalignment here is the most common reason directors leave within two years.
Director of Consumer Insights Jobs: Frequently Asked Questions
Which companies are hiring the most director of consumer insightss?
The most active employers for director of consumer insightss right now are Fashionphile, Macy's, and Amazon, and the most openings are in California, New York, and Massachusetts, based on current listings on Migrate Mate as of November 2026. CPG companies, financial services firms, and large retailers consistently post the highest volume of these roles.
How many director of consumer insights jobs are remote?
About 100% of director of consumer insights openings are fully remote or hybrid as of November 2026, with remote arrangements most common for roles focused on quantitative research and data synthesis. Positions that require frequent moderation of qualitative sessions or close collaboration with product and marketing teams tend to be on-site or hybrid more often.
How do you become a director of consumer insights?
Most directors of consumer insights move up through individual contributor research roles, building expertise in both quantitative and qualitative methods before taking on team leadership. Gaining cross-functional experience by partnering with product, brand, and strategy teams is essential. Many candidates also pursue graduate-level training in research methods or social science to strengthen their credibility at the director level.
Can you get hired as a director of consumer insights without direct leadership experience?
Some candidates do move into a director of consumer insights role without formal people-management history by demonstrating strong project leadership, mentorship of junior researchers, and cross-functional influence. Emphasizing your ability to set a research agenda, manage agency and vendor relationships, and present findings to executive audiences can offset a lack of direct reports on your resume.
What does the director of consumer insights interview process look like?
The interview process for a director of consumer insights typically includes an initial screening with a talent partner, a hiring manager conversation focused on research philosophy and leadership style, a case study or presentation round where you walk through a past research project, and final-round interviews with cross-functional stakeholders such as the CMO, VP of Strategy, or product leadership.
Where can I find and apply to director of consumer insights jobs?
You can find and apply to director of consumer insights jobs on Migrate Mate, which lists current openings from companies across the United States. Search the listings to find roles that match your research background and seniority level, then apply directly to each one that fits.
See All 47 Director of Consumer Insights Jobs
Find roles that match your experience and apply in just a few clicks.
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